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Bill Shock: Starting to Set the Rules

October 14, 2010 - 05:10 PM by Joel Gurin
At today's FCC open meeting, the Chairman and the four other commissioners unanimously voted to propose rules to prevent Bill Shock. These proposed rules would require mobile carriers to send their customers a voice or text message when they are approaching their limit for a text, voice, or
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Fighting Bill Shock: We Hear You Now

October 13, 2010 - 06:01 PM by Joel Gurin
As you can read in his blog post here, our Chairman, Julius Genachowski, outlined an ambitious Consumer Empowerment Agenda in his speech earlier today. The goal of that agenda is to ensure that consumers have better, more complete, and more helpful information on all the communications services
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The FCC's Consumer Empowerment Agenda

October 13, 2010 - 04:29 PM by Julius Genachowski
On the way in this morning, I got an email from a friend that rings familiar to way too many Americans.My friend said that he incurred $2,000 in extra data charges while on a trip overseas, despite buying an "international plan." He added that this was "more than 15 times" what he had expected
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Lifeline and Link-Up Programs: Stay Connected!

October 12, 2010 - 11:15 AM by Joel Gurin
No one should be without access to vital emergency services and community resources because they can't afford it.Using the telephone has become such a routine part of our lives that many of us take for granted that we can pick up a phone and be in contact with family, schools, friends,
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FCC Launches New Consumer Webpages Dedicated to Online Safety and Security to Help Kickoff National Cybersecurity Awareness Month

October 8, 2010 - 11:34 AM by Lauren Kravetz and Patrick Webre
As you may know, October is National Cybersecurity Awareness Month, and the FCC and other government agencies are providing educational materials and outreach on how consumers and small businesses can protect themselves while online. Online security and privacy are very important issues, and
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Lifeline Awareness Week 2010

October 1, 2010 - 12:51 PM by Patricia Acampora
Can you imagine not having a phone? If your child is sick, how would you contact your doctor? If you are looking for a job, how would an employer contact you for an interview? Thankfully, two important telephone discount programs help "connect" phoneless residents by making telephone service
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Next Steps on Nonvisual Cell Phone Access

September 24, 2010 - 05:06 PM by Jamal Mazrui
Let me encourage anyone interested to submit comments to the Commission regarding accessibility of cell and other phone technologies to people who are blind, deaf-blind, or have low vision, in furtherance of Section 255 of the Communications Act. Such comments are due by the end of Thursday,
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Enforcement Bureau Settles Case That Restores Nearly $22 Million to TRS Fund

September 22, 2010 - 04:15 PM by Michele Ellison
As the result of a settlement negotiated by the Enforcement Bureau and released yesterday, Purple Communications, Inc., will pay around $22 million to the Telecommunications Relay Service (TRS) Fund.  TRS is a vital service that allows people with hearing or speech disabilities to
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The New Parents' Place

September 21, 2010 - 03:27 PM by Rachel Kazan
Today we launched our new Parents' Place webpage filled with resources and information about television, electronic media and online safety. We also link to other sites with great information for parents. For just one example, click on the link to Net Cetera for practical tips for talking to
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FCC License View

September 14, 2010 - 01:16 PM by Steven VanRoekel, Managing Director, Federal Communications Commission
The FCC is proud to announce this Tuesday's Developer Release: FCC License View.FCC License View is a tool designed to make FCC license management information more transparent and accessible to a broad range of users.This release follows last Tuesday's launch of a suite of developer tools and
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