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FY 2013 FCC Annual Performance Plan

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Released: March 4, 2014

FEDERAL COMMUNICATIONS COMMISSION

Fiscal Year 2013

Annual Performance Report

(October 1, 2012 – September 30, 2013)

Table of Contents

Section Title


Page


Message from the Chairman
ii
Strategic Goal 1: Connect America
1
Strategic Goal 2: Maximize Benefits of Spectrum
3

Strategic Goal 3: Protect and Empower Consumers
5

Strategic Goal 4: Promote Innovation, Investment, and
America’s Global Competitiveness
9
Strategic Goal 5: Promote Competition
11
Strategic Goal 6: Public Safety and Homeland Security
13
Strategic Goal 7: Advance Key National Purposes
15
Strategic Goal 8: Operational Excellence
17

ANNUAL PERFORMANCE REPORT – FISCAL YEAR 2013

i

Message from the Chairman

I am pleased to present the Federal Communications Commission’s (FCC or Commission) Fiscal
Year (FY) 2013 Annual Performance Report. This report bolsters the FCC’s accountability by
making key performance information publicly available. The report summarizes the FCC’s FY
2013 progress in fulfilling its strategic goals and meeting its performance commitments in the
Commission’s FY 2013 Annual Performance Plan. The FCC’s FY 2013 Annual Performance
Plan was issued as part of the FCC’s FY 2013 budget submission to Congress.
High-speed broadband networks have revolutionized our access to the world around us. The
virtually limitless sources of information, education, and entertainment these broadband networks
carry can erase the disadvantages of geographic isolation and economic and educational
disparities. In combination with the broadcast, cable and DBS video services that have for
decades and continue today to contribute so much to our society, they will have incalculable
influence on the future of America.
The connective technology of broadband networks defines the 21st century, and it is the job of the
FCC to ensure that it will overcome current challenges in the provision of education, health care,
and safety of life and property. That is why I believe that the 21st century economy begins here.
And that is why it is vitally important for us to clearly state our goals and objectives to ensure that
we consistently and energetically pursue them, and to report to the American people on our
progress in meeting those goals and objectives.
The FCC makes a more concise description of the Commission’s performance and financial data
for FY 2013 available in the FY 2013 Summary of Performance and Financial Information,
located at http://www.fcc.gov/encyclopedia/fcc-strategic-plan. At this link, the FCC has also
posted its FY 2013 Agency Financial Report, which provides a comprehensive look at the FCC’s
financial operations for the past fiscal year.
Tom Wheeler
Chairman
Federal Communications Commission

ANNUAL PERFORMANCE REPORT – FISCAL YEAR 2013

ii

CONNECT AMERICA


Strategic Goal:

Maximize Americans’ access to – and the adoption of—affordable fixed and mobile
broadband where they live, work, and travel.

FY 2013 PERFORMANCE GOALS


·
Maximize broadband adoption by promoting affordability and removing other barriers to
adoption by all Americans, including those with low incomes and disabilities.
·
Maximize availability of fixed and mobile broadband to all Americans and community
anchor institutions, including in rural and insular areas and Tribal lands, while ensuring
that universal service programs are efficient, effective, and impose no greater burden on
consumers and businesses than necessary.
·
Enable the private sector to accelerate the deployment and expansion of broadband
networks by minimizing regulatory and other barriers to broadband build out.
·
Measure and monitor the country’s progress on broadband.

FY 2013 PERFORMANCE HIGHLIGHTS


·
Robust, affordable broadband has become essential to access jobs, education, and
economic opportunity. Over 80 percent of Fortune 500 companies today require online
job applications. Students with broadband at home have a seven percent higher
graduation rate. However, low-income households adopt broadband at much lower rates
than the average household: Fewer than 36 percent of families with incomes less than
$25,000 subscribe to broadband at home, compared to nearly 92 percent of families with
incomes over $75,000, according to the U.S. Census Bureau.
·
The FCC announced that savings from its comprehensive reform of its Lifeline program
reached nearly $214 million in 2012, surpassing the $200 million target the FCC set
when it comprehensively reformed the program. The FCC also announced the selection
of 14 pilot projects in 21 states and Puerto Rico that will field test approaches to using
Lifeline to increase broadband adoption among low-income Americans, providing
broadband for nearly 75,000 low-income consumers who lack service.
·
Up to 600,000 homes and small businesses that lack broadband will get access as a result
of additional support from the FCC’s Connect America Fund. The Commission created
the Connect America Fund to unleash the benefits of 21st century broadband
communications in communities where there are insufficient market incentives to expand
broadband service absent a joint public-private effort. Key reforms allowed Connect
America to expand support to both broadband and voice without increasing universal
service fees on consumers and businesses. Providers in 44 states and Puerto Rico
requested over $385 million from the Fund, which will be matched with hundreds of
millions of their own dollars in many areas, to quickly expand broadband infrastructure to

ANNUAL PERFORMANCE REPORT – FISCAL YEAR 2013

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rural communities in every region of the nation. Deployment must be completed within
three years.
·
The Commission kicked-off a government-wide effort to increase speeds and alleviate
Wi-Fi congestion at major hubs, such as airports, convention centers and large conference
gatherings. In addition, this would also increase speed and capacity for Wi-Fi in the
home where multiple users and devices are often on the network at the same time. This
will increase and free up the unlicensed spectrum available for ultra-high-speed, high-
capacity Wi-Fi - known as “Gigabit Wi-Fi” - by up to 35 percent. This effort will enable
higher data speeds and greater capacity, most notably improving HD video distribution
capability.
·
At the U.S. Conference of Mayors Winter Meeting, former FCC Chairman Julius
Genachowski called for at least one gigabit community in each of the 50 states by 2015.
Gigabit communities spur innovators to create new businesses and industries, spark
connectivity among citizens and services, and incentivize investment in high-tech
industries. Today, approximately 42 communities in 14 states are served by ultra-high-
speed fiber Internet providers, according to the Fiber to the Home Council.
·
The FCC released the results of its ongoing, nationwide performance study of residential
broadband service in its third “Measuring Broadband America” report. This year’s report
revealed that most broadband providers continue to improve service performance by
delivering actual speeds that meet, or exceