TABLE OF CONTENTS

I. INTRODUCTION

1. SECTION 504 HANDBOOK

2. BASIC PRINCIPLES OF ACCESS

3. SECTION 504 OF THE REHABILITATION ACT

4. DISABILITY RIGHTS MOVEMENT

II. ACCESSIBILITY AND THE FCC

1. TYPES OF ACCESS REQUESTED
   ACCESS FOR PEOPLE WITH MOBILITY IMPAIRMENTS
   ACCESS FOR PEOPLE WHO ARE BLIND OR HAVE LOW VISION
   ACCESS FOR PEOPLE WHO ARE DEAF OR HARD OF HEARING
   ACCESS FOR PEOPLE WITH SPEECH DISABILITIES
   ACCESS FOR PEOPLE WITH OTHER DISABILITIES
   

2. CONSIDERATIONS FOR PHYSICAL ACCESS
   BUILDINGS / ROOMS / HALLWAYS
   

3. CONSIDERATIONS FOR INFORMATION ACCESS
   FORMS / PUBLIC INFORMATION / COMPLAINTS / MEDIA, ETC.
   

4. CONSIDERATIONS FOR STAFF ACTIVITIES
   OFFICE PARTIES / HOLIDAY CELEBRATIONS / FEDERALLY RECOGNIZED EMPLOYEE ORGANIZATIONS / ETC.
   

5. CONSIDERATIONS FOR SAFETY
   BUILDING EVACUATION
   SECURITY ISSUES
   

6. CONSIDERATIONS FOR CONTRACTING AND ACQUISITIONS
   CONTRACTING / ACQUISITIONS / SERVICES / EQUIPMENT, ETC.

III. MEETINGS / DOCUMENTS / TRAINING

1. INTERNAL FCC MEETINGS
   IF YOUR MEETING IS OPEN TO ALL FCC STAFF
     AND is scheduled in the Commission Meeting Room
   IF YOUR MEETING IS OPEN TO ALL FCC STAFF
     AND is scheduled for a location other than the Commission Meeting Room
   IF YOUR MEETING IS FOR A LIMITED FCC AUDIENCE… (DIVISION MEETING, INTERNAL TASK FORCE, COMMITTEE, ETC.)
     AND you know the attendees
     AND you DON'T know the attendees
   IF YOUR MEETING REQUIRES PRE-REGISTRATION

2. MEETINGS WITH NON-FCC ATTENDEES
   IF YOUR MEETING IS A COMMISSION OPEN MEETING
   IF YOUR MEETING IS A PUBLIC MEETING WITH NO PRE-REGISTRATION REQUIRED
   IF YOUR MEETING IS OPEN TO A LIMITED PUBLIC AUDIENCE
     AND you know the attendees
     AND you DON'T know the attendees
   IF YOUR MEETING FOCUSES ON ISSUES YOU EXPECT TO BE OF INTEREST TO PEOPLE WITH DISABILITIES
   IF YOUR MEETING REQUIRES PRE-REGISTRATION
   

3. DISSEMINATING NEWS RELEASES, PUBLIC NOTICES, TEXTS, AND OTHER DOCUMENTS
   

4. HOSTING ACCESSIBLE MEETINGS AND EVENTS
   OPENING ANNOUNCEMENTS
   MEETING MODERATORS
   AUDIO AND VISUAL MEDIA
   Presenters with printed handouts or audio/visual media
     AND people with disabilities are expected
   Presenters with printed handouts or audio/visual media
     AND it is unknown if people with disabilities will attend
   IF YOU ARE INVITED TO SPEAK AT A NON-FCC EVENT
     AND have handouts or audio/visual presentations
   If the hosts HAVE MADE ARRANGEMENTS for accommodations
   If the hosts HAVE NOT MADE ARRANGEMENTS for accommodations or do not know if people with disabilities plan to attend
   

5. AUDIO-VISUAL MEDIA PRODUCED OR OWNED BY THE COMMISSION
   VIDEO FORMATS (VIDEOTAPE, CD, DVD, ETC.)
   Captioning
   Video description
   AUDIO RECORDINGS
   TO ARRANGE FOR CAPTIONING OR VIDEO DESCRIPTION OR TO DISCUSS YOUR MEDIA OPTIONS
   

6. TRAINING
   FCC TRAINING
   FCC UNIVERSITY
   FCC CONTRACTED TRAINING
   EXTERNAL TRAINING
   

IV. REASONABLE ACCOMMODATION PROCEDURES

1. REASONABLE ACCOMMODATION REQUESTS
   IF YOU RECEIVE A REQUEST FOR REASONABLE ACCOMMODATIONS
   

2. FCC504@FCC.GOV
   PURPOSE
   WHO CHECKS THIS MAILBOX?
   

3. TTY ACCESS
   DISTRIBUTION OF TTYS WITHIN THE COMMISSION - MINIMUM STANDARDS
   TTY TELEPHONE NUMBERS
   TTY ASSISTANCE
   TELECOMMUNICATIONS RELAY SERVICE (TRS)
     TTY calls
     VCO (Voice Carry Over)
     HCO (Hearing Carry Over)
     STS (Speech to Speech)
     IP Relay
     VRS (Video Relay Service)
     Spanish Relay Service
   

