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OHIO TRS PAGE


TRS Complaint Log Summary

2007

  • Cover Letter plus first 24 pages of complaint log.
  • Complaint log continued.. (16 pages).
  • Complaint log continued.. (25 pages).
  • Complaint log continued.. (last 25 pages).

    Recertification Application
  • Cover Letter; Renewal Application; Appendix A: Copy of FCC Public Notice; Appendix B: Training Outlines; Appendix C: Pledge of Confidentiality; Appendix D: E911 Call Procedure; Appendix E: Sprint Carrier of Choice Letter of Invitation; Appendix F: Sprint Outage Prevention Program; Appendix G: Sprint Disaster Recovery Plan; Appendix H: Sprint TRS Standard Features Matrix; Appendix I: Sprint Policy on 10 and 15 Minute Rule; Appendix J: FCC TRS Mandatory Minimum Standards and Compliance Matrix; Appendix K: FCC CapTel Mandatory Minimum Standards and Compliance Matrix; Appendix L: Sprint's Report to the FCC on VRS and IP Waivers; Appendix M: Sprint Relay Fact Sheet; Appendix N: Sprint's TSP Press Release; Appendix O: TRS Information in Ohio Telephone Directories.
  • Appendix P: The Ohio Relay 2006 Annual Report; Appendix Q: Ohio Relay Brochures and Other Advertisements; Appendix R: State Legislation Establishing TRS Program and Funding in Ohio.
  • Appendix S: Complaint Logs from 2002-2007.
  • Appendix S continued; Appendix T: Ohio's 2002 TRS RFP; Appendix U: PUCO's 2003 TRS Recertification Renewal Letter from the FCC; Appendix V: Letter Notifying the FCC of Substantive Changes to the Ohio Relay Program.

    Programs.



    TRS Telephone Numbers
    (Service Provider: Sprint Nextel)
    Customer Service #: 1-800-325-2223(V/T)

    • 800-750-0750(V/T)
    • 877-750-9097(STS)
    • Access Website URL:
        www.SprintIP.com and www.ohiorelay.com
      Access Information:
        www.sprintrelay.com

    Contact for TRS Complaints:

    Public Interest Center, Public Utilities Commission of Ohio
    180 E. Broad Street, Columbus, Ohio 43215
    Telephone numbers: Tollfree Voice/Ohio only 800-686-7826; or Tel 614-466-3292;
    Tollfree TTY/Ohio only 800-686-1570; or TTY 614-466-8180; Fax 614-752-8351
    E-mail: Nancy.Hamilton@puc.state.oh.us
    Website: www.puc.state.oh.us


    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




    • last reviewed/updated on 1/8/08 
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