Broadband Service Capability Survey
Princeton Survey Research Associates International
forFederal Communications Commission
Broadband Service Capability Survey
Final Topline
December 3, 2009
N= 5,005 respondents 18 and over nationwide
Dates of Interviewing: October 19-November 23, 2009
Interviewing conducted in English and Spanish
Margin or Error: plus or minus 1.6 percentage points
Job#: 29076
LANDLINE INTRO:
IF FIRST CALL OR NO PREVIOUSLY SELECTED RESPONDENT
the Federal Communications Commission. We’re conducting an important national opinion survey.
We are not selling anything. To make sure our survey includes many different kinds of families, I’m
going to start with a few questions about who lives in your household.
IF CALLBACK FOR PREVIOUSLY SELECTED RESPONDENT
the Federal Communications Commission. We’re conducting an important national opinion survey.
Could I please speak to the [INSERT AGE] year-old [INSERT GENDER man/woman] in the
household?
IF SELECTED RESPONDENT
and were unable to reach you.
GOTO MAIN INTERVIEW.
WHEN SELECTED RESPONDENT COMES TO PHONE
behalf of the Federal Communications Commission.. We’re conducting an important
national opinion survey. We are not selling anything. You have been selected to participate
in this important national survey. We had called before and were unable to reach you.
S1.
May I please speak to the person age 18 or older in the household who had the most recentbirthday?
S2.
I would like to call back at a later time to complete the interview. So that I can ask for thatperson when I call back, could you tell me his/her age?
S2b.
RECORD Sex of selected person. {If not obvious, Ask:
Princeton Survey Research Associates International
Page 2
R2. REPEAT INTRODUCTION
Hello, my name is _________________ and I'm calling for Princeton Survey Research on behalf of
the Federal Communications Commission. We’re conducting an important national opinion survey.
CELL PHONE INTRO:
Hello, I am ___ calling for Princeton Survey Research on behalf of the Federal Communications
Commission. We are conducting a national survey of cell phone users. I know I am calling you on a
cell phone. As a small token of our appreciation for your time, we will pay all eligible respondents $5
for participating in this survey.
This is not a sales call. (IF R SAYS DRIVING/UNABLE TO TAKE CALL: Thank you. We will
try you another time…)
VOICE MAIL MESSAGE (LEAVE ONLY ONCE -- THE FIRST TIME A CALL GOES TO
VOICEMAIL):
Communications Commission. We are conducting a short national survey of cell phone users. This
is NOT a sales call. We will try to reach you again.
CELL PHONE SCREENING INTERVIEW:
S3.
Are you under 18 years old, OR are you 18 or older?
READ TO ALL CELL PHONE SAMPLE:
INTRODUCTION TO MAIN INTERVIEW: We’re interested in learning more about people with
cell phones. If you are now driving a car or doing any activity requiring your full attention, I need to
call you back later. The first question is…
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 3
MAIN INTERVIEW:
Q1.
Some people say they feel overloaded with information these days, considering all the TV
news shows, magazines, newspapers, and the internet. Others say they like having so much
information to choose from. How about you… do you feel overloaded, or do you like having
so much information available?
22 Feel
overloaded
71 Like having so much information available
5 Don’t
know
3 Refused
Q2.
Overall, do you think that computers and technology give people MORE control over their
lives, LESS control over their lives, or don’t you think it makes any difference?
53 More
13 Less
27 No
difference
6 Don’t
know
1 Refused
Q3.
Do you use a computer at your workplace, at school, at home, or anywhere else on at least an
occasional basis?
81 Yes
19 No
* Don’t
know
* Refused
Q4.
As I read the following list of things some people have, please tell me if you happen to have
each one, or not. Do you have… [INSERT ITEMS IN ORDER]?
Yes No DK Ref.
a. Cable TV at home
65
35
*
*
b. Satellite TV at home
29
70
*
*
c. A desktop computer
66
34
*
*
d. A laptop computer (This includes a netbook.)
52
48
*
*
e. A landline phone at home
80
20
*
*
f. A cell phone… or a Blackberry or iPhone or other
86 14 * *
device that is also a cell phone
g. Internet access at home
75
25
*
*
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 4
Q4cd.1. How many working computers, both desktops and laptops, are there in your household?
Based on those who have a desktop or laptop computer (n=3,688)
* No working computers
39 1
30 2
30 3 or more
* Don’t
know
* Refused
Q5.
How comfortable would you say you are using a computer…very comfortable, somewhat
comfortable, somewhat uncomfortable or very uncomfortable?
Based on those who have or use a computer (n=4,024)
61 Very
comfortable
28 Somewhat
comfortable
6 Somewhat
UNcomfortable
4 Very
UNcomfortable
1 Don’t
know
1 Refused
Q6.
Have you ever used a computer or is that something that you have not ever done?
Based on those who do not have or use a computer (n=981)
35 Have used a computer
65 Have NOT ever used a computer
0 Don’t
know
0 Refused
Q7.
Even though you do not now use a computer, how comfortable would you say you would be
using a computer should you have the chance to use one…very comfortable, somewhat
comfortable, somewhat uncomfortable or very uncomfortable?
