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Colorado State Flag     COLORADO TRS PAGE

TRS Complaint Log Summaries

2009

  • Complaint Logs.

    2008

  • Complaint Logs.

    2007

  • Complaint Logs.

    Recertification Application
  • Application for Renewal.
  • Appendix A: FCC TRS Public Notice, June 22, 2007.
  • Appendix B: Sprint TRS, STS, CapTel and VRS Training Outlines.
  • Appendix C: TRS Pledge of Confidentiality.
  • Appendix D: E911 Call Procedures.
  • Appendix E: Sprint Carrier of Choice Letter of Invitation.
  • Appendix F: Sprint Route Outage Prevention Programs.
  • Appendix G: Disaster Recovery Program.
  • Appendix H: Sprint TRS Standard Feature Matrix.
  • Appendix I: Policy on 10- and 15-Minute Rule.
  • Appendix J: FCC CapTel Mandatory Minimum Standards and Compliance Matrix.
  • Appendix L: Sprint's Report to the FCC on VRS and IP Waivers.
  • Appendix M: Sprint Relay Fact Sheet.
  • Appendix N: Copy of TSP Press Release.
  • Appendix O: Copy of TRS Information in Telephone Directories.
  • Appendix P: Sample Copies of PUC Website and Newsletters.
  • Appendix Q: Relay Colorado 2008 Outreach Plan.
  • Appendix R: Copy of Relay Brochures and Other Advertisements.
  • Appendix R continued.
  • Appendix R continued.
  • Appendix R continued.
  • Appendix R continued.
  • Appendix R continued.
  • Appendix R continued.
  • Appendix R continued.
  • Appendix R continued.
  • Appendix S: State Legislation CO PUC Rules Implementing CO TRS.
  • Appendix T: Copies of Complaint Logs 2002-2007.
  • Appendix T continued.
  • Appendix U: Copy of Colorado TRS RFP.
  • Appendix V: Copy of Sprint Response to Colorado TRS RFP.
  • Appendix V, Section 4: Statement of Work.
  • Appendix V, Section 4 continued.
  • Appendix V, Section 4 continued.
  • Appendix V, Section 4 continued; Section 5: Offeror Response Format.
  • Appendix V, Section 5 continued.
  • Appendix V, Section 5 continued; Section 6: Proposal Instructions, Evaluation and Award.
  • Appendix V, Section 6 continued.
  • Appendix W: Copy of Phone Bill with Surcharge Rate and Commission Rate Order.
  • Appendix X: Copy of Letter to FCC of Substantive Change to Relay Colorado.
  • Letter from FCC Acknowledging Receipt of Application.

    Programs.


    TRS Telephone Numbers
    (Service Provider: Sprint)
    Customer Service #: 1-800-676-3777(V/T) and 800-377-1140(T)

    • 1-800-659-3656(V)
    • 1-800-659-2656(T)
    • 1-877-659-4279(STS)

    Contact for TRS Complaints:

    Joe Benedetto, State Relay Administrator
    Public Utilities Commission
    1560 Broadway, Suite 250
    Denver, CO 80202
    Phone: TTY 303 894 2512; Fax: 303 894 2065
    E-mail Joe.Benedetto@Dora.State.Co.US
    Website: http://www.dora.state.co.us/puc/telecom/relay_colorado.htm



    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




    • last reviewed/updated on 6/30/09 
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