Skip Navigation

Federal Communications Commission

English Display Options

Commission Document Attachment

DOC-323719A3

STATEMENT OF

COMMISSONER JESSICA ROSENWORCEL

Re:
Rural Call Completion, WC Docket No. 13-39.
For too long, consumers in rural America—and the carriers that serve them—have
complained about dropped calls, missed calls, and connections that fail. This is unacceptable.
After all, failure to complete calls to rural subscribers can cut families off from relatives in rural
areas, lead rural businesses to lose customers, and create dangerous delays for first responder
communications.
This is a hard and unfortunately ubiquitous problem. One survey found that as many as
80 percent of rural carriers have experienced rural call completion failures. Our state
counterparts also report that rural call completion difficulties are widespread. More than that,
they are a serious threat to public safety and consumer welfare in rural America.
So today we answer the call to take action. We take steps to fix rural call completion.
Specifically, in this Order we put in place new recordkeeping, retention, and reporting
requirements. This will help ensure that rural consumers receive service on par with that of their
urban counterparts. Moreover, this new data will support our enforcement efforts. That means
that when calls fail or quality is unacceptably degraded in rural areas, the Commission will have
the data necessary to go after bad actors, vigorously enforce its rules, and finally bring an end to
this persistent problem.
Thank you to the Wireline Competition Bureau and Enforcement Bureau for your work.
The solutions we have here are built on commonsense and transparency. That is why I strongly
support this decision and the further rulemaking before us today.

Note: We are currently transitioning our documents into web compatible formats for easier reading. We have done our best to supply this content to you in a presentable form, but there may be some formatting issues while we improve the technology. The original version of the document is available as a PDF, , or as plain text.

close
FCC

You are leaving the FCC website

You are about to leave the FCC website and visit a third-party, non-governmental website that the FCC does not maintain or control. The FCC does not endorse any product or service, and is not responsible for, nor can it guarantee the validity or timeliness of the content on the page you are about to visit. Additionally, the privacy policies of this third-party page may differ from those of the FCC.