Skip Navigation

Federal Communications Commission

English Display Options

Commission Document Attachment

Summary of Top Five Consumer Informal Complaint Subjects

Processed by the FCC's Consumer & Governmental Affairs Bureau

Fourth Quarter - Calendar Year 2012

October

November December

Quarter Totals

Bundled and VoIP Services

Broadband Services
56
35
36
127
Number Portability
56
34
44
134
Carrier Marketing and Advertising
55
42
41
138
Billing and Rates
226
201
191
618
Service
243
252
235
730
Totals
636
564
547
1,747

October

November December

Quarter Totals

Cable and Satellite Services

Broadband
44
32
27
103
Disability and Access
42
67
30
139
Billing and Rates
147
117
134
398
Service
189
164
191
544
Programming
173
136
1,306
1,615
Totals
595
516
1,688
2,799

October

November December

Quarter Totals

Radio and Television Broadcasting

Service
27
23
8
58
Interference
62
60
57
179
Programming - Indecency/Obscenity
130
109
59
298
Other Programming
647
359
286
1,292
Programming - General Criticism
242
187
3,288
3,717
Totals
1,108
738
3,698
5,544

October

November December

Quarter Totals

Wireless Telecommunications

Equipment
188
167
131
486
Broadband
390
174
100
664
Service
880
831
678
2,389
Billing and Rates
940
850
796
2,586
Telephone Consumer Protection Act
7,657
9,035
7,273
23,965
Totals
10,055
11,057
8,978
30,090

October

November December

Quarter Totals

Wireline Telecommunications

Service Quality
388
375
336
1,099
Billing and Rates
411
375
313
1,099
Telephone Consumer Protection Act-Unsolicited Fax
923
907
742
2,572
Telephone Consumer Protection Act -Other
6,276
4,643
4,060
14,979
Telephone Consumer Protection Act - Do Not Call List
7,221
5,987
5,471
18,679
Totals
15,219
12,287
10,922
38,428

Notes:

* An informal consumer complaint is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau
(CGB) Consumer Center via U.S. mail, fax, e-mail, the Internet or telephone from or on behalf of an individual that: (i) identifies a particular entity
under the FCC’s jurisdiction; (ii) alleges harm or injury; and (iii) requests relief. The complaint figures in this Summary reflect selected categories of
complaints -- specifically, the top complaint categories listed above-- and are not inclusive of all complaints handled by the FCC. A Report
containing a brief description of each subject category is attached to this Summary.

** The number of broadcast programming complaints assigned to each of the programming subcategories is based upon initial processing. The
distribution of programming complaints among the subcategories may change upon further review. Complaints regarding alleged
indecency/obscenity/profanity during specific programs are forwarded to the Enforcement Bureau (EB) for appropriate handling. The number of
programming complaints noted in this Summary reflects complaints received by CGB, EB, and those e-mailed directly to the respective offices of
the FCC Chairman and the Commissioners. The reported counts may include duplicate complaints or contacts that subsequently are determined
insufficient to be actionable.

***The data noted in this Summary reflect statistics at the national level as reported to the Commission, and therefore are not necessarily indicative
of corresponding state or local trends.


Note: We are currently transitioning our documents into web compatible formats for easier reading. We have done our best to supply this content to you in a presentable form, but there may be some formatting issues while we improve the technology. The original version of the document is available as a PDF, , or as plain text.

close
FCC

You are leaving the FCC website

You are about to leave the FCC website and visit a third-party, non-governmental website that the FCC does not maintain or control. The FCC does not endorse any product or service, and is not responsible for, nor can it guarantee the validity or timeliness of the content on the page you are about to visit. Additionally, the privacy policies of this third-party page may differ from those of the FCC.