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Next Steps on Nonvisual Cell Phone Access

September 24, 2010 by Jamal Mazrui
Let me encourage anyone interested to submit comments to the Commission regarding accessibility of cell and other phone technologies to people who are blind, deaf-blind, or have low vision, in furtherance of Section 255 of the Communications Act. Such comments are due by the end of Thursday,
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Enforcement Bureau Settles Case That Restores Nearly $22 Million to TRS Fund

September 22, 2010 by Michele Ellison
As the result of a settlement negotiated by the Enforcement Bureau and released yesterday, Purple Communications, Inc., will pay around $22 million to the Telecommunications Relay Service (TRS) Fund.  TRS is a vital service that allows people with hearing or speech disabilities to
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The New Parents' Place

September 21, 2010 by Rachel Kazan
Today we launched our new Parents' Place webpage filled with resources and information about television, electronic media and online safety. We also link to other sites with great information for parents. For just one example, click on the link to Net Cetera for practical tips for talking to
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FCC License View

September 14, 2010 by Steven VanRoekel, Managing Director, Federal Communications Commission
The FCC is proud to announce this Tuesday's Developer Release: FCC License View.FCC License View is a tool designed to make FCC license management information more transparent and accessible to a broad range of users.This release follows last Tuesday's launch of a suite of developer tools and
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A Discussion with WTOP on Consumer Telephone Issues

September 13, 2010 by Keyla Hernandez-Ulloa
On September 9, 2010, I had the pleasure of being interviewed by Shirley Rooker, Director and Consumer Reporter for the 'Call For Action' program, at the WTOP studios. The segment aired on WFED (1500 AM) on Sunday, September 12, 2010 at 10:30pm but if you missed it you can listen to the segment
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Promoting Lifeline & Link Up at Joint Utility Discount Day (JUDD) in Washington, DC

September 9, 2010 by Donice Jones
On Friday, September 03, 2010 the Federal Communications Commission's (FCC) Consumer Affairs and Outreach Division staff attended Joint Utility Discount Day in Washington, DC. This event, sponsored by District Department of the Environment (formerly DC Energy Office) is designed to provide
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/Consumers Guide

August 3, 2010 by Jenny Hou
Earlier this month, we launched the Consumer Help Center. If you haven't already had a chance to explore our key features, this video guides you through some consumer tools you can use, such as how to:Protect your privacy onlineTest your broadband speedLearn more about bill shock and early
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One-Stop-Shopping For Consumers

July 27, 2010 by Joel Gurin
The FCC's website has always had lots of information of interest to consumers but, starting today, this information is just one click away. Today we are launching the Consumer Help Center. This site makes it easy for consumers to learn about our work and take action. Here, in one place,
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Another Savvy Traveler: I did my homework and saved money

July 27, 2010 by Dan Rumelt
My needs were simple. I had free WiFi where I stayed so I didn't need to retrieve email or do any web browsing on my phone. All I wanted was to place and receive wireless phone calls for making or confirming restaurant reservations, asking for directions, and just to have for emergencies —
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Early Termination Fees: Share Your Story

July 26, 2010 by Joel Gurin
For several months, the FCC has been studying early termination fees (ETFs): those fees that wireless carriers charge if you sign a long-term contract and cancel it early. Generally, in return for signing a contract with an ETF, wireless customers can get substantial discounts on their handheld
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