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WASHINGTON TRS PAGE

TRS Complaint Log Summary

2009

2008

Annual Log Summary of Consumer Complaints.

2007

Recertification Application

WATRS Overview.

Renewal Application.

Appendix A: FCC TRS Public Notice June 22, 2007.

Appendix B: Sprint TRS, STS, CapTel, and VRS Training Outlines.

Appendix C: TRS Pledge of Confidentiality.

Appendix D: E911 Call Procedure.

Appendix E: Sprint Carrier of Choice Letter of Invitation.

Appendix F: Sprint Route Outage Prevention Program.

Appendix G: Disaster Recovery Plan.

Appendix H: Sprint TRS Standard Features Matrix.

Appendix I: Sprint Policy on 10- and 15-Minute Rule.

Appendix J: FCC TRS Mandatory Minimum Standards & Compliance Matrix.

Appendix K: FCC CapTel Mandatory Minimum Standards and Compliance Matrix.

Appendix L: Sprint's Report to the FCC on VRS and IP Waivers.

Appendix M: Sprint Relay Fact Sheet.

Appendix N: Copy of TSP Press Release.

Appendix O: TRS Information in Telephone Directories.

Appendix P: Copies of Relay Newsletters.

Appendix Q: Copy of Annual Report.

Appendix R: Copies of Relay Brochures or Other Advertisements.

Appendix S: Copy of Legislation Establishing WATRS.

Appendix T: Copy of Complaint Log Summaries, 2002-2007.

Appendix U: Copy of WATRS RFP.

Appendix V: Copy of Phone Bill With Surcharge Rate.

Appendix W: Copy of the 2003 TRS Recertification Renewal Letter from the FCC.

Appendix X: Copy of the Letter to the FCC Regarding WATRS Substantive Changes.

Programs.

National Exchange Carrier Administration (NECA)
National Association of State Relay Administrators (NASRA)
Telecommunications Equipment Distribution Program Association (TEDPA)
Telecommunications Access Service
PO Box 45301
Olympia WA 98504-5301
360-902-8000 (V/TTY)

TRS Telephone Numbers
(Service Provider: Sprint)
Customer Service #: 1-800-682-8706(V) and 1-800-682-8786(T)

1-800-833-6384(V)
1-800-833-6388(T)
1-800-833-6385(Tele-Braille)
1-877-833-6341(STS)

Contact for TRS Complaints:

Office of the Deaf and Hard of Hearing
Attention: Steve Peck, TRS Program Manager
PO Box 45301, Olympia, WA 98504-5301
Voice/TTY: Tel 800-422-7930 and 360-902-8000; Fax 360-902-0855
Website: http://odhh.dshs.wa.gov
E-mail: odhh@dshs.wa.gov
Point of Contact:
Steve Peck, TRS Program Manager
Tel: 360-586-8912 (TTY/Relay)
E-mail: Pecksc@dshs.wa.gov
Additional Contacts:
Bob Lichtenberg, Assistant Director
360-902-7594 (TTY/Relay)
E-mail: lichtrw@dshs.wa.gov
Eric Raff, Director
360-753-0699 (TTY/Relay)
E-mail: rafferic@dshs.wa.gov

To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.

last reviewed/updated on 7/1/09

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