Public Notices

10/21/09
Consumer & Governmental Affairs Bureau Reminds VRS and IP Relay Service Providers of Their Outreach Obligations and Clarifies Their Call Handling Obligations for Unregistered Users After the November 12, 2009, Ten-Digit Numbering Registration Deadline. DA 09-2261; Docket Numbers 03-123 and 05-196.
Public Notice: Word || PDF

Consumer Information and Outreach Materials

• Use of Toll-Free Numbers for Video and IP Relay Service.
• Ten-Digit Numbering One Pager Fact Sheet.
• Frequently Asked Questions on New Ten-Digit Numbering Requirements for VRS and IP Relay.
• New Ten-Digit Numbering and Emergency Call Handling Procedures for Internet-Based Telecommunications Relay Services.
• Ten Digit Numbering and E911 Procedures for Internet-based TRS (Reminder to Register by November 12, 2009).
• Ten-Digit Numbering and 911 Calling for Internet-Based TRS: What They Mean for Users.
• Sample Article for Newsletters.
• Video of VRS 10-Digit Numbering Workshop 9/25/09

Video: Introduction to New Numbering and E911 Requirements for VRS and IP Relay

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1. Why did the FCC adopt these rules?  | 
   
   
2. What are ten-digit geographic numbers?  | 
   
   
3. How do I obtain a ten-digit geographic number?  | 
   
   
4. Who may obtain a ten-digit geographic number?  | 
   
   
5. How does the registration process work?  | 
   
   
6. Why is registration required?  | 
   
   
7. What is the new deadline for registering for a ten-digit geographic number?  | 
   
   
8. Can I place and receive calls through an alternate provider (commonly referred to as “dial-around” calls)?  | 
   
   
9. If I switch to a new “default provider,” may I keep the ten-digit geographic number and continue to use the equipment that was supplied to me by another provider?  | 
   
   
10. Are there limits on the assignment of ten-digit geographic numbers?  | 
    
    
11. How will individual toll-free numbers work with ten-digit geographic numbers?  | 
    
    
12. Which numbering costs can be passed on to consumers?  | 
    
    
13. Can I make an emergency 911 call using VRS or IP Relay?  | 
    
    
14. What do I do if I have a problem completing a 911 call, or I experience other problems?  |