4. DOCUMENTS SUBMITTED IN ALTERNATE FORMATS
   WHERE SHOULD THEY BE SENT?
   

5. CREATING IN-HOUSE TRANSCRIPTS FROM AUDIO RECORDINGS
   WHY TRANSCRIBE AUDIO RECORDINGS?
   WHO COORDINATES THE TRANSCRIPTION PROCESS?
   WHAT TYPES OF AUDIO RECORDINGS ARE ACCEPTED FOR TRANSCRIPTION?
   WHO SHOULD CREATE THE TRANSCRIPTS?
   TRANSCRIPTION PROCESS
   TRANSCRIPT REVIEW
   TRANSCRIPT FORMAT
   FINAL DISPOSITION
   

6. CREATING IN-HOUSE WRITTEN TRANSCRIPTS FROM BRAILLE
   WHY TRANSCRIBE BRAILLE?
   WHO COORDINATES THE TRANSCRIPTION PROCESS?
   WHAT TYPES OF BRAILLE ARE ACCEPTED FOR TRANSCRIPTION?
   WHO SHOULD CREATE THE TRANSCRIPTS?
   TRANSCRIPTION PROCESS
   TRANSCRIPT REVIEW
   TRANSCRIPT FORMAT
   FINAL DISPOSITION
   

7. CREATING IN-HOUSE TRANSCRIPTS FROM SIGN LANGUAGE VIDEO-RECORDINGS
   WHY TRANSCRIBE SIGN LANGUAGE VIDEO RECORDINGS?
   WHO COORDINATES THE TRANSLATION / TRANSCRIPTION PROCESS?
   WHAT VISUAL PRESENTATIONS WILL BE ACCEPTED FOR TRANSLATION?
   WHO SHOULD CREATE THE TRANSCRIPTS?
   TRANSCRIPTION PROCESS
   TRANSLATION PROCESS
   TRANSLATION REVIEW
   TRANSLATION FORMAT
   FINAL DISPOSITION
   

V. DISABILITY PRIMER

1. DISABILITY RIGHTS LAWS
   REHABILITATION ACT, SECTION 504
   REHABILITATION ACT
     Section 501
     Section 503
     Section 508
   AMERICANS WITH DISABILITIES ACT (ADA)
     ADA Title I: Employment
     ADA Title II: State and Local Government Activities
     ADA Title II: Public Transportation
     ADA Title III: Public Accommodations
     ADA Title IV: Telecommunications Relay Services
     Architectural Barriers Act
     Telecommunications Act
     Sections 255 and 251
     Section 713
     Television Decoder Circuitry Act
     Hearing Aid Compatibility Act
   

2. DISABILITY STATISTICS
   

3. DISABILITY TERMINOLOGY
   

4. DISABILITY ETIQUETTE
   GENERAL ETIQUETTE
   SENSITIVITY TO BLINDNESS AND VISUAL IMPAIRMENTS
   INTERACTING WITH PEOPLE WHO HAVE SPEECH DISABILITIES
   

5. SIGN LANGUAGE INTERPRETERS
   WHEN USING AN INTERPRETER
     Study of fatigue confirms need for working in teams
     Code of Ethics (Registry of Interpreters for the Deaf)
   

6. ASSISTIVE LISTENING DEVICES
   INFRARED SYSTEMS
   FM SYSTEMS
   INDUCTIVE OR AUDIO LOOP SYSTEMS
   

7. CART (COMMUNICATION ACCESS REALTIME TRANSLATION)
   WHAT IS IT?
   HOW IT'S DONE
   CERTIFICATION
   

8. CAPTIONING
   WHAT IS CAPTIONING?
   CAPTION STYLES
   HOW ARE REALTIME [LIVE] CAPTIONS GENERATED?
   METHODS OF CAPTIONING
   

9. BRAILLE
   WHAT IS BRAILLE?
   WHAT DOES BRAILLE LOOK LIKE?
   HOW WAS BRAILLE INVENTED?
   HOW IS BRAILLE WRITTEN?
   

10. VIDEO DESCRIPTION
    

11. DISABILITY ACCESS SYMBOLS
    ACCESS TO LOW VISION
    ACCESSIBILITY SYMBOL
    ACCESSIBLE PRINT
    ASSISTIVE LISTENING SYSTEMS
    AUDIO DESCRIPTION (VIDEO DESCRIPTION)
    BRAILLE SYMBOL
    CLOSED CAPTIONING
    SIGN LANGUAGE INTERPRETATION
    TTY (TELETYPEWRITER)
    VOLUME CONTROL TELEPHONE