Skip Navigation

Federal Communications Commission

English Display Options

Commission Document Attachment

FCC-13-64A2

Federal Communications Commission

FCC 13-64

STATEMENT OF

CHAIRMAN JULIUS GENACHOWSKI

RE: Facilitating the Deployment of Text-to-911 and Other Next Generation 911 Applications, PS Docket
No. 11-153; Framework for Next Generation 911 Deployment, PS Docket No. 10-255.
When faced with an emergency, one of the first things people do is reach out to seek help for themselves
or others. We communicate by whatever means we can, and more than ever a go-to means of
communications is text messaging. This is why one of the Commission’s top priorities has been
promoting the rapid deployment of NG 911. NG 911 will revolutionize the way consumers and first
responders interact, providing enhanced tools like text-to-9-1-1 to improve public safety and save lives.
Until text-to-911 is widely available, and especially during the transition, it is imperative that consumers
do not mistakenly believe that an undelivered text has been received by emergency authorities.
The automatic “bounce back” requirement now adopted by the Commission will quickly inform
consumers that text-to-911 service is not available and to contact emergency services by another means,
such as a voice call or, for individuals with disabilities, using telecommunications relay services to access
911.
Importantly, today's action ensures that all consumers--whether using traditional SMS or interconnected
text services, such as messaging apps that can text any phone number--will get bounce-back messages
when 911 is unreachable by text. This is vital: As technology transitions continue the Commission must
continue to protect consumers and public safety.

Note: We are currently transitioning our documents into web compatible formats for easier reading. We have done our best to supply this content to you in a presentable form, but there may be some formatting issues while we improve the technology. The original version of the document is available as a PDF, , or as plain text.

close
FCC

You are leaving the FCC website

You are about to leave the FCC website and visit a third-party, non-governmental website that the FCC does not maintain or control. The FCC does not endorse any product or service, and is not responsible for, nor can it guarantee the validity or timeliness of the content on the page you are about to visit. Additionally, the privacy policies of this third-party page may differ from those of the FCC.