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FCC ANNOUNCES $12 MILLION CALL CENTER CONTRACT TO ASSIST DTV CALL CENTER CAPABILITY

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Released: December 31, 1969

NEWS
Federal Communications Commission

News Media Information 202 / 418-0500

445 12th Street, S.W.

Internet: http://www.fcc.gov

Washington, D. C. 20554

TTY: 1-888-835-5322

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).

FOR IMMEDIATE RELEASE:

NEWS MEDIA CONTACT:

January 16, 2009
Mary Diamond (202) 418-2388
Email: mary.diamond@fcc.gov

FCC Announces $12 Million Call Center Contract to Assist DTV Call Center

Capability

Washington, DC The Federal Communications Commission (FCC) today announced it has
selected IBM to provide unprecedented call center support to assist viewers with the digital
television transition set to occur on February 17, 2009. Today's award is worth up to $12 million
and will allow the Commission to handle up to two million agent-assisted calls during the week
of the DTV transition, including up to 400,000 agent-assisted calls the day after the transition.
Last September, as part of the Continuing Resolution for Fiscal Year 2009, Congress
appropriated $20 million to the FCC to help fund its digital television outreach efforts. On
December 24, 2008, the FCC initiated a broad public request for proposals to provide call center
support for the DTV transition. Today's announcement is the culmination of that full and open
procurement process.
-FCC-
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on the Commission's web site www.fcc.gov.

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