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Agenda for December 4th, 2009 CAC Meeting

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Released: December 3, 2009


Federal Communications Commission

445 12th Street, S.W., Room TW-C305, Washington, DC

Friday, December 4, 2009

8:30 a.m. - 4:00 p.m.


Morning Session

8:30 - 9:00 a.m.
Continental Breakfast
9:00 - 9:10 a.m.
Welcome, Call to Order, and Introductions
Debra Berlyn, Chair, Consumer Advisory Committee
9:10 - 9:15 a.m.
Meeting Logistics
Scott Marshall, CAC Designated Federal Officer,
Consumer & Governmental Affairs Bureau (CGB)
9:15 - 9:45 a.m.
Remarks by Commissioners [Invited schedules permitting]
9:45 – 10:15 a.m.
CGB Update, Thomas Wyatt, Deputy Chief, Consumer and
Governmental Affairs Bureau
10:15 - 10:45 a.m.
Update on the National Broadband Plan
Erik Garr, General Manager, Omnibus Broadband Initiative
10:45 - 11:00 a.m.


11:00 – 12:15 p.m.
Consumer Complaint Resolution in the Broadband Age:
Best Practices and Challenges
Panel Moderator: John Breayault, Vice President, Public
Policy, Telecommunications & Fraud, National Consumers
Brenda Pennington, Asst. Counsel, Office of the People’s
Counsel (DC)

Mitsuko Herrera, Cable Communications Administrator,
Montgomery County MD Office of Cable and
Communication Services
Susan Mazrui, Director, Public Policy, AT&T
Philip D. Ziperman, Deputy Chief, Consumer Protection
Division, State of Maryland, Attorney General’s Office
12:15 – 1:00 p.m.

Lunch Available in Commission Meeting Room

Afternoon Session

1:00 – 1:45 p.m.
Website Redesign & FCC New Media Update
Gray Brooks, Haley Van Dyck, FCC New Media
1:45 - 3:15 p.m.
Recommendations & Progress Reports from Working
Recommendation: Captioned Telephony, Disability
Working Group, Lisa Hamlin
Progress Report: Truth in Billing Principles, Consumer
Protection Working Group, Brenda Pennington
Progress report: Digital Closed Captioning and Video
Description Working Group, Brian Markwalter, Vice
President, Technology and Standards, Consumer
Electronics Association
3:15 – 3:45 p.m.
Demonstration of Electronic Comment Filing System,
Version 2
Bill Cline, Manager Reference Information Center, FCC
3:45 - 4: p.m.

Comments from the Public; Wrap-up

4:00 p.m.

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