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Kansas State Flag     KANSAS TRS PAGE



TRS Complaint Log Summaries

2007

  • Complaint Log (Prepared by AT&T for Kansas Relay Center).


    Recertification Application
  • Cover Letter.
  • Cover Sheet.
  • Tab 1: State Program Narrative.
  • Tab 2: Contract Status.
  • Tab 3: Operational Standards.
  • Tab 4: Technical Standards.
  • Tab 5: Functional Standards.
  • Tab 6: Exceeding FCC Minimum Standards.
  • Appendix A: Provider Features.
  • Appendix B: CA Training Outline.
  • Appendix C: Contingency/Disaster Recovery Plan.
  • Appendix D: Current Call Volume and Answer Performance.
  • Appendix E: CA Quality Assurance Program.
  • Appendix F: Consumer Complaint Logs 2006-2007.
  • Appendix G: Promotional Items.


    Programs.



    TRS Telephone Numbers
    (Service Provider: Hamilton Relay)

    • Voice/TTY: 866.735.2957
    • Speech-to-Speech: 1.866.305.1344
    • Spanish: 1.866.305.1343

    Contact for TRS Complaints:

    Joyce Hightower
    Kansas Relay Service, Inc.
    4848 SW 21st Street, Suite 201, Topeka, KS 66604-4415
    Tel numbers: Voice 785-234-0200; TTY 785-234-0207; Fax 785-234-2304
    E-mail: jhightower@kstelecom.com
    Correspondence: Address above

    Kansas Relay Center Customer Service:
    9107 Bluebonnet Centre Blvd.
    Baton Rouge, LA 70809
    Voice/TTY: 866.735.2957
    Fax: 225.293.3583
    E-mail: ksrelay@hamiltonrelay.com



    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




  • last reviewed/updated on 10/9/07 


    If you have questions, concerns or need assistance in regard to disability issues, please do not hesitate to contact us at fccinfo@fcc.gov

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