Based on those who do not currently have or use a computer but have used one in the past
(n=380)
22 Very
comfortable
32 Somewhat
comfortable
20 Somewhat
UNcomfortable
21 Very
UNcomfortable
2 Don’t
know
2 Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 5
Q8.
Do you ever access the internet … or send and receive e-mail?
78 Yes
22 No
* Don’t
know
* Refused
Q9.
Now please tell me if you access the internet at any of the following places? (First/Next) Do
you ever access the Internet…[INSERT IN ORDER]?
Based on internet users (n=3,555)
Don’t work/Go to
Yes
No
school or church
DK
Ref.
a. At home
92
8
0
*
*
b. At work
58
33
8
*
*
c. At a community center
14
86
*
*
*
d. At a public library
35
65
*
*
*
e. At church
5
94
1
*
*
f. At a friend or family member’s house
65
35
*
*
*
g. At school
29
63
8
*
*
Q10.
Just to confirm, you said you do NOT use the internet at home, is that correct?
Based on internet users who don’t access the internet at home (n=385)
95 Yes, NO internet access at home
4 Do Use internet at home
0 Don’t
know
1 Refused
Q11.1 At home, do you now connect to the internet through a slow-speed connection such as dial-up
or do you have a high-speed, broadband connection?
Based on those who have access to the internet at home (n=3,455)
8 Slow-speed
connection
87 High-speed broadband connection
1 Both/Neither
(VOL.)
1 Don’t have internet at home (VOL.)
3 Don’t
know
* Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 6
Q11.2 Just to confirm, you now use a dial-up connection to the internet at home, not a higher-speed
connection?
Based on those who use a slow-speed connection to access internet at home (n=476)
93 Yes,
dial-up
5 No
1 Don’t
know
0 Refused
Q11.3 At home, do you now use [INSERT ITEM in ORDER] to connect to the internet?
Based on those who use a broadband connection to access internet at home
(n=2,960)
Yes No DK Ref.
a. A DSL-enabled phone line
44
49
7
*
b. A cable modem
58
36
5
*
c. A satellite connection
10
87
3
*
d. A fixed wireless provider
29
62
9
*
e. A mobile broadband wireless connection for
44 51 4 *
your computer or cell phone
f. A fiber optic connection, such as FIOS
10
84
6
*
g. A T-1 connection
5
75
20
*
h. A dial-up telephone line
12
85
2
0
Adopter Summary. Broadband adoption group.
65 Adopters
33 Non-adopters
22 Non-internet
users
6 Dial-up
users
6 No access at home/Don’t use at home
1 Unclassified
Q12.
Do you use a service with your laptop computer that is called wireless broadband, allowing
you to access the internet virtually anywhere? This is usually a service that you have to pay a
monthly fee for, either by itself or as part of another communications bill. This is NOT what
is called Wi-Fi.
Based on those who have a laptop (n=2,268)
28 Yes, use wireless broadband
68 No, do not use wireless broadband
4 Don’t
know
* Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 7
HH1. How many adults, age 18 and over, currently live in your household INCLUDING
YOURSELF?
19 Only
respondent
57 2
adults
23 3 or more adults
* Don’t
know
* Refused
HH2. How many adults living in your household have a personal cell phone?
Based on multi-adult households (n=3,561)
6 No cell phones
13 1
57 2
24 3 or more cell phones
* Don’t
know
* Refused
Q13.
Including yourself, how many people in your household use the internet at home?
Based those who have access to the internet at home (n=3,455)
19 One
person
42 2
people
19 3
people
20 4 or more people
* Don’t
know
* Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 8
Q14.
Next… Please tell me if you EVER use the internet to do any of the following things. Do
you ever use the internet to…[INSERT; READ AND RANDOMIZE]?
Yes,
No,
do this
don’t do this
DK
Ref.
Items a-h based on Form A internet users (n=1,803)
a. Get local or community news online
76
24
*
0
b. Upload or share something you’ve created, like a
45 55 *
*
video to a video sharing site or a photo
c. Visit a local, state or federal government website
75
25
1
*
d. Download or stream MUSIC files onto your
47 53 *
*
computer so you can play them at any time you
want
e. Buy a product online, such as books, music, toys
78 22 0
*
or clothing
f. Use a social networking site
52
47
1
*
g. Submit a review about a product or service
52
48
*
*
h. Play games online
46
53
*
0
Items i-p based on Form B internet users (n=1,752)
i. Get international or national news online
73
27
*
*
j. Get information about or apply for a job
57
43
0
0
k. Post to your own blog or a group blog in which
23 77 1
*
you participate
l. Get advice or information from a government
50 49 *
*
agency about a health or safety issue
m. Download or stream VIDEO files onto your
38 62 *
*
computer so you can play them any time you want
n. Do any banking online
63
36
*
*
o. Take a class online for credit towards a degree of
22 78 0
*
some kind, like a high school or college diploma
or an advanced degree
p. Play complicated role playing games online
14
86
*
0
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 9
Q15.
About how many years have you been an Internet user?
