FCC Proposes $1.48 Million Forfeiture Against Silv Communication, Inc. for "Slamming" Violations
Federal Communications Commission
News Media Information 202 / 418-0500445 12th Street, S.W.
Washington, D. C. 20554
This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).
FOR IMMEDIATE RELEASE:
NEWS MEDIA CONTACT:
May 12, 2010
David Fiske: (202) 418-0513
FCC PROPOSES $1.48 MILLION FORFEITURE AGAINST
SILV COMMUNICATION FOR "SLAMMING" VIOLATIONSToday, in response to an Enforcement Bureau investigation, the FCC proposed a forfeiture of
$1.48 million against Silv Communication for "slamming" violations -- changing consumers'
telecom carriers without proper authorization.
The Enforcement Bureau launched an investigation of the company based on information
received from a whistleblower. In today's order, the Commission finds that Silv committed 25
slamming violations, and concludes that the volume of complaints against Silv reflects a
systemic problem meriting a substantial penalty.
The Commission found that many of the violations were particularly egregious because they
involved intentional and misleading marketing practices. In particular, the Enforcement
Bureau's investigation determined that Silv failed to take timely action when it learned that its
telemarketer was misrepresenting its identity to consumers in a dozen cases stating that it was
calling on behalf of their current carrier to offer lower rates or simply to verify account
information. In those instances involving deceptive practices, the Commission doubled the usual
forfeiture for slamming from $40,000 to $80,000.
A detailed fact sheet on slamming, which includes information on how to file a complaint, is
available on the Commission's website at http://www.fcc.gov/cgb/consumerfacts/slamming.html.
The full text of the Notice of Apparently Liability for Forfeiture is available on the FCC's
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