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" ? ?  ?? ?  ?  ? ?!?!?!??!~???!?!????????????|??? ??  ???? ? ? ???????8?x?x? ? ??? ?? ?? ? ?? ? ? ?  ? ? ?  ??  ?  ?? 0? ?? 8 ?? 8?? ?? ??? ???   @ ? ? ? ! ?!$$?$?$??#??#?8?##?# ??# ?# ?% %~&''?''?'?'''?'*)*?*p*|*~*?*?*?À**?----CCC C ?C ?C E E E ?E E E ?EEEE?EDEEEG?GGG G G ?8 6 6 6 ?6? ?5 5 7 7 7       ?   ?  ?  ? ?? ?  ? ?  ? ?  ?? ??  ?? ??  ?? ??  ?? ?  ??   ?   ?   ?          ǀ      ?              ?  ? ? ?  ?? ? À8 ? ?         ?  ? ?   ?       ?  ?À   À      ??    ? ?? ?   ?    ?  ?  À    ??    ?  ?   ? ?           ?      ? ?        ?     >   ??       ?  ?          ?     ?   ?   ?            ?? ? ??  ? ?   ?            ?        ??  ?  ?    &  '  '        ?       ?            ??  ??  ? ? ?   ?    ?                        ?   ??   ?   ? ?ǀ   ?ǀ  ? ?À  ? ?À   ?À   ?À   ?         ?         ?  ?  π       ?   ?            ?  À ?        ? ? ?      ?    8?       ? ? ~  ?  ? ?  ? ?  ?    ?  ? ??  ?   ?   ? ??  ?   ?  ? ? ? ? ? ? ? ? ?  ? ?   ?   ?   ?  ?  ? ?? ? ? ??? ~?   ? ? ? ?? ? ??  ? ? ??  ?  ?  ?À? ? ?? ?? ?? ? ? ? ?? ?? ??? ? ?? ?? ? ? ?? ? ?? ??  ??  ???  ?  ?  ? ?? ??  ?  ?  >?  ?  ?? - ?: 9 4ǀ? ?4 4 4? 4 4 4 4 5? 5 4 ?4 ?4 5 5 5 ?1? ?1 ?1 ?1 ?0 1x 1 / /? ?/π / / / .? ??.? ?. <. - - - --,,?,,-?----?+?* ??* ?+,>,,,?,?,?,--.?.?.?.%?À%%%%%%?%%?%?%?%&&'''?'?'?''?'())))x)?)?)?))*+++ǀX? π? ? ??? ##?&#&#? %#0%#x?%#?x%#?|%#?%#?%#?%#?%#%#%#%# ?%# $# ?$#?$# $# ?$# $#$#$#$#$#$#$#$###??####?##?##?#$ ?#$'$?'$'*'*'+'++XC X4L @4  `!$#K2pPG;#News media Information 202 / 4180500 `$8FaxOnDemand 202 / 4182830 ` $NInternet: http://www.fcc.gov `o!$ ftp.fcc.gov  L'#&h2pPG;Pa&#Federal Communications Commission 1919 M Street, N.W. Washington, D. C. 20554  C#^2pPG;#y:  dddy  L9[h#^2pPG;##,92pPG;,#This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action. See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).  ey:  dddhy  L9}h U 1  1  Figure 1  Figure 1 y!HH\\@Uddfcclogo.wpgHHy! X dd98k @#S2pPG;# NEWS L X   L @4  `!$#K2pPG;#News media Information 202 / 4180500 `$8FaxOnDemand 202 / 4182830 ` $NInternet: http://www.fcc.gov `o!$ ftp.fcc.gov  L'#&h2pPG;Pa&#Federal Communications Commission 1919 M Street, N.W. Washington, D. C. 20554  C#^2pPG;#y:  dddy  L9[h#^2pPG;##,92pPG;,#This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action. See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).  ey:  dddhy  L9}h U 1  1  Figure 1  Figure 1 y!HH\\@Uddfcclogo.wpgHHy! X ddE8k @#S2pPG;# NEWS L XX   #XP\  P6QVXP#-|w3 X4  `!$#K2pPG;#News media Information 202 / 4180500 `4$Recorded listing of release and texts `]!$202 / 4182222  L5'#&h2pPG;Pa&#Federal Communications Commission 1919 M Street, N.W. Washington, D. C. 20554  #^2pPG;#y: Adddy  L9h#^2pPG;##,92pPG;,#This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action. See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).  y: c dddhy  L9h U 1  1  Figure 1  Figure 1 y!HH,,@Uddfcclogo.wpgHHy! X dd8k @#S2pPG;# NEWS - XX   #Xw PE37 {-XP## Xj\  P6G;VXP# ` `  hhCqpp  *February 1 Q& 8 Q& , 1999  X'e+ MARGARET EGLER NAMED ASSISTANT DIVISION CHIEF, POLICY AND  X'PROGRAM PLANNING DIVISION, COMMON CARRIER BUREAU \ Margaret Egler, formerly Acting Chief of the Cable Services Bureau's Financial Analysis and Compliance Division, has joined the Common Carrier Bureau's Policy and Program Planning Division as Assistant Chief. Egler was brought in from Post-Newsweek Cable, Inc. (now CableOne, Inc.) to serve as Assistant Chief for the Financial Analysis Division in February 1997 and was subsequently promoted to Deputy Chief. During her tenure with the Financial Analysis Division, Egler oversaw the release of more than 1200 cable rate decisions which ordered more than $39,000,000 in consumer refunds and resolved over 5000 complaints. These orders also resolved 79 appeals and 140 refund plans. Egler received a B.A. from Duke University, a J.D. from the University of Pittsburgh, and a LL.M. from the University of Pennsylvania. ` `  hhCqpp  *xxX Q&February 3,  Xb41999  X4' f#Xj\  P6G;VXP##Xw PE37 {-XP## XP\  P6QVXP#CONSUMER FRIENDLY WEBSITE LAUNCHED AS FIRST STAGE OF NEW mCONSUMER NETWORK; COMPLAINTS CAN NOW BE FILED ONLINE  X4\ Today the FCC officially launched the Common Carrier Bureau Enforcement Division's newly designed website. This is the first stage of new Consumer Network project being undertaken by the Bureau. The information provided on the pages of this new, consumerfriendly website will further the FCC's efforts to educate consumers about their rights as users of telephonerelated services. In addition, consumers will now be able to file their complaints against telephone  XN4companies with the FCC online by completing the Consumer Complaint Form. This online  X74form is accessible to persons with disabilities. Before this, consumers had to send in  X 4complaints by postal mail. The online complaint system will allow the Enforcement Division  X 4to process consumer complaints faster.  X4Chairman William Kennard said, "Launch of this new website certainly marks a great  X 4day for American consumers. I am delighted that the Common Carrier Bureau has been able  X!4to provide everyone with a simple to use resource that so well promotes our commitment to  X"4make the information and consumer protection resources of the Commission readily available  X#4to all.""#,D%D% !"ԌThe URL for the new website is http://www.fcc.gov/ccb/enforce/.  X4  X4The rollout of the Enforcement Division's new website is just the first phase of a  X4comprehensive plan, called the Consumer Network project. The next phase of the Consumer  X4Network project will permit consumers to file complaints with the FCC by telephone. The  X4final phase of the project involves implementation of a process whereby carriers will respond  Xv4to consumer complaints through an electronic interface. When completed, the complaint  X_4process will be completely automated, and the Division's complaint response time will be cut  XH4by at least 50%. The final two phases are expected to be complete within the next nine  X14months.  News media contact: Emily Hoffnar at (202) 4180253 TTY: (202) 4180485