Based on internet users (n=3,555)
3 Under
2
years
9 2-4
years
15 5-7
years
33 8-10
years
14 11-14
years
15 15-17
years
1 18-19
years
8 20 or more years
2 Don’t
know
* Refused
Q16.
About how many months is that?
Based on internet users who have been online under 2 years (n=92)
48 0-6
months
40 7-12
months
5 13-18
months
1 19-24
months
6 Don’t
know
0 Refused
Q17.
People have different reasons for starting to use the internet. We would like to know what
your reasons were. First, [INSERT IN ORDER]…was this a reason you started using the
internet? Next, what about [
INSERT]
? [IF NECESSARY: Was this a reason you startedusing the internet?]
Based on internet users who have been online under 2 years (n=92)
No,
Don’t
Yes,
not a
work/have
reason
reason
children
DK
Ref.
a. My job required online access
20
77
3
0
0
b. I needed it for school
27
73
*
*
0
c. My children needed it for school
35
56
7
1
0
d. My children wanted internet access
41
52
8
0
0
e. To gain access to music, movies and
46 53
0 1
0
other entertainment
f. An internet provider made a special offer
21 76
0 3
0
too good to pass up
g. To share my photos or videos with family
41 59
0 1
0
and friends
h. To email and stay in touch with family
61 37
0 1
0
and friends
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 10
Q18
You said the Internet provider made you a special offer too good to pass up. Can you tell me
what that offer was? [OPEN-END; RECORD VERBATIM RESPONSE]
Note: Too few respondents to report
Q19.
You mentioned several reasons for starting to use the internet. Which one was the MOST
IMPORTANT reason you started using the internet? [IF NECESSARY, READ
CATEGORIES]
Based on internet users who have been online under 2 years (n=92)
31 To email and stay in touch with family and friends
19 My children needed it for school
10 I needed it for school
9 To gain access to music, movies and other entertainment
7 My children wanted internet access
6 My job required online access
3 To share my photos or videos with family and friends
2 An internet provider made a special offer too good to pass up
9 None of these was a reason
0 Don’t work/Don’t have children (VOL.)
4 Don’t
know/Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 11
Q20.
Now I would like to ask about the bills for some of the services you said you have. (First,) do
you happen to know if you get a separate bill for your [INSERT IN ORDER] or does this
bill include other services?
Includes
Co. pays
Someone else
Get
other
for service
handles
separate
services
(vol.)
bill/DK (vol.) Ref.
Item a based on internet users who
have a cell phone (n=3,232)
a. Cell phone
80
14
2
4
1
Item b based on internet users who
have a landline telephone (n=3,079)
b. Landline telephone
36
59
1
4
1
Item c based on home internet users
who have at least one other service
(n=3,455)
c. Internet service
25
69
1
4
1
Item d based on home internet users
who have cable TV (n=2,283)
d. Cable TV
29
66
1
3
1
Item e based on home internet users
who have satellite TV (n=1,084)
e. Satellite TV
73
22
1
3
1
Item f based on home internet users
who have wireless broadband (n=626)
f. Wireless broadband
29
58
4
7
2
Q21a. Thinking about your cell phone service, about how much do you pay, on average, for cell
phone service each month, to the nearest dollar? [IF NECESSARY, READ: This includes
any long distance charges and texting charges on your bill.]
Q21b. Would you say your monthly cell phone bill averages…[READ]?
Based on those with only a cell phone bill (n=2,663)
7 $25
or
less
20 $26 to $50
18 $51 to $75
20 $76 to $100
30 More than $100
2 Nothing/Do
not
pay
* Get access through school or work
2 Don't
know
1 Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 12
Q22a. Thinking about your internet service at home, about how much do you pay, on average, for
internet service each month, to the nearest dollar?
Q22b. Would you say your monthly internet bill averages…[READ]?
Based on home internet users who have a separate bill for internet service (n=921)
27 $25
or
less
45 $26 to $50
14 $51 to $75
4 $76 to $100
3 More than $100
3 Nothing/Do
not
pay
* Paid by work or school
2 (DO NOT READ) Don’t know
2 (DO NOT READ) Refused
Q23a. Thinking about your wireless broadband service with your laptop, about how much do you
pay, on average, for wireless broadband each month, to the nearest dollar?
Q23b. Would you say your monthly wireless broadband bill averages…[READ]?
Based on home internet users who have a separate bill for wireless broadband at home
(n=165)
12 $25
or
less
44 $26 to $50
19 $51 to $75
3 $76 to $100
1 More than $100
8 Nothing/Do
not
pay
7 Paid by work or school
4 (DO NOT READ) Don’t know
1 (DO NOT READ) Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 13
Q24.
Now thinking about the bill that includes your INTERNET access at home… What else is
included on that bill? Does that bill include charges for [INSERT IN ORDER]?
[FOR SUBSEQUENT ITEMS:] What about charges for [INSERT NEXT ITEM]?
Based on home internet users whose internet is bundled with cell phone, landline phone, cable or
satellite TV (n=2,219)
Yes No
Co. pays bill DK Ref.
a. A cell phone
10
86
2
2
*
b. A landline telephone
63
34
*
2
1
c. Cable TV
60
39
0
1
*
d. Satellite TV
7
92
*
*
*
Q25a. About how much, on average, is your TOTAL monthly bill for the bundled service package
that includes your internet access?
