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Blog Posts by Julie Knapp and Walter Johnston

Internet Traffic Exchange: Time to Look under the Hood

by Julie Knapp and Walter Johnston, Office of Engineering & Technology
June 18, 2014

No one company defines your personal Internet experience. The Internet Service Providers (ISPs) that sell you Internet access are only one part of a complex ecosystem that also includes backbone providers, content delivery networks, and other Internet traffic actors. The connection points between and among these groups have many names: peering, transit, proxy services, interconnection, or traffic exchange.

Here’s why those connection points matter to consumers: let’s say you’re trying to watch a video on YouTube. To get from YouTube servers to your computer, the video has to traverse a number of networks in order to get to your ISP, and ultimately to get to your computer. If the video can’t stream efficiently from network to network along its way to your ISP, your viewing experience may suffer as a result.

It has become clear from consumer complaints to the FCC—and even in some comments consumers have filed for the Open Internet NPRM—that consumers are frustrated by recent trouble with their Internet experience for certain services and content providers. The recent disputes between Netflix, Cogent and ISPs such as Comcast and Verizon are an example of this issue.

We need to get to the bottom of this.

Last week, Chairman Wheeler announced that he has directed the Commission staff to obtain the information we need to understand precisely what is happening in order to understand whether consumers are being harmed. Commission staff has begun requesting information from ISPs and content providers.

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