Public Notices and Orders

12/24/09
Telecommunications Relay Services and Speech-To-Speech Services for Individuals with Hearing and Speech Disabilities; E911 Requirements for IP-Enabled Service Providers. Extended with conditions for six months until July 1, 2010 the waivers of certain telecommunications relay services mandatory minimum standards for Video Relay Service and Internet Protocol Relay Service that will expire on January 1, 2010. DA 09-2634. Docket Numbers 05-196 and 03-123.
Order: Word || PDF

12/4/09
The Consumer & Governmental Affairs Bureau (CGB) and the Wireline Competition Bureau (WCB) Issue Temporary Waiver to Address Routing of Internet-based TRS Calls Using Toll Free Numbers. CG Docket No. 03-123, CC Docket No. 98-67 and WC Docket No. 05-196. (DA 09-2543)
Order: Word || PDF

11/5/09
In the Matter of Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities and E911 Requirements for IP-Enabled Service Providers. Docket Numbers CG 03-123, CC 98-67 and WC 05-196; DA 09-2389
Order: Word || PDF

10/21/09
Consumer & Governmental Affairs Bureau Reminds VRS and IP Relay Service Providers of Their Outreach Obligations and Clarifies Their Call Handling Obligations for Unregistered Users After the November 12, 2009, Ten-Digit Numbering Registration Deadline. DA 09-2261; Docket Numbers 03-123 and 05-196.
Public Notice: Word || PDF

Consumer Information and Outreach Materials

• Use of Toll-Free Numbers for Video and IP Relay Service.
• Ten-Digit Numbering One Pager Fact Sheet.
• Frequently Asked Questions on New Ten-Digit Numbering Requirements for VRS and IP Relay.
• New Ten-Digit Numbering and Emergency Call Handling Procedures for Internet-Based Telecommunications Relay Services.
• Ten Digit Numbering and E911 Procedures for Internet-based TRS (Reminder to Register by November 12, 2009).
• Ten-Digit Numbering and 911 Calling for Internet-Based TRS: What They Mean for Users.
• Sample Article for Newsletters.
• Video of VRS 10-Digit Numbering Workshop 9/25/09

Video: Introduction to New Numbering and E911 Requirements for VRS and IP Relay

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1. Why did the FCC adopt these rules?  | 
   
   
2. What are ten-digit geographic numbers?  | 
   
   
3. How do I obtain a ten-digit geographic number?  | 
   
   
4. Who may obtain a ten-digit geographic number?  | 
   
   
5. How does the registration process work?  | 
   
   
6. Why is registration required?  | 
   
   
7. What is the new deadline for registering for a ten-digit geographic number?  | 
   
   
8. Can I place and receive calls through an alternate provider (commonly referred to as “dial-around” calls)?  | 
   
   
9. If I switch to a new “default provider,” may I keep the ten-digit geographic number and continue to use the equipment that was supplied to me by another provider?  | 
   
   
10. Are there limits on the assignment of ten-digit geographic numbers?  | 
    
    
11. How will individual toll-free numbers work with ten-digit geographic numbers?  | 
    
    
12. Which numbering costs can be passed on to consumers?  | 
    
    
13. Can I make an emergency 911 call using VRS or IP Relay?  | 
    
    
14. What do I do if I have a problem completing a 911 call, or I experience other problems?  |