CGB Grants CSDVRS, LLC. Full Certification as a VRS Provider
Federal Communications Commission
News Media Information 202 / 418-0500445 12th St., S.W.
Washington, D.C. 20554
Released: November 20, 2012
THE CONSUMER AND GOVERNMENTAL AFFAIRS BUREAU GRANTS CSDVRS, LLC.
FULL CERTIFICATION AS A PROVIDER OF VIDEO RELAY SERVICE ELIGIBLE FOR
COMPENSATION FROM THE INTERSTATE TELECOMMUNICATIONS RELAY SERVICES(TRS) FUND
CG DOCKET NO. 10-51By the Chief, Consumer and Governmental Affairs Bureau:
The Consumer and Governmental Affairs Bureau (Bureau) hereby grants CSDVRS, LLC
(CSDVRS), an incumbent video relay service (VRS) provider, full certification for eligibility to receive
compensation from the Interstate Telecommunications Relay Services Fund (Fund)1 for the provision of
VRS.2 On September 21, 2007, the Commission granted CSDVRS certification for the provision of VRS,
for a five-year period expiring September 21, 2012.3 On June 15, 2012, CSDVRS filed an application for
Commission recertification for eligibility to receive compensation from the Fund.4 On September 18,
1 The Communications Act of 1934, as amended, defines telecommunications relay services (TRS) as:
. . . telephone transmission services that provide the ability for an individual who is deaf, hard of
hearing, deaf-blind, or who has a speech disability to engage in communication by wire or radio
with one or more individuals, in a manner that is functionally equivalent to the ability of a hearing
individual who does not have a speech disability to communicate using voice communication
services by wire or radio.
47 U.S.C. § 225(a)(3) (as amended by the Twenty-First Century Communications and Video Accessibility Act of
2010 (CVAA), Pub. L. No. 111-260, § 103(b), 124 Stat. 2751, 2755 (2010); Pub. L. No. 111-265 (technical
amendments to CVAA)). The Interstate TRS Fund compensates eligible providers of interstate TRS and Internet-
based TRS (iTRS) for their reasonable costs of providing these services. See 47 C.F.R. § 64.604(c)(5)(iii).
2 VRS is a form of Internet-based TRS (iTRS) that uses a broadband Internet connection between the VRS user and
the communications assistant (CA) to enable a person using American Sign Language to communicate over video
with another party through a CA. During a VRS call, the CA relays the communications between the two parties,
signing what the other party says to the deaf or hard of hearing user and responding in voice to the other party to the
3 See Notice of Certification of CSDVRS Telecommunications, Inc. as a Provider of Video Relay Service (VRS)
Eligible for Compensation from the Interstate Telecommunications Relay Service (TRS) Fund, CG Docket No. 03-
123, Public Notice, 22 FCC Rcd 17014 (2007).
4 CSDVRS, LLC, Internet-based TRS Certification Application for Renewal by CSDVRS, LLC, CG Docket Nos. 03-
123 & 10-51 (filed June 15, 2012, supplemented Aug. 27, 2012) (CSDVRS Recertification Application). See 47
C.F.R. § 64.606; Structure and Practices of the Video Relay Service Program, CG Docket No. 10-51, Second
Report and Order and Order, 26 FCC Rcd 10898 (2011) (iTRS Certification Order). In its application CSDVRS
refers to itself as ZVRS, its marketing brand name.
2012, the Bureau granted the CSDVRS Recertification Application on a conditional basis for a period of
sixty (60) days, which is set to expire on November 20, 2012.5 The conditional certification was granted
pending confirmation of CSDVRS’ compliance with all applicable rules and orders where grant of such
additional certification would be consistent with the objective of preventing waste, fraud, and abuse to the
In the iTRS Certification Order released on July 28, 2011, the Commission amended its
requirements and processes for certifying iTRS providers as eligible for compensation from the Fund, to
ensure that iTRS providers receiving certification are qualified to provide iTRS in compliance with the
Commission’s rules, and to eliminate waste, fraud, and abuse through improved oversight of such
providers.7 These rules require that all iTRS providers obtain certification from the Commission to be
eligible to receive compensation from the Fund.8 They further require that all VRS applicants for
certification lease, license or own, as well as operate, essential facilities associated with iTRS call centers
and employ their own CAs to staff those centers on the date of their application for certification.9 Each
iTRS applicant for certification is also required to submit specific types of documentary evidence that
demonstrate its compliance with Commission rules, including those adopted in the VRS Practices R&O.10
On October 17, 2011, the Commission released the iTRS Certification Clarification Order,11 clarifying
certain aspects of the certification requirements adopted in the iTRS Certification Order and modifying
section 64.606 of the Commission’s rules to lessen the burdens on applicants for certification associated
with the submission of certain documentation to the Commission.12
Based on our further review of the CSDVRS Recertification Application and our on-site
inspections of CSDVRS’ facilities and operations, we find that CSDVRS currently provides VRS in
compliance with the Commission’s rules and orders, and that CSDVRS is qualified to receive
5 Notice of Conditional Grant of Application of CSDVRS, LLC. for Recertification as a Provider of Video Relay
Service Eligible for Compensation from the Interstate Telecommunications Relay Service (TRS) Fund, CG Docket
No. 10-51, Public Notice, 27 FCC Rcd 11116 (2012) (CSDVRS Conditional Grant PN). While noting that it
previously granted conditional certification to a number of providers for an indefinite duration, the Bureau stated its
belief that a more incremental approach may be warranted in situations where the Bureau finds additional time is
necessary to assess an applicant’s compliance with the Commission’s rules.
