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OKLAHOMA TRS PAGE


TRS Complaint Log Summaries

2009

  • Complaint Report

    2008

  • Complaint Report

    2007

  • Complaint Report

    Recertification Application
  • Cover Letter and Application for Renewal.
  • Renewal Application continued; Appendix A: FCC TRS Public Notice.
  • Appendix A continued; Appendix B: Sprint TRS, STS, CapTel, and VRS Training Outlines; Appendix C: TRS Pledge of Confidentiality; Appendix D: E911 Call Procedures; Appendix E: Sprint Carier of Choice Letter of Invitation; Appendix F: Sprint Route Outage Prevention Program.
  • Appendix G: Disaster Recovery Plan; Appendix H: Sprint TRS Standard Feature Matrix; Appendix I: Sprint Policy on 10 and 15 Minute Rule; Appendix J: FCC TRS Mandatory Minimum Standards and Compliance Matrix.
  • Appendix K: FCC Captel Mandatory Minimum Standards and Compliance Matrix; Appendix L: Sprint's Report to the FCC on VRS and IP Waivers; Appendix M: Sprint Relay Fact Sheet.
  • Appendix M continued; Appendix N: Copy of TSP Press Release; Appendix O: TRS Information in Telephone Directories; Appendix P: Copy of Telephone Bill Inserts; Appendix Q: Copies of Relay Newsletters; Appendix R: List of Advisory Board; Appendix S: Copy of Relay Brochures or Other Advertisements.
  • Appendix S continued.
  • Appendix S continued; Appendix T: Copy of Legislation or Other Establishing TRS in the State.
  • Appendix T continued; Appendix U: Copies of Complaint Logs from 2002-2007.
  • Appendix U continued; Agreement for the Provision of Telephone Relay Service in Oklahoma.

    Programs.



    TRS Telephone Numbers
    (Service Provider: Sprint)
    Customer Service #: 1-800-676-3777(V/T)

    • 1-800-522-8506(V/T)
    • 1-800-722-0353(V/T)
    • 1-877-722-3515(STS)

    Contact for TRS Complaints:

    Bill Hollins, Public Utility Manager
    Consumer Services Division
    Oklahoma Corporation Commission
    PO Box 52000-2000, Oklahoma City, OK 73152-2000
    [300 Jim Thorpe Building, Oklahoma City, OK 73152]
    Tel 405-521-4018; TTY 405-521-3513; Fax 405-521-2087
    Utility Complaints Hotline: 800-522-8154


    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




    • last reviewed/updated on 6/30/09 
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