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Please click on one of the following links to print the
appropriate form for your complaint. If you have more than one complaint,
complete a separate Consumer Complaint, FCC Form 2000, for each subject. Please
include copies of all supporting information. Once printed, mail the completed form(s)
to:
Federal Communications Commission Consumer &
Governmental Affairs Bureau Consumer Complaints 445 12th Street, SW
Washington, D.C. 20554
Type of activity complaint is about:
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Deceptive or unlawful advertising or
marketing. (printable version Form 2000A English |
En Español)
Note: This form should be used for complaints
about advertising or marketing practices by communications
companies. For example, you may use this form for complaints about
the deceptive or misleading advertising by a telephone company,
wireless provider, or Internet access service provider. You may also
use this form for complaints about subliminal advertising on radio
or television, violations of the Commission’s commercial limits
during children’s television or carriage of illegal advertisements
on a noncommercial broadcast station. Junk fax, do-not-call or other
telemarketing complaints should be filed on Form 1088 (www.fcc.gov/cgb/complaints_tcpa.html).
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Billing, privacy, or service quality.
(printable version Form 2000B English |
En Español)
Note: This form should be used for complaints
about billing or unauthorized charges by your telephone company or
wireless provider. You should also use this form for complaints
about the quality or availability of service by your telephone
company, wireless provider or Internet access service provider,
including complaints that your telephone company or wireless
provider is not allowing you to keep your telephone number when you
change service providers. Finally, you should use this form for
complaints about the unauthorized disclosure of your calling records
by telephone companies or wireless carriers. Slamming complaints
(unauthorized change of your telephone carrier or company) should be
filed on Form 501 (www.fcc.gov/cgb/complaints_slamming.html).
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Disability access. (printable version Form 2000C English |
En Español)
Note: This form should be used for complaints
about disability access. For example, you should use this form for
complaints about Telecommunications Relay Service, closed
captioning, and the accessibility of emergency information. You
should also use this form for complaints about the accessibility of
telecommunications equipment and services such as the compatibility
of hearing aids with both wireless and wireline telephone equipment.
If your complaint is about closed captioning only, you must first
contact the station or video programming distributor (www.fcc.gov/cgb/consumerfacts/closedcaption.html).
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Emergency or public safety. (printable
version Form 2000D English |
En Español)
Note: This form should be used for complaints
about problems with communications companies regarding public safety
or emergency issues. Among other things, you may use this form to
complain about the quality or availability of Enhanced 911 service,
interference to emergency/public safety services or devices, radio
tower problems (lighting, fencing, painting), Emergency Alert System
(EAS) problems, and cable signal leakage.
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Media (general). (printable version Form
2000E English |
En Español)
Note: This form should be used for complaints
alleging misconduct by radio or television stations, cable systems,
or satellite operators. Some of the complaints in this area relate
to unfair contests, hoaxes, sponsorship identification/payola
violations, slanted news stories, unauthorized (pirate)
broadcasters, and the broadcast of telephone conversations without
notice. Complaints about indecency, obscenity, profanity or
otherwise offensive programming on radio or television should be
filed on Form 475B (www.fcc.gov/cgb/complaints_obscene.html).
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Other Communications Complaint. (printable
version Form 2000F English |
En Español)
Note: This form should be used for complaints that
do not come within the scope of any of the above-described Forms 2000A
through 2000E. Among other things, you may use this form to complain
about interference to non-emergency or non-safety-of-life services or
devices (such as interference to a garage door opener or to your home
stereo or television) and amateur radio or citizens band (CB) radio
problems.
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