6 CSDVRS Conditional Grant PN at 1-2; see also iTRS Certification Order, 26 FCC Rcd at 10914, ¶ 37; 47 C.F.R.
7 iTRS Certification Order, 26 FCC Rcd at 10899, ¶ 1. The measures adopted in the iTRS Certification Order were
part of the Commission’s ongoing and transitional efforts to reform the structure and practices of the VRS program,
and the certification processes by which the Commission grants conditional certification may be superseded or
modified by future Commission actions on VRS reform.
8 Id., ¶ 2.
10 See, e.g., 47 C.F.R. § 64.606(a); see also Structure and Practices of the Video Relay Service Program, Report and
Order and Further Notice of Proposed Rulemaking, 26 FCC Rcd 5545 (2011) (VRS Practices R&O).
11 Structure and Practices of the Video Relay Service Program, Sprint Nextel Corporation Expedited Petition for
Clarification, Sorenson Communications, Inc. Petition for Reconsideration of Two Aspects of the Certification
Order, AT&T Services, Inc. Petition for Reconsideration of AT&T, CG Docket No. 10-51, Memorandum Opinion
and Order, Order, and Further Notice of Proposed Rulemaking, 26 FCC Rcd 14895 (2011) (iTRS Certification
12 See id. at 14902-04, ¶¶ 16-20.
compensation from the Fund for the provision of VRS.13 We therefore certify CSDVRS as eligible for
compensation from the Fund for the provision of VRS. This certification shall remain in effect for a
period of five years from the release date of this Public Notice.14 We emphasize that despite the grant of
this full certification, CSDVRS must continue to operate in compliance with all relevant Commission
rules and orders.15 We reserve the right to conduct ongoing monitoring of CSDVRS’ operations to
ensure continuing compliance and to review any additional documentation necessary to ascertain the
veracity of the assertions made in the CSDVRS Recertification Application.16 We also reserve the right
to investigate CSDVRS’ compliance with our rules and orders and to take any enforcement action,
including suspension or revocation of this certification.17
Redacted copies of the CSDVRS Recertification Application and its supplement are available for
public inspection and copying during regular business hours at the FCC Reference Information Center,
Portals II, 445 12th Street, SW, Suite CY-A257, Washington, DC 20554, (202) 418-0270. The full text
of this Public Notice is similarly available for public inspection or copying. These documents may also
be purchased from the Commission’s duplicating contractor, Best Copy and Printing, Inc. (BCPI), Portals
II, 445 12th Street, SW, Room CY-B402, Washington, DC 20554. Customers may contact BCPI at its
web site: www.bcpiweb.com, or by calling 1-800-378-3160. Redacted copies of the CSDVRS
Recertification Application and its supplement may also be found by searching on the Commission’s
Electronic Comment Filing System (ECFS) at http://www.fcc.gov/cgb/ecfs (insert CG Docket No. 10-51
into the Proceeding block).
To request materials in accessible formats for people with disabilities (Braille, large print,
electronic files, audio format), send an e-mail to firstname.lastname@example.org or call the Consumer and Governmental
Affairs Bureau at (202) 418-0530 (voice), (202) 418-0432 (TTY). This Public Notice can also be
downloaded in Word or Portable Document Format (PDF) at: http://www.fcc.gov/cgb/dro.
For further information, please contact Gregory Hlibok, Consumer and Governmental Affairs
Bureau, Disability Rights Office, at (202) 559-5158 (voice/videophone), (202) 418-0431 (TTY), or e-mail
- FCC -
13 See CSDVRS Conditional Grant PN, 27 FCC Rcd at 11118; iTRS Certification Order, 26 FCC Rcd at 10914, ¶ 37;
47 C.F.R. §§ 64.606(b)(2), (c)(2).
14 See id., § 64.606(c)(2).
15 CSDVRS Conditional Grant PN, 27 FCC Rcd at 11118.
16 iTRS Certification Order, 26 FCC Rcd at 10900, ¶ 2.
17 See 47 C.F.R. § 64.606(e)(2).
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