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Kansas State Flag     KANSAS TRS PAGE



TRS Complaint Log Summaries

2009

  • Cover Letter.
  • Complaint Log.

    2008

  • Cover Letter.
  • Complaint Log.

    2007

  • Complaint Log (Prepared by AT&T for Kansas Relay Center).

    Recertification Application
  • Cover Letter.
  • Cover Sheet.
  • Tab 1: State Program Narrative.
  • Tab 2: Contract Status.
  • Tab 3: Operational Standards.
  • Tab 4: Technical Standards.
  • Tab 5: Functional Standards.
  • Tab 6: Exceeding FCC Minimum Standards.
  • Appendix A: Provider Features.
  • Appendix B: CA Training Outline.
  • Appendix C: Contingency/Disaster Recovery Plan.
  • Appendix D: Current Call Volume and Answer Performance.
  • Appendix E: CA Quality Assurance Program.
  • Appendix F: Consumer Complaint Logs 2006-2007.
  • Appendix G: Promotional Items.

    Programs.


    TRS Telephone Numbers
    (Service Provider: Hamilton Relay)
    Customer Service #: 1-866-735-2957(V/TTY)
     

    • Voice/TTY: 1-800-766-3777
    • Speech-to-Speech: 1-866-305-1344
    • Spanish: 1-866-305-1343

    Contact for TRS Complaints:

    Joyce Hightower
    Kansas Relay Service, Inc.
    4848 SW 21st Street, Suite 201, Topeka, KS 66604-4415
    Tel numbers: Voice 785-234-0200; TTY 785-234-0207; Fax 785-234-2304
    E-mail: jhightower@kstelecom.com
    Correspondence: Address above

    Kansas Relay Center Customer Service:
    9107 Bluebonnet Centre Blvd.
    Baton Rouge, LA 70809
    Voice/TTY: 866.735.2957
    Fax: 225.293.3583
    E-mail: ksrelay@hamiltonrelay.com


    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




    • last reviewed/updated on 7/1/09 
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