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Bill Shock and Cramming Workshop Agenda Released

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Released: April 12, 2013

NEWS
Federal Communications Commission

News Media Information 202 / 418-0500

445 12th Street, S.W.

Internet: http://www.fcc.gov

Washington, D. C. 20554

TTY: 1-888-835-5322

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).

FOR IMMEDIATE RELEASE:
NEWS MEDIA CONTACT:
April 12, 2013
Michael Snyder, 202-418-0997
E-mail: Michael.Snyder@fcc.gov

CONSUMER AND GOVERNMENTAL AFFAIRS BUREAU RELEASES AGENDA FOR

WORKSHOP ON BILL SHOCK AND CRAMMING

Washington, D.C. – The Federal Communications Commission’s Consumer and Governmental
Affairs Bureau will host a workshop on two important consumer issues -- bill shock and
cramming -- on Wednesday, April 17, 2013, from 9:00 a.m. to 12:15 p.m.
Bill shock is the sudden and unexpected appearance of overage charges on wireless bills.
Cramming is the practice of placing unauthorized, misleading or deceptive charges on telephone
bills. The workshop will educate consumers about how to protect themselves from both of these
problems, and include, for cramming, a policy discussion.
Panel discussions will include experts from industry, consumer organizations, and the states.
Topics will include usage alerts, specific consumer experiences, and, for cramming, differences
between the wireline and wireless consumer experience, and potential regulatory fixes. The
program will conclude with a discussion of industry measures to help consumers, and include an
opportunity for consumers to ask questions.

Workshop: Bill Shock and Cramming

Date: April 17, 2013

Time: 9:00 a.m. – 12:15 p.m.

Location: Commission Meeting Room, FCC Headquarters,

445 12th Street SW,
Washington, D.C. 20554.
The event is free and open to the public. The workshop will be streamed live at
www.fcc.gov/live, and viewers may submit questions by e-mail to livequestions@fcc.gov.

AGENDA
9:00 a.m.-9:05 a.m.—Welcoming Remarks

Kris Monteith

, Acting Chief, Consumer and Governmental Affairs Bureau, Federal
Communications Commission
9:05 a.m.-9:15 a.m.—Define Bill Shock and How It Occurs

Michael Carowitz

, Acting Deputy Chief, Consumer and Governmental Affairs Bureau, Federal
Communications Commission
9:15 a.m.-9-25 a.m.—Voluntary Industry Code

Michael Carowitz

, Acting Deputy Chief, Consumer and Governmental Affairs Bureau, Federal
Communications Commission

Chris Guttman-McCabe

, Vice President of Regulatory Affairs, CTIA: The Wireless
Association
9:25 a.m.-10:05 a.m.—Panel: Bill Shock—What Consumers Can Do To Protect Themselves,
Industry Efforts

 Moderator:

Michael Carowitz

, Acting Deputy Chief, Consumer and Governmental Affairs
Bureau, Federal Communications Commission
o Panelists:

Dave Charles

, Director of Legal Affairs, T-Mobile

Kimberly N. Darrin

, Director, Public Policy, AT&T Services, Inc.

Delara Derakhshani

, Policy Counsel, Consumers Union

Marti Doneghy

, Senior Legislative Representative, Financial Security and
Consumer Affairs Team, AARP

Jerry Karnick

, Staff Vice President/Deputy General Counsel, Verizon Wireless

Charles W. McKee

, Vice-President, Government Affairs, Federal & State
Regulatory, Sprint Nextel Corporation
10:05 a.m.-10:15 a.m.—Break
10:15 a.m.-10:25 a.m.—Define Cramming/Describe FCC Requirements

Mark Stone

, Deputy Chief, Consumer and Governmental Affairs Bureau, Federal
Communications Commission
10:25 a.m.-11:05 a.m.—Panel: How Cramming Occurs and What Consumers Can Do To Protect
Themselves, Industry Efforts

 Moderator:

Mark Stone

, Deputy Chief, Consumer and Governmental Affairs Bureau, Federal
Communications Commission
o Panelists:

Delara Derakhshani

, Policy Counsel, Consumers Union

Coralette Hannon

, Senior Legislative Representative, Government Relations
and Advocacy, AARP

Malini Mithal

, Assistant Director, Division of Financial Practices, Federal Trade
Commission (FTC), Bureau of Consumer Protection

Chris Paulen,

Vice President, Communications Lifecycle Management and
Telecom Expense Management, Dimension Data

Glenn Reynolds

, Vice President for Policy, US Telecom Association

11:05 a.m.-11:15 a.m.—Break
11:15 a.m.-12:05 p.m.—Panel: Wireless Cramming Issues and Cramming Further Notice of
Proposed Rulemaking

 Moderator:

Mark Stone

, Deputy Chief, Consumer and Governmental Affairs Bureau, Federal
Communications Commission
o Panelists

Jim Chilsen

, Director of Communications, Illinois Citizens Utility Board

Delara Derakhshani

, Policy Counsel, Consumers Union

Craig F. Graziano

, Chair, Consumer Protection Committee, National
Association of State Utility Consumer Advocates (NASUCA)

CTIA: The Wireless Association

Chris Guttman-McCabe,

Vice-President, Regulatory Affairs, CTIA

Anna Henningsgard

, Vice President of Operations, WMC Global

Greg Van Allen,

Vice President of Operations, Aegis Mobile

Kate Whelley McCabe

, Vermont Assistant Attorney General

Malini Mithal

, Assistant Director, Division of Financial Practices, FTC Bureau
of Consumer Protection
12:05 p.m.-12:15 p.m.—Closing Remarks

Kris Monteith

, Acting Chief, Consumer and Governmental Affairs Bureau, Federal
Communications Commission
-FCC-
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