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Summary of Top Five Consumer Inquiry Subjects

Processed by the FCC's Consumer & Governmental Affairs Bureau

Second Quarter - Calendar Year 2013

April

May

June

Quarter Totals

Cable and Satellite Services


Service
48
39
36
123
Satellite Television Extension and Localism Act
47
39
40
126
Programming
48
45
37
130
Over-the-Air Reception Devices
126
135
129
390
Billing and Rates
190
171
134
495
Totals
459
429
376
1,264

April

May

June

Quarter Totals

Radio and Television Broadcasting

Disability and Access
40
46
29
115
Digital Television
69
54
46
169
Station Marketing and Advertising
75
57
45
177
Interference
124
128
107
359
Programming
372
246
247
865
Totals
680
531
474
1,685

April

May

June

Quarter Totals

Wireless Telecommunications

Tower
69
68
46
183
Interference
110
118
77
305
Service
114
110
104
328
Billing and Rates
197
204
180
581
License Information (General)
258
226
108
592
Totals
679
658
469
1,989

April

May

June

Quarter Totals

Wireline Telecommunications


Cramming
35
33
27
95
Slamming
71
62
42
175
Number Portability
112
125
101
338
Billing and Rates
171
164
139
474
Universal Service Fund Issues
449
371
366
1,186
Totals
838
755
675
2,268

April

May

June

Quarter Totals

Telephone Consumer Protection Act


Telephone Consumer Protection Act (Wireless)
57
62
44
163
Telephone Consumer Protection Act (Wireline)
1,615
1,316
1,202
4,133
Totals
1,672
1,378
1,246
4,296

Notes:
* A consumer inquiry is defined as any correspondence or communication received at a Consumer and Governmental Affairs
Bureau (CGB) Consumer Center from an individual seeking information on matters under the FCC’s jurisdiction. A report
containing a brief description of each subject category is attached to this Summary.

** The data combined in this Summary account for statistics at the national level as reported to the Commission, and therefore are
not necessarily indicative of corresponding state and local trends. In addition, the inquiries figures in this Summary represent
volume for the categories and subcategories listed in this Summary only and are not inclusive of all inquiries for all categories
handled by the FCC.


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