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Consumer & Governmental Affairs Bureau

Inside the Bureau

  • Cramming - Unauthorized Charges on Your Phone Bill
    Cramming Settlement for Consumers Announced Oct. 8, 2014: The FCC, along with the FTC and state attorneys general, announced a $105 million settlement with AT...
  • How to Protect Yourself Online
    The Internet and the information it connects to is a resource that many have come to depend upon. Facts that once might have taken several days to locate in a research library can...
  • Caller ID and Spoofing
    Caller Identification, or “Caller ID,” allows you to identify a caller before you answer your telephone. It is sometimes offered as an optional service by landline and wireless...
  • IP Transition
    The telephone network that we use today relies, in part, on the same system of copper wires that has served Americans for over a century. This copper-based telephone network, or...
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