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Summary of Top Six Consumer Informal Complaint Subjects

Processed by the FCC's Consumer & Governmental Affairs Bureau

Third Quarter - Calendar Year 2013

July

August

September Quarter Totals

Bundled and VoIP Services

Number Portability
53
56
39
148
Carrier Marketing and Advertising
57
74
50
181
Broadband Services
74
73
60
207
Billing and Rates
301
298
282
881
Service
329
323
288
940
Totals
814
824
719
2,357

July

August

September Quarter Totals

Cable and Satellite Services

Disability & Access
33
29
49
111
Broadband
88
98
76
262
Billing and Rates
122
154
154
430
Service
175
239
216
630
Programming
439
593
368
1,400
Totals
857
1,113
863
2,833

July

August

September Quarter Totals

Radio and Television Broadcasting

Service
46
37
19
102
Interference
64
76
59
199
Indecency/Obscenity
89
116
83
288
Other Miscellaneous Programming (e.g. Children's TV, Pirate Radio)
393
340
293
1,026
Programming (e.g. Loud Commercials, Content Criticism, Violent TV, Scheduling Change)
758
685
532
1,975
Totals
1,350
1,254
986
3,590

July

August

September Quarter Totals

Wireless Telecommunications

Number Portability
100
121
97
318
Contract Termination
136
148
137
421
Equipment
173
184
153
510
Billing and Rates
740
768
656
2,164
Service
946
879
1,064
2,889
Totals
2,095
2,100
2,107
6,302

July

August

September Quarter Totals

Wireline Telecommunications

Lifeline/Link Up
51
51
46
148
Number Portability
158
154
111
423
Broadband Access
305
303
271
879
Service Quality
370
333
323
1,026
Billing and Rates
365
372
320
1,057
Totals
1,249
1,213
1,071
3,533

July

August

September Quarter Totals

Telephone Consumer Protection Act

Wireline TCPA


1088 A - Unsolicited Fax Complaints
1,115
995
1,037
3,147
1088B - Do Not Call Complaints
7,387
7,542
6,569
21,498
1088C - Prerecorded Messages
2,855
2,664
2,550
8,069
1088D - Abandoned Calls & War Dialing
2,416
2,227
2,071
6,714
1088E - Business Telephone Complaint
504
542
527
1,573
1088F - Emergency Telephone Complaint
78
62
58
198
1088H - Call or Message to Toll-Free Number
101
88
91
280

Wireless TCPA


1088G - Call or Message to Wireless Device
5,479
6,000
5,742
17,221
Totals
19,935
20,120
18,645
58,700

Notes:

* An informal consumer complaint is defined as any correspondence or communication received at a Consumer and Governmental Affairs Bureau (CGB)
Consumer Center via U.S. mail, fax, e-mail, the Internet or telephone from or on behalf of an individual that: (i) identifies a particular entity under the
FCC’s jurisdiction; (ii) alleges harm or injury; and (iii) requests relief. The complaint figures in this Summary reflect selected categories of complaints --
specifically, the top complaint categories listed above-- and are not inclusive of all complaints handled by the FCC. A Report containing a brief
description of each subject category is attached to this Summary.

** The number of broadcast programming complaints assigned to each of the programming subcategories is based upon initial processing. The
distribution of programming complaints among the subcategories August change upon further review. Complaints regarding alleged
indecency/obscenity/profanity during specific programs are forwarded to the Enforcement Bureau (EB) for appropriate handling. The number of
programming complaints noted in this Summary reflects complaints received by CGB, EB, and those e-mailed directly to the respective offices of the
FCC Chairman and the Commissioners. The reported counts August include duplicate complaints or contacts that subsequently are determined
insufficient to be actionable.

***The data noted in this Summary reflect statistics at the national level as reported to the Commission, and therefore are not necessarily indicative of
corresponding state or local trends.


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