Q25b. Would you say your monthly bill for ALL of these services averages…[READ]?
Based on home internet users whose bill for internet service is bundled with other services
(n=2,337)
1 $25
or
less
8 $26 to $50
15 $51 to $75
23 $76 to $100
14 $101 to $125
16 $126 to $150
13 $151 to $200
5 More than $200
2 Nothing/Do
not
pay
* Paid by work or school
2 (DO NOT READ) Don’t know
2 (DO NOT READ) Refused
Q26.
You mentioned that the cost for internet service at home is bundled into a bill with other
services… do you happen to know how much internet service ALONE costs each month?
Based on home internet users whose bill for internet service is bundled with other services
(n=2,337)
50 Yes
43 No
7 Don’t
know
* Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 14
Q27a. About how much do you pay, on average, for internet service ALONE each month, to the
nearest dollar?
Q27b. Would you say your monthly internet bill ALONE averages…[READ]?
Based on home internet users who know the cost of their internet service alone (n=1,180)
24 $25
or
less
65 $26 to $50
9 $51 to $75
1 $76 to $100
* More than $100
* Nothing/Do
not
pay
0 Get access through school or work
* Don't
know
1 Refused
Q28.
You mentioned that the cost for your cell phone is bundled into a bill with other services…
do you happen to know how much your cell phone ALONE costs each month?
Based on internet users whose bill for their cell phone is bundled with other services
(n=457)
60 Yes
33 No
6 Don’t
know
1 Refused
Q29a. Thinking about your cell phone service, about how much do you pay, on average, for cell
phone service each month, to the nearest dollar? [IF NECESSARY, READ: This includes
any long distance charges and texting charges on your bill.]
Q29b. Would you say your monthly cell phone bill ALONE averages…[READ]?
Based on home internet users who know the cost of their cell phone service alone
(n=272)
4 $25
or
less
24 $26 to $50
22 $51 to $75
16 $76 to $100
32 More than $100
0 Nothing/Do
not
pay
* Get access through school or work
0 Don't
know
1 Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 15
Q30.
Please tell me if you ever use your cell phone to do any of the following things. Do you ever
use it to [INSERT ITEM IN ORDER] or not?
INTERVIEW INSTRUCTION:
If R offers cell phone can not do this, punch as answercategory #3.
Based on those who have a cell phone (n=4,268)
Cell phone
Yes,
No,
can’t do
do this
do not
this (Vol.)
DK Ref.
a. Send or receive email
26
74
*
*
*
b. Send or receive text messages
66
34
*
*
*
c. Send or receive pictures
52
47
1
*
*
d. Send or receive Instant Messages
28
71
*
1
*
e. Access web pages on the internet
28
71
1
*
*
f. Get a map or directions to another location
27
72
1
*
*
g. Download or stream music or video
17
83
1
*
*
h. Download an application to your cell phone
20
79
1
*
*
Q31.
What kind of cell phone plan do you have? Is it [READ]
Based on those who have a cell phone (n=4,268)
17 A prepaid or pay-as-you-go plan [
PROMPT IF NEEDED
– a Go-phone or plan without a contract], OR
54 A family plan where your phone is part of a contract that covers your
family’s cell phones, OR
25 A separate contract covering only your cell phone
3 (DO NOT READ) Don’t know what kind of plan
* (DO NOT READ) Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 16
Q32.
Now, I have some questions about terms related to computers and the Internet. Not everyone
will have heard about these. (First/Next), how well would you say you understand
what…(INSERT; READ AND RANDOMIZE)?
READ FOR FIRST ITEM, THEN AS NECESSARY:
Would you say you understand thisterm very well, somewhat well, not too well, or not at all?
Based on internet users (n=3,555)
Not
Very Somewhat Not
too
at all DK Ref.
a. An internet browser cookie is
38
30
13
19
1
*
b. Spyware and malware are
37
33
11
17
1
*
c. An operating system is
39
29
12
18
1
*
d. Refresh or Reload are
57
22
6
13
1
*
e. A widget is
14
12
14
58
2
*
f. A JPEG file is
37
21
9
32
1
*
GOVERNMENT CONTACTS
Q33.
During the past 12 months, have you … (INSERT IN ORDER)?
Yes No DK Ref.
a. Gone to a local public library
47
53
*
0
b. Gone to a local place where you can use a computer for
22 78 * *
free, such as a community center or church
c. Gone to a government office or agency in person
37
62
*
*
Q34.
In the past 12 months, have you contacted your local, state or federal government by…
(INSERT IN ORDER)?
Yes No DK Ref.
a. Calling a government office or agency on the phone
36
64
*
*
b. Writing a letter to a government office or agency
15
85
*
*
c. Sending an email to a government office or agency
24
75
*
*
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 17
Q35.
If you ever need to contact the government about… (INSERT ITEM), would you prefer to
do it over the phone, by mail, by going to a government website, by e-mail, or some other
way? (Next…(INSERT. READ AND RANDOMIZE))
[READ AS NECESSARY: – would you prefer to contact the government about this over the
phone, by mail, by going to a government website, by e-mail, or some other way]?
