FCC Logo - Return to the FCC Home Page  
Skip Primary FCC Navigation Links FCC Home | Search | Updates | E-Filing | Initiatives | For Consumers | Find People
 Consumer & Governmental Affairs Bureau
Skip Breadcrumb Site Navigation Links FCC > CGB > DRO > TRS > Kansas TRS Page  FCC site map 
Skip Topics Links

Help | Advanced
About CGB

Organizational Chart

Disability Rights Office (DRO)

Inquiries and Complaints

Consumer Education and Policy

Consumer Affairs & Outreach

Intergovernmental Affairs

Reference Information Center

En Espaņol
Tribal
Consumer Advisory Committee (CAC)
Intergovernmental Advisory Committee
FCC Consumer Information Registry
How To Contact Us

Consumer Center

On-line Complaint Forms

How To Make A Comment (ECFS)
Kansas State Flag     KANSAS TRS PAGE



TRS Complaint Log Summaries

2007

  • Complaint Log (Prepared by AT&T for Kansas Relay Center).

    Recertification Application
  • Cover Letter.
  • Cover Sheet.
  • Tab 1: State Program Narrative.
  • Tab 2: Contract Status.
  • Tab 3: Operational Standards.
  • Tab 4: Technical Standards.
  • Tab 5: Functional Standards.
  • Tab 6: Exceeding FCC Minimum Standards.
  • Appendix A: Provider Features.
  • Appendix B: CA Training Outline.
  • Appendix C: Contingency/Disaster Recovery Plan.
  • Appendix D: Current Call Volume and Answer Performance.
  • Appendix E: CA Quality Assurance Program.
  • Appendix F: Consumer Complaint Logs 2006-2007.
  • Appendix G: Promotional Items.

    Programs.


    TRS Telephone Numbers
    (Service Provider: Hamilton Relay)

    • Voice/TTY: 866.735.2957
    • Speech-to-Speech: 1.866.305.1344
    • Spanish: 1.866.305.1343

    Contact for TRS Complaints:

    Joyce Hightower
    Kansas Relay Service, Inc.
    4848 SW 21st Street, Suite 201, Topeka, KS 66604-4415
    Tel numbers: Voice 785-234-0200; TTY 785-234-0207; Fax 785-234-2304
    E-mail: jhightower@kstelecom.com
    Correspondence: Address above

    Kansas Relay Center Customer Service:
    9107 Bluebonnet Centre Blvd.
    Baton Rouge, LA 70809
    Voice/TTY: 866.735.2957
    Fax: 225.293.3583
    E-mail: ksrelay@hamiltonrelay.com


    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




    • last reviewed/updated on 10/9/07 
    Skip Bottom FCC Navigation Links and Contact Info FCC Home | Search | Updates | E-Filing | Initiatives | For Consumers | Find People
    If you have questions, concerns or need assistance in regard to disability issues, please do not hesitate to contact us at fccinfo@fcc.gov
    Skip FCC Footer and Contact InfoFederal Communications Commission
    445 12th Street SW
    Washington, DC 20554
    More FCC Contact Information...
    Phone:  1-888-CALL-FCC (1-888-225-5322)
    TTY:  1-888-TELL-FCC (1-888-835-5322)
    Fax:  1-866-418-0232
    E-mail:  fccinfo@fcc.gov
    - Privacy Policy
    - Website Policies & Notices
    - Required Browser Plug-ins
    - Freedom of Information Act