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9-1-1's Next Frontier

by: George Krebs

November 23, 2010 - 04:10 PM

This morning Chairman Genachowski, Public Safety Bureau Chief Jamie Barnett and a collection of FCC staff visited a state-of-the-art response facility at the Arlington County Emergency Communications Center in Arlington, Virginia. Following the vision laid out in the National Broadband Plan, the event marks the announcement of steps to revolutionize America’s 9-1-1 system by harnessing the potential of text, photo, and video in emergencies.

Our communications needs are increasingly reliant on mobile devices. In fact, 70% of 9-1-1 calls originate from mobile phones and users rely regularly on texts and multimedia messages. While a subsequent evolution of our 9-1-1 system seems a natural -- and obvious -- step for digitally aware citizen, our current 9-1-1 system doesn’t utilize the superb, possibly life-saving potential within our existing mobile devices. With videos, pictures, texts -- and other untold mobile innovations surely on the horrizon -- next-generation 9-1-1 will position public safety officials a step ahead with critical real-time, on-the-ground information.



After a tour of the high-tech operations room, Chairman Genachowski and Admiral Barnett spoke to the promise of next-generation 9-1-1. Here's an excerpt from Chairman Genachowski's speech.

"Even though mobile phones are the device of choice for most 9-1-1 callers, and we primarily use our phones to text, right now, you can’t text 9-1-1. Let me reiterate that point. If you find yourself in an emergency situation and want to send a text for help, you can pretty much text anyone EXCEPT a 9-1-1 call center.

"...It’s time to bring 9-1-1 into the digital age."

Read the rest of the Chairmans’s speech, view more photos and see the benefits of Next Generation 9-1-1 after the jump.

Posted: 11.23.2010

Updated: April 18, 2012 - 01:46 PM
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