NEWSReport No. CC 96-14 COMMON CARRIER ACTION June 21, 1996 COMMON CARRIER BUREAU ADOPTS CONSENT DECREE AGREEMENT WITH MCI RESOLVING NOTICE OF APPARENT LIABILITY FOR FORFEITURE FOR SLAMMING The Common Carrier Bureau and MCI Telecommunications Corporation (MCI) have entered into a Consent Decree Agreement, which resolves a pending Notice of Apparent Liability for Forfeiture (NAL) issued against MCI for alleged violations of the Commission's slamming rules. Under the terms of the agreement, MCI will make a voluntary contribution of $30,000 to the United States Treasury. MCI will also add additional consumer protections against unauthorized long distance carrier conversions by using an independent third party to verify residential and small business customer orders. MCI's new policy is a customer-focused enhancement to current FCC requirements for carrier change confirmation. "This agreement is a victory for consumers, for the FCC and for MCI," said John B. Muleta, Chief, Enforcement Division, Common Carrier Bureau. "It represents a better way to protect customers from errors and to ensure they are hooked up to the long distance carrier of their choice." "The Bureau believes that expanded use of independent third party verification will help resolve the continuing problem of the unauthorized conversion of customers' telephone services," Mr. Muleta added. The NAL, issued in January, involved consumer allegations that MCI relied upon forged letters of agency as authority to substitute itself as the consumers' primary interexchange carrier (PIC) or long distance carrier. The practice of changing a consumer's PIC without authorization is commonly known as "slamming." Action by the Common Carrier Bureau May 24, 1996, by Order (DA 96-1010). - FCC - News Media contact: Mindy Ginsburg at (202) 418-1500. Common Carrier Bureau contact: Colleen Heitkamp at (202) 418- 0960.