October 15, 1996

         FIVE BUREAUS PUBLISH CUSTOMER SATISFACTION REPORTS

     Five of the FCC's operating Bureau's have issued Customer Satisfaction Reports and
they clearly indicate that the FCC is meeting the expectations of its customers one year after
these Bureaus issued their first Customer Service Standards.

     The Bureaus issuing the reports are Cable Services, Common Carrier, International,
Mass Media, and Wireless Telecommunications. 

     In October 1995, as requested by Executive Order 12862, the FCC developed Customer
Services Standards for these five Bureaus.  Customer Services Standards were developed based
upon customer input as to what services the FCC should provide to its customers. The publication
of the FCC's Customer Satisfaction Report reflects how well the FCC is meeting the Customer
Services Standards as determined by its customers and internal FCC management measurement
systems.  

     Copies of the FCC Customer Satisfaction Reports can be obtained through the
Commission's duplicating contractor, ITS, at (202) 857-3800 and on the Internet. The FCC's
Internet address is: www.fcc.gov.   

                               - FCC -