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Maine State Flag     MAINE TRS PAGE


Complaint Log Summary

2009

  • Summary Letter.
  • Complaint Report.
  • Memorandum re: TTY/Deaf Relay Complaints.
  • Letter from Elissa Moran.

    2008

  • Summary Letter.
  • MERS Survey Results Summary.
  • Complaint Report.
  • TTY Complaints.
  • Email regarding TRS Complaints from Tracy Dumais.

    2007

  • TRS Complaint Log Summary.

    Recertification Application
  • Cover Letter.
  • Cover Sheet.
  • Tab 1: State Program Narrative.
  • Tab 2: Contract Status.
  • Tab 3: Operational Standards.
  • Tab 4: Technical Standards.
  • Tab 5: Functional Standards.
  • Tab 6: Exceeding FCC Minimum Standards.
  • Tab 7: Method of Funding.
  • Appendix A: Provider Features.
  • Appendix B: CA Training Outline.
  • Appendix C: Contingency/Disaster Recovery Plan.
  • Appendix D: Current Call Volume and Answer Performance.
  • Appendix E: CA Quality Assurance Program.
  • Appendix G: Promotional Items.

    Programs.



    TRS Telephone Numbers
    (Service Provider: Hamilton Relay)
    Customer Service #: 1-800-270-9709(V/TTY)
     

    • 1-800-457-1220(V)
    • 1-800-437-1220(T)
    • 1-888-890-9254
    • 1-888-890-9256(STS)
    • 1-888-890-9255(Spanish)

    Contact for TRS Complaints:

    Joel Shifman, Maine Public Utilities Commission
    18 State House Station, Augusta ME 04333-0018
    Tel 207-287-3831
    E-mail: joel@maine.gov


    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




    • last reviewed/updated on 7/24/09 
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