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Out of Sight, But All Around, Cyber Abounds

October 29, 2010 by Linda HallerSloan
(Part of the ongoing WISENET Series)So you're in another country, you stop for a cup of coffee at a café and plug in your laptop to an Internet connection. Or you're at the airport, and you get an email that says: "Free upgrade now." Or you're in a hotel room and securing your passport in the
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Senior Consumers Also Experience Cell Phone Bill Shock

October 18, 2010 by Susan Fisenne
The response from consumers to the Commission's actions on bill shock has been an encouraging sign that our initiatives are resonating with the people that need them the most.Earlier this week, Chairman Genachowski spoke at the Center for American Progress about ways consumers can avoid cell
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Home Wi-Fi Network Security

October 15, 2010 by Yul Kwon
As you may have heard, October is Cybersecurity Awareness Month, and throughout the month the Federal Communications Commission (FCC) and other government agencies are providing information for consumers to better protect themselves while online. I'm happy to be able to pass along some critical
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October's Open Commission Meeting: Empowering Consumers

October 14, 2010 by Julius Genachowski
New technology is an exciting thing, and what's happening in the mobile space is simply incredible. With any new technology, consumers need to be empowered to address concerns quickly and with simple solutions.During the October Open Commission Meeting we took bold moves on our consumer
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Bill Shock: Starting to Set the Rules

October 14, 2010 by Joel Gurin
At today's FCC open meeting, the Chairman and the four other commissioners unanimously voted to propose rules to prevent Bill Shock. These proposed rules would require mobile carriers to send their customers a voice or text message when they are approaching their limit for a text, voice, or
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Fighting Bill Shock: We Hear You Now

October 13, 2010 by Joel Gurin
As you can read in his blog post here, our Chairman, Julius Genachowski, outlined an ambitious Consumer Empowerment Agenda in his speech earlier today. The goal of that agenda is to ensure that consumers have better, more complete, and more helpful information on all the communications services
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The FCC's Consumer Empowerment Agenda

October 13, 2010 by Julius Genachowski
On the way in this morning, I got an email from a friend that rings familiar to way too many Americans.My friend said that he incurred $2,000 in extra data charges while on a trip overseas, despite buying an "international plan." He added that this was "more than 15 times" what he had expected
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Lifeline and Link-Up Programs: Stay Connected!

October 12, 2010 by Joel Gurin
No one should be without access to vital emergency services and community resources because they can't afford it.Using the telephone has become such a routine part of our lives that many of us take for granted that we can pick up a phone and be in contact with family, schools, friends,
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FCC Launches New Consumer Webpages Dedicated to Online Safety and Security to Help Kickoff National Cybersecurity Awareness Month

October 8, 2010 by Lauren Kravetz and Patrick Webre
As you may know, October is National Cybersecurity Awareness Month, and the FCC and other government agencies are providing educational materials and outreach on how consumers and small businesses can protect themselves while online. Online security and privacy are very important issues, and
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Lifeline Awareness Week 2010

October 1, 2010 by Patricia Acampora
Can you imagine not having a phone? If your child is sick, how would you contact your doctor? If you are looking for a job, how would an employer contact you for an interview? Thankfully, two important telephone discount programs help "connect" phoneless residents by making telephone service
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