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Summary of Top Five Consumer Inquiry Subjects

Processed by the FCC's Consumer & Governmental Affairs Bureau

Fourth Quarter - Calendar Year 2013

October

November

December

Quarter Totals

Cable and Satellite Services


Service
18
28
16
62
Satellite Television Extension and Localism Act
37
33
47
117
Programming
68
121
95
284
Over-the-Air Reception Devices
80
144
108
332
Billing and Rates
110
131
143
384
Totals
313
457
409
1,179

October

November

December

Quarter Totals

Radio and Television Broadcasting

Emergency Alert System Complaints
19
33
47
99
Disability and Access
33
40
41
114
Digital Television
27
69
74
170
Interference
75
131
124
330
Programming
295
291
263
849
Totals
449
564
549
1,562

October

November

December

Quarter Totals

Wireless Telecommunications

Tower
41
53
35
129
Interference
68
95
91
254
Service
78
119
122
319
Billing and Rates
122
195
171
488
License Information (General)
150
249
232
631
Totals
418
658
616
1,821

October

November

December

Quarter Totals

Wireline Telecommunications


Cramming
32
35
25
92
Slamming
41
82
53
176
Number Portability
64
122
105
291
Billing and Rates
95
113
117
325
Universal Service Fund Issues
232
367
291
890
Totals
464
719
591
1,774

October

November

December

Quarter Totals

Telephone Consumer Protection Act


Telephone Consumer Protection Act (Wireless)
33
58
51
142
Telephone Consumer Protection Act (Wireline)
1,021
1,617
1,382
4,020
Totals
1,054
1,675
1,433
4,162

Notes:
* A consumer inquiry is defined as any correspondence or communication received at a Consumer and Governmental Affairs
Bureau (CGB) Consumer Center from an individual seeking information on matters under the FCC’s jurisdiction. A report
containing a brief description of each subject category is attached to this Summary.

** The data combined in this Summary account for statistics at the national level as reported to the Commission, and therefore are
not necessarily indicative of corresponding state and local trends. In addition, the inquiries figures in this Summary represent
volume for the categories and subcategories listed in this Summary only and are not inclusive of all inquiries for all categories
handled by the FCC.


Document Outline


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