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Summary of Top Five Consumer Inquiry Subjects

Processed by the FCC's Consumer & Governmental Affairs Bureau

First Quarter - Calendar Year 2013

January

February

March

Quarter Totals

Cable and Satellite Services


Service
45
49
50
144
Programming
77
51
50
178
Satellite Television Extension and Localism Act
92
57
70
219
Over-the-Air Reception Devices
113
120
116
349
Billing and Rates
174
190
205
569
Totals
501
467
491
1,459

January

February

March

Quarter Totals

Radio and Television Broadcasting

Disability and Access
40
37
50
127
Station Marketing and Advertising
42
54
57
153
Digital Television
45
56
63
164
Interference
163
121
134
418
Programming
365
342
288
995
Totals
655
610
592
1,857

January

February

March

Quarter Totals

Wireless Telecommunications

Tower
68
65
63
196
Service
102
100
88
290
Interference
117
111
99
327
Billing and Rates
255
219
240
714
License Information (General)
290
260
277
827
Totals
764
690
704
2,354

January

February

March

Quarter Totals

Wireline Telecommunications


Slamming
67
61
54
182
Cramming
27
33
37
97
Number Portability
127
115
118
360
Billing and Rates
208
209
214
631
Universal Service Fund Issues
612
437
383
1,432
Totals
1,041
855
806
2,702

January

February

March

Quarter Totals

Telephone Consumer Protection Act


Telephone Consumer Protection Act (Wireless)
62
81
72
215
Telephone Consumer Protection Act (Wireline)
1,369
1,711
1,784
4,864
Totals
1,431
1,792
1,856
5,079

Notes:
* A consumer inquiry is defined as any correspondence or communication received at a Consumer and Governmental Affairs
Bureau (CGB) Consumer Center from an individual seeking information on matters under the FCC’s jurisdiction. A report
containing a brief description of each subject category is attached to this Summary.

** The data combined in this Summary account for statistics at the national level as reported to the Commission, and therefore are
not necessarily indicative of corresponding state and local trends. In addition, the inquiries figures in this Summary represent
volume for the categories and subcategories listed in this Summary only and are not inclusive of all inquiries for all categories
handled by the FCC.


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