(NOTE: IF R SAYS “I don’t use the internet/Don’t have Internet access,” ASK: Would you
prefer to do this over the phone, by mail or some other way?)
Gov’t
E-
In
Phone
website
person
Other
DK
Ref.
a. A personal tax issue
50
7
10
14
13
2
3
1
b. Getting a license or permit for your
13 11 22 8 41 1 3 1
car
c. Exploring government benefits for
29 6 38 9 12 1 4 1
yourself or someone else
d. The kinds of programs different
29 6 41 10 7 1 4 1
government agencies offer
e. Something happening in your
42 6 20 14 7 5 5 1
community
Q36.
Now thinking just about the federal government and federal agencies: how important do you
think it is for the federal government and federal agencies to make information and services
available on the internet: very important, somewhat important, not too important or not at all
important?
68 Very
important
21 Somewhat
Important
3 Not too important
6 Not at all important
2 Don’t
know
1 Refused
Q37.
How much, if at all, has the Internet improved the way you interact with the federal
government – a lot, some, only a little, or not at all?
Based on internet users (n=3,555)
26 A
lot
30 Some
20 Only a little
21 Not at all
1 Don’t use Internet to contact government (VOL.)
1 Don’t
know
* Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 18
NON-ADOPTERS: DIAL-UP INTERNET USERS
Now, I’d like you to think about internet access on a high speed or broadband
connection…Have you ever accessed the Internet using a broadband connection, from
somewhere other than home, such as at work, school, or a friend or family member’s house?
Based on dial-up home internet users or non-home internet users (n=961)
46 Yes
47 No
6 Don’t
know
1 Refused
Q39.
Would you LIKE to have a faster, “broadband” internet connection at home or isn't that
something you're interested in?
Based on those with dial-up home internet access or don’t know type of connection
(n=567)
41 Yes,
interested
52 No, not interested
7 Don’t
know
* Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 19
Q40.
What about in the NEXT 12 months…how likely do you think it is that you will get a
broadband connection at HOME…very likely, somewhat likely, not too likely or not likely at
all?
Based on dial-up internet users who are interested in getting broadband at home (n=255)
17 Very
likely
26 Somewhat
likely
23 Not too likely
30 Not likely at all
1 Will NOT do it/Will NOT happen (VOL.)
3 Don’t
know
0 Refused
Q41.
Now, I’d like to read you a list of reasons why some people have NOT yet switched to a
broadband internet connection. Please tell me if this is a reason for you, or not.
(First/Next)…(INSERT. READ AND RANDOMIZE).
[READ FOR FIRST ITEM, THEN AS NECESSARY: Is this a reason you have not yet
switched to a broadband internet connection?]
Based on those with dial-up home internet access or don’t know type of connection (n=567)
Yes,
No,
reason
not a reason
DK
Ref.
a. The monthly cost is too expensive
50
34
16
1
b. It’s not available where I live
29
52
18
*
c. I do not need the additional speed it would offer
31
59
9
1
d. I do not use the internet that much
44
49
6
1
e. I do not want to enter into a long-term service contract
44
45
11
*
f. The activation or installation fee to get service is too
44 40
16
1
much
g. I’m happy with my current service
49
42
8
1
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 20
Q42.
Of the reasons you listed, which would you say is the MOST IMPORTANT reason for you
not switching to broadband….(INSERT. READ ITEMS IN SAME ORDER)
Based on those with dial-up home internet access or don’t know type of connection
(n=567)
19 Monthly cost is too expensive
18 I do not use the internet that much
17 It’s not available where I live
16 I’m happy with my current service
6 I do not want to enter into a long-term service contract
5 The activation or installation fee to get service is too much
4 I do not need the additional speed it would offer
6 Combination
of
reasons
(SPECIFY) (VOL.)
1 Other
reason
(SPECIFY) (VOL.)
7 None of these
1 Don’t
know
0 Refused
Q43.
You said that the monthly cost was a reason why you have not yet switched to a broadband
connection. Can you tell me to the nearest dollar, how much would you be willing to spend
on a broadband connection per month?
Based on dial-up home internet users who say cost is a barrier to switching to broadband
(n=293)
34 $25
or
less
24 $26 to $50
4 More than $50
13 Nothing/Not willing to spend on BB
22 Don’t
know
3 Refused
Q44.
If a broadband connection were available where you live, would you subscribe to a
broadband internet service?
Based on dial-up home internet users who say lack of broadband availability is a barrier to
switching (n=191)
74 Yes
15 No
10 Don’t
know
1 Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 21
Q45. Does
ANYONE
in your household use the internet from home or send and receive emailfrom home?
Based on non-internet users or non-home internet users who live in multi-adult
households (n=1,007)
22 Yes
76 No
2 Don’t
know
* Refused
Q46.
And who is it in your household that uses the internet from home? (PRECODED OPEN-
END; ACCEPT UP TO FIVE RESPONSES) (
IF NECESSARY, PROMPT:
Anyoneelse?)
