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NORTH CAROLINA TRS PAGE


TRS Complaint Log Summaries

2009

  • Complaint Report.

    2008

  • Complaint Report.

    2007

  • Complaint Report.

    Recertification Application
  • Renewal Application; Appendix A: FCC TRS Public Notice, June 22, 2007; Appendix B: TRS, CapTel, STS, IP, CRS Training Outlines.
  • Appendix B continued; Appendix C: TRS, IP, VRS and CapTel Pledge of Confidentiality; Appendix D: E911 Call Procedures; Appendix F: Sprint Outage Prevention Program; Appendix G: Sprint Disaster Recovery Plan; Appendix H: Sprint TRS Standard Features Matrix; Appendix I: Sprint Policy on 10- and 15-Minute Rule; Appendix J: FCC TRS Mandatory Minimum Standards and Compliance Matrix.
  • Appendix J continued; Appendix K: FCC CapTel Mandatory Minimum Standards and Compliance Matrix; Appendix L: Sprint's Report to the FCC on VRS and IP Waivers; Appendix M: Sprint Relay Fact Sheet; Appendix N: Copy of Sprint's TSP Press Release; Appendix O: TRS Information in Telephone Directories; Appendix P: Legislation and Copy of Telephone Bill Inserts.
  • Appendix Q: Legislation and Copy of Minutes of the Advisorary Board; Appendix R: Copy of Annual Reports: 2002, 2005, 2006.
  • Appendix R continued; Appendix T: Copy of Legislation or Other Establishing TRS in the State.
  • Appendix T continued; Complaint Logs and Complaint Summaries.
  • Complaint Logs and Complaint Summaries continued.
  • Complaint Logs and Complaint Summaries continued.
  • Complaint Logs and Complaint Summaries continued; Appendix V: Copy of Current RFP and Amendments.
  • Appendix V continued; Appendix W: Copy of Telephone Bill with Surcharge Rate and Legislative Order.
  • Appendix W continued; Appendix X: Copy of Notification to FCC of Substantive Changes; Appendix Y: Media Campaign Plans, 2005-2007.
  • Appendix Y continued.

    Programs.



    TRS Telephone Numbers
    (Service Provider: Sprint)
    Customer Service #: 1-800-676-3777(V/T)

    • 1-800-735-8262(V)
    • 1-800-735-2962(T)
    • 1-877-735-8261(STS)

    Contact for TRS Complaints:

    Linda Nelson, Telecommunications Relay Service Administrator
    Department of Health and Human Services
    Division of Services for the Deaf and Hard of Hearing
    319 Chapanoke Rd, Suite 108, Raleigh, NC 27603
    Tel 919-773-2991 or Tollfree 800-999-5737; Fax 919-773-2993;
    TTY 919-773-2974
    E-mail: linda.nelson@ncmail.net


    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




    • last reviewed/updated on 7/22/09 
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