FCC Adopts Rules to Help Consumers Identify and Prevent Cramming
Federal Communications Commission
News Media Information 202 / 418-0500445 12th Street, S.W.
Washington, D. C. 20554
This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
FOR IMMEDIATE RELEASE:
NEWS MEDIA CONTACT:April 27, 2012
Janice Wise, 202-418-8165
FCC ADOPTS RULES TO HELP CONSUMERS IDENTIFY AND PREVENT
UNAUTHORIZED MYSTERY FEES, KNOWN AS "CRAMMING," ON PHONE BILLSWashington, D.C. – The Federal Communications Commission (FCC) today took steps to protect
Americans from difficult-to-detect fraudulent charges on their landline phone bills. The new rules
combat “cramming,” the illegal placement of unauthorized charges on a consumer’s monthly phone bill.
The Commission also asked for comment on additional ways consumers can protect themselves against
this troubling activity.
Specifically, the new rules:
Require telephone companies to notify subscribers at the point of sale, on each bill, and on their
websites of the option to block third-party charges from their landline telephone bills, if the
carrier offers that option;
Strengthen the Commission’s requirement that third-party charges be separated from the landline
telephone company’s charges on phone bills; and
Ask whether the Commission should adopt additional protections, such as requiring landline
telephone companies to get consumer consent before placing those charges on their telephone
bills if the company already offers to block those charges.
Most consumers don’t know when there are crammed charges on their bills. Crammers often avoid
detection by charging a small amount to each consumer — as little as $1.99 per month — or describing
charges in a manner that make them appear to be for services from the phone company, such as voicemail
or web services. Unauthorized charges often go undetected for months or even years. A recent expert
survey showed that only five percent of consumers who were impacted by a particular cramming
company were aware of the monthly charges. The same survey and state data estimates that 15 to 20
million American households a year potentially have these mystery fees on their monthly landline phone
The Report and Order is part of the FCC’s Consumer Empowerment Agenda, which focuses on
harnessing technology and information to help consumers make informed decisions in the
communications marketplace. Consumers can play a critical role in fighting cramming by regularly
checking their telephone bills for unauthorized charges, disputing unauthorized charges with their
telephone company, reporting instances of cramming to the FCC, and using the blocking service offered
by their telephone company. Consumers also can urge their telephone companies to provide blocking if it
is not already available.
The new rules do not apply to providers of Commercial Mobile Radio Service, such as wireless telephone
companies, or providers of Voice over Internet Protocol service, but the Commission will monitor
complaints from consumers of these services.
Action by the Commission April 27, 2012 by Report and Order and Further Notice of Proposed
Rulemaking (FCC 12-42). Chairman Genachowski, Commissioners McDowell and Clyburn. Separate
Statements issued by Chairman Genachowski, Commissioners McDowell and Clyburn.
CGB Contacts: Melissa Conway (202 418-2887; Melissa.Conway@fcc.gov); or Lynn Ratnavale (202
FCC CONSUMER TIP SHEET:http://fcc.us/crammingfacts
ONE-PAGE BACKGROUND SHEET:http://fcc.us/cramming1pgr
For news and information about the FCC, please visit: www.fcc.gov
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