Based on those who live in an internet household (n=3,496)
90 You/Yourself
57 Spouse/Partner
32 Child/Children
8 Parent/Grandparent/Aunt/Uncle/Older Relative
6 Grandchild/Grandchildren/Other Younger Relative
5 Other member of household not related to Respondent
* Friends
1 Siblings
* Everyone
* Other
(SPECIFY)
* Don’t
know
* Refused
Q47.
How often, if at all, do you ask someone else in your household to do something on the
internet for you? (READ)
Based on non-internet users or non-home internet users who live in an internet household
(n=246)
16 At least once a week
20 At least once a month
24 A few times a year
7 Less
often
32 Never
* (DO NOT READ) Don’t know
* (DO NOT READ) Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 22
Q48.
Do you happen to know how they connect to the Internet – is it through a dial-up phone line
or some other way?
Based on non-internet users or non-home internet users who live in an internet household
(n=246)
21 Dial-up phone line
47 Some other way
32 Don’t
know
* Refused
Q49.
Do you happen to know if they connect to the Internet through a cable modem, a D-S-L line
or some other way?
Based on non-internet users or non-home internet users who live in an internet household
where a HH member uses a non-dial up internet connection(n=121)
50 Cable
modem
19 DSL
line
14 Some other way (SPECIFY)
16 Don’t
know
0 Refused
Q50.
Now, I’d like to read you a list of reasons why some people do not have the internet at home.
Please tell me if this is a reason for you, or not. (First/Next)…(INSERT; READ AND
RANDOMIZE). [READ AS NECESSARY: Is this a reason why you don’t have internet at
home?]
Based on non-internet users (n=1,450)
Yes,
No,
reason
not a reason
DK
Ref.
a. Monthly cost is too expensive
47
45
7
1
b. The activation and installation fee to get service is too
42 48 8
1
much
c. It’s not available where I live
13
81
5
1
d. There is nothing on the internet I want to see or use
35
60
4
2
e. I cannot afford a computer
40
58
1
1
f. The internet is just a waste of time
33
61
5
1
g. I am worried about all the bad things that can happen
45 51 3
1
if I use the internet
h. I am not comfortable using a computer
46
49
4
2
i. I can access the internet all I need to at work
14
82
2
2
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 23
Q51.
Of the reasons you listed, which would you say is the MOST IMPORTANT reason for you
not having access to the Internet at home….(INSERT; READ ITEM IN SAME ORDER IF
Q50ITEM=1)
Based on non-internet users (n=1,450)
16 I am not comfortable using a computer
14 I cannot afford a computer
12 I am worried about all the bad things that can happen if I use the internet
11 Monthly cost is too expensive
7 The internet is just a waste of time
7 There is nothing on the internet I want to see or use
5 The activation and installation fee to get service is too much
2 I can access the internet all I need to at work
1 It’s not available where I live
9 None of these
5 (DO NOT READ) Combination of reasons (SPECIFY)
5 (DO NOT READ) Other reason (
SPECIFY)
2 (DO NOT READ) Don’t know
1 (DO NOT READ) Refused
Q52.
You said that the monthly cost was a reason why you do not have an internet connection at
HOME. Can you tell me to the nearest dollar, how much would you be willing to spend on
an internet connection at HOME per month?
Based on those who say cost is a barrier to not getting internet access at home
(n=635)
24 $1 - $25
4 $1 - $9
10 $10
-
$19
10 $20
-
$25
13 $26
-
$50
3 $51
or
more
29 Nothing/Not willing to pay for internet at home
25 Don’t
know
6 Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 24
Q53.
Now, I’d like to read you a list of reasons why some people do not use the Internet at home.
Please tell me if this is a reason for you, or not. (First/Next)…(INSERT; READ AND
RANDOMIZE). [READ AS NECESSARY: Is this a reason why you do NOT use internet
at home?]
Based on internet users who don’t go online at home (n=399)
Yes,
No,
reason
not a reason
DK
Ref.
a. Monthly cost is too expensive
57
40
3
0
b. The activation and installation fee to get service is too
51 46 2
0
much
c. It’s not available where I live
15
83
2
0
d. There is nothing on the internet I want to see or use
14
85
1
0
e. I cannot afford a computer
32
67
*
0
f. The internet is just a waste of time
14
84
2
0
g. I am worried about all the bad things that can happen
31 69 0
*
if I use the internet
h. I am not comfortable using a computer
13
86
0
*
i. I can access the internet all I need to at work
34
65
*
*
Q54.
Of the reasons you listed, which would you say is the MOST IMPORTANT reason for you
not accessing the Internet at HOME….(INSERT; READ ITEMS IN SAME ORDER)
Based on internet users who don’t go online at home (n=399)
27 Monthly cost is too expensive
15 I cannot afford a computer
11 I can access the internet all I need to at work
9 I am worried about all the bad things that can happen if I use the internet
5 The activation and installation fee to get service is too much
5 It’s not available where I live
4 I am not comfortable using a computer
4 The internet is just a waste of time
2 There is nothing on the internet I want to see or use
7 None of these
6 (DO NOT READ) Combination of reasons (SPECIFY)
3 (DO NOT READ) Other reason (
SPECIFY)
1 (DO NOT READ) Don’t know
* (DO NOT READ) Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 25
Q55.
