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Summary of Top Five Consumer Inquiry Subjects

Processed by the FCC's Consumer & Governmental Affairs Bureau

Third Quarter - Calendar Year 2013

July

August

September

Quarter Totals

Cable and Satellite Services


Service
45
44
31
120
Programming
44
55
45
144
Satellite Television Extension and Localism Act
48
49
49
146
Billing and Rates
154
158
138
450
Over-the-Air Reception Devices
148
182
168
498
Totals
439
488
431
1,358

July

August

September

Quarter Totals

Radio and Television Broadcasting

Station Marketing and Advertising
43
37
37
117
Disability and Access
33
37
53
123
Digital Television
55
50
55
160
Interference
113
103
116
332
Programming
354
242
235
831
Totals
598
469
496
1,563

July

August

September

Quarter Totals

Wireless Telecommunications

Tower
57
63
56
176
Interference
99
85
80
264
Service
120
120
95
335
License Information (General)
136
150
134
420
Billing and Rates
200
171
196
567
Totals
555
526
505
1,762

July

August

September

Quarter Totals

Wireline Telecommunications


Cramming
25
21
27
73
Slamming
41
69
61
171
Number Portability
127
131
118
376
Billing and Rates
168
244
150
562
Universal Service Fund Issues
366
441
453
1,260
Totals
727
906
809
2,442

July

August

September

Quarter Totals

Telephone Consumer Protection Act


Telephone Consumer Protection Act (Wireless)
49
67
48
164
Telephone Consumer Protection Act (Wireline)
1,462
1,473
1,593
4,528
Totals
1,511
1,540
1,641
4,692

Notes:
* A consumer inquiry is defined as any correspondence or communication received at a Consumer and Governmental Affairs
Bureau (CGB) Consumer Center from an individual seeking information on matters under the FCC’s jurisdiction. A report
containing a brief description of each subject category is attached to this Summary.

** The data combined in this Summary account for statistics at the national level as reported to the Commission, and therefore are
not necessarily indicative of corresponding state and local trends. In addition, the inquiries figures in this Summary represent
volume for the categories and subcategories listed in this Summary only and are not inclusive of all inquiries for all categories
handled by the FCC.


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