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The FCC has technical quality standards that define a basic quality of service which cable subscribers are entitled to receive.  X'#Xz_ pi7c!X#Q: What sort of picture quality should I receive if my cable company is in compliance  X'with the FCC's standards?#Xw PE37XP# A: Compliance with the Commission's standards generally will result in a picture that is high enough in quality to provide enjoyable viewing with barely perceptible impairments.  Xs'#Xz_ pi7c!X#Q: What should I do if I am not receiving a good quality picture?#Xw PE37XP# A: You should first check to make sure all the equipment and wiring you own that is connected to the cable wiring works properly, including TVs, VCRs and subscriberowned converters.  X'#Xz_ pi7c!X#Q: I have determined that my equipment is in good working condition and believe there  X'is a problem with the cable signal delivered to my home. What is my next step?#Xw PE37XP# A: Complaints regarding signal quality should be referred directly to the cable operator. The FCC's rules require cable operators to have in place a process to resolve subscriber complaints on signal quality. Operators must also notify subscribers of their complaint resolution process at least once per year.  X1%'#Xz_ pi7c!X#Q: Who should I contact if the cable operator has not resolved my signal quality  X&'complaint? #Xw PE37XP# X'---%3 p !X@`7X@X A: You should contact your local franchising authority, which is the local city, county or other government organization that regulates your cable television service. The FCC's technical rules are generally enforced by the local franchising authorities, who are the most likely to be familiar with local system operation and plant. The rules are also available to assist the local franchising authority in judging the cable operator's technical performance in the franchise renewal process. This renewal process determines whether a cable operator can continue to provide cable service to the community.  X1-#Xz_ pi7EX#Q: Are cable operators required to test their systems to demonstrate that they are in  X -compliance with the FCC's standards?#Xw PE37}XP# A: Yes. The FCC's rules require cable operators serving 1,000 or more subscribers to conduct semiannual testing to demonstrate compliance with the Commission's technical standards. Systems serving less than 1,000 subscribers are exempt from the testing requirements; however, they are still expected to meet the standards set forth in the rules.  Xy-#Xz_ pi7EX#Q: I have alerted my franchising authority of a problem with the technical quality of  Xb-the cable TV picture I receive. What are they supposed to do?#Xw PE37}XP# A: Upon notification of a perceived problem, the franchising authority must notify the cable operator and allow it thirty days to come into compliance with the Commission's rules. If the cable operator fails to do so, the franchising authority may request testing at the subscriber's location.  X-#Xz_ pi7EX#Q: The cable operator tells me that because of FCC technical testing requirements,  X-they will have to temporarily interrupt service. Is this true?#Xw PE37}XP# A: Yes. If the tests are to be performed properly, yes. Some of the tests cable operators need to perform to verify that they are within our standards may require them to temporarily interrupt the service on certain channels. These interruptions are generally during offpeak viewing hours and should be no longer than a few minutes.  X -#Xz_ pi7EX#Q: How can I find out if my cable operator is in compliance with the FCC's subscriber  X-signal quality standards?#Xw PE37}XP# A: The FCC's rules require the cable operator to show, upon request by an authorized representative of the local franchising authority, that the system does, in fact, comply with the rules. If you have a concern about your operator's compliance, you should contact your local franchising authority.  XQ%-#Xz_ pi7EX# "*-$,$,,,"ԌQ: Does the FCC require cable operators to deliver a signal that allows for the use of  X-my closedcaptioned equipment?#Xw PE37}XP# A: Yes. The FCC requires cable operators to deliver closed-captioned data, intact, as it is received at the system's headend. This allows hearingimpaired subscribers who have closedcaptioned decoders to receive written information on the audio portion of the programming. Subscribers should be aware that broadcasters and cable program suppliers include closed-captioned data on a voluntary basis and, therefore, the data is not contained in all programming.