You said that the monthly cost was a reason why you do not access the internet at HOME.
Can you tell me to the nearest dollar, how much would you be willing to spend on an internet
connection at HOME per month?
Based on those who say cost is a barrier to not using internet at home
(n=223)
54 $1 - $25
7 $1 - $9
23 $10
-
$19
23 $20
-
$25
18 $26
-
$50
2 $51
or
more
10 Nothing/Not willing to pay for internet at home
15 Don’t
know
1 Refused
Q56.
Did you, yourself,
EVER
at some point use the Internet or email at HOME, but have sincestopped for some reason?
Based on all non-internet users (n=1,450)
17 Yes
82 No
1 Don’t
know
* Refused
Q57.
When you used the internet or email, did you use a broadband or high-speed connection at
HOME, or not?
Based on non-internet users who used to use the internet (n=262)
49 Yes, used broadband at home
31 No, did not use broadband at home
3 (VOL.) No internet connection at home
16 Don’t
know
1 Refused
Q58.
Would you like to start using the Internet and email (again), or isn't that something you're
interested in?
Based on all non-internet users (n=1,450)
20 Yes,
interested
77 No, not interested
2 Don’t
know
* Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 26
Q59.
Would you like to get an internet connection at home, or isn’t that something you’re
interested in?
Based on internet users who don’t go online at home (n=399)
46 Yes,
interested
48 No, not interested
5 (VOL.) Already have internet connection at home
0 Don’t
know
1 Refused
Q60.
What about in the NEXT 12 months? How likely do you think it is that you will get a
BROADBAND internet connection at home…very likely, somewhat likely, not too likely or
not likely at all?
Based on those interested in internet (n=417)
26 Very
likely
28 Somewhat
likely
19 Not too likely
22 Not likely at all
1 (VOL.) Will NOT do it/Will NOT happen
4 Don’t
know
1 Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 27
SATISFACTION WITH AND VALUE OF INTERNET
How satisfied are you overall with your current internet service at home…very satisfied,
somewhat satisfied, not too satisfied or not at all satisfied?
Based on those who use internet at home (n=3,455)
58 Very
satisfied
34 Somewhat
satisfied
4 Not too satisfied
2 Not at all satisfied
1 Don’t
know
* Refused
Q62.
Now thinking about the activities you do online, please tell me how important this activity is
to you… (First,) [INSERT ITEM; RANDOMIZE]? How about [INSERT ITEM]?
[READ FOR FIRST ITEM, THEN AS NECESSARY: How important is this activity to
you…very important, somewhat important, not too important or not important at all?]
Based on internet users (n=3,555)
Not
Very
Somewhat Not too
at all
DK
Ref.
a. Keeping up with the news in your
37 39 11 13 * *
community
b. Sharing content with others, such as
32 37 15 15 * *
photos, videos, or text
c. Shopping
online
20 38 19 22 * *
d. Communicating online with friends and
63 25 5 6
*
*
family, even if they are far away
e. Playing games online
8
18
22
51
*
*
f. Watching TV shows, movies and other
10 25 23 42 * *
video online
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 28
`.
Now, I’d like to read you a list of statements about the Internet. For each, please tell me if
you strongly agree, somewhat agree, somewhat DISagree, or strongly DISagree. (READ;
INSERT AND RANDOMIZE) [IF NECESSARY: - Do you strongly agree, somewhat
agree, somewhat DISagree, or strongly DISagree with this statement?]
Based on Total Sample (n=5005)
Strongly
Somewhat Somewhat
Strongly
Agree
Agree
Disagree
Disagree
DK
Ref.
a. The internet is too dangerous for
32 37 17 10
3
1
children
b. It is important for children to learn
67 24 4 4
1
1
how to use the Internet
c. The internet is a valuable source for
73 22 2 1
1
*
information and learning
d. There is too much pornography and
59 20 8 5
8
1
offensive material on the internet
e. People can be more productive using
49 38 6 3
4
1
the internet
f. It is too easy for my personal
45 37 10 3
4
*
information to be stolen online
Q64.
Now, I’d like to read you a list of activities available on the internet. As I read an item, please
tell me if you were to start accessing the Internet, do you think you would use the Internet
for…[INSERT; READ AND RANDOMIZE]? (Next,)…Would you use the internet
for…(INSERT; READ AND RANDOMIZE), or not?
Based on non-internet users (n=1,450)
Yes No DK Ref.
a. Keeping up with the news in your community
47
52
1
*
b. Sharing content with others, such as photos, videos, or text
36
61
2
1
c. Shopping online
28
70
1
*
d. Communicating with friends and family, even if they are
61 37 2 *
far away
e. Playing games online
31
68
2
*
f. Watching TV shows, movies and other video online
28
70
2
*
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 29
DEMOGRAPHICS
(READ)
SEX. Record respondent sex (
DO NOT READ)
48 Male52 Female
AGE. What is your age?
21 18-29
34 30-49
26 50-64
17 65
or
older
* Don’t
know
2 Refused
EMPL. Are you now employed full-time, part-time, retired, or are you not employed for pay?
45 Employed
full-time
13 Employed
part-time
19 Retired
17 Not employed for pay
2 (VOL.) Have own business/self-employed
3 (VOL.) Disabled
1 (VOL.) Student
1 (VOL.) Other
* (DO NOT READ) Refused
MAR. Are you currently married, living with a partner, divorced, separated, widowed, or have you
never been married?
55 Married
7 Living with a partner
9 Divorced
3 Separated
6 Widowed
17 Never
been
married
3 Single
(VOL.)
* Don’t
know
1 Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 30
CARE. Do you provide care to your parents or other relatives age 18 or older? This may include help
with personal needs or household chores. It might be managing a person’s finances, arranging
for outside services, or visiting regularly to see how they are doing. This person need not live
with you.
[IF R ASKS DOES GIVING MONEY COUNT?, ASK:] Aside from giving money, do you
provide any other type of unpaid care to help them take care of themselves, such as help with
personal needs, household chores, arranging for outside services, or other things?
IF
NOTHING OTHER THAN money, CODE NO.
63 No
* Don’t
know
* Refused
Dis001 Are you deaf or do you have serious difficulty hearing?
8 Yes
92 No
* Don’t
know
* Refused
Dis002 Are you blind or do you have serious difficulty seeing even when wearing glasses?
5 Yes
95 No
* Don’t
know
* Refused
Dis003 Because of a physical, mental, or emotional condition, do you have serious difficulty
concentrating, remembering, or making decisions?
8 Yes
91 No
* Don’t
know
* Refused
Dis004 Do you have serious difficulty walking or climbing stairs?
12 Yes
88 No
* Don’t
know
* Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 31
Dis005 Do you have difficulty dressing or bathing?
2 Yes
97 No
* Don’t
know
* Refused
Dis006 Because of a physical, mental, or emotional condition, do you have difficulty doing errands
alone such as visiting a doctor’s office or shopping?
6 Yes
94 No
* Don’t
know
* Refused
HH3
How many children, under age 18, currently live in your household?
61 0
children
15 1
14 2
9 3 or more
* Don’t
know
1 Refused
HH4. How many of these children have a personal cell phone?
Based on those who have children (n=1,504)
56 0
children
30 1
12 2
3 3 or more
* Don’t
know
* Refused
PAR1. Is this child…/ Are any of these children… (INSERT; READ IN ORDER)
Based on those who have children under 18 now living at home (n=1,504)
Yes No DK Ref.
a. Under age 5?
38
62
0
*
b. 5 to 12 years old?
52
48
*
*
c. 13 to 17 years old?
42
58
*
*
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 32
PAR2. Are you the parent or guardian of (this child / any of these children) under age 18 now living
in your household?
Based on those who have children under 18 now living at home (n=1,504)
85 Yes
15 No
0 Don’t
know
* Refused
PAR3. Do you have any children currently enrolled in school, or college?
36 Yes
63 No
* Don’t
know
* Refused
LANG. Is English your native language, or not?
93 Yes
7 No
0 Don’t
know
* Refused
EDUC. What is the last grade or class you completed in school? (DO NOT READ, BUT CAN
PROBE FOR CLARITY IF NEEDED).
4 None, or grades 1-89 High school incomplete (grades 9-11)
31 High school graduate (grade 12 or GED certificate)
3 Technical, trade or vocational school AFTER high school
24 Some college, no 4-year degree (includes associate degree)
16 College graduate (B.S., B.A., or other 4-year degree)
12 Post-graduate
training/professional school after college (toward a
Masters/Ph.D., Law or Medical school)
* (DO NOT READ) Don’t know/Refused
HISP. Are you, yourself, of Hispanic or Latino origin or descent, such as Mexican, Puerto Rican,
Cuban, or some other Latin American background?
13 Yes
87 No
* (DO NOT READ) Don’t know
* (DO NOT READ) Refused
PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Page 33
RACE1 Which of the following describes your race? You can select as many as apply.
[READ LIST. RECORD UP TO FOUR RESPONSES IN ORDER MENTIONED]
76 White
14 Black or African-American
2 Asian
3 American Indian or Alaska Native
1 Native Hawaiian or other Pacific Islander
4 (VOL.) Some other race
* (DO NOT READ) Don’t know
2 (DO NOT READ) Refused
INC.
Last year, that is in 2008, what was your total family income from all sources, before taxes?
Just stop me when I get to the right category… [READ 1-9]
8 Less than $10,000
9 $10,000 to under $20,000
9 $20,000 to under $30,000
9 $30,000 to under $40,000
9 $40,000 to under $50,000
14 $50,000 to under $75,000
10 $75,000 to under $100,000
8 $100,000 to under $150,000
5 $150,000
or
more
8 (DO NOT READ) Don’t know
11 (DO NOT READ) Refused
THANK RESPONDENT:
That concludes our interview. Have a nice day/evening.PRINCETON SURVEY RESEARCH ASSOCIATES INTERNATIONAL
Note: We are currently transitioning our documents into web compatible formats for easier reading. We have done our best to supply this content to you in a presentable form, but there may be some formatting issues while we improve the technology. The original version of the document is available as a PDF, Word Document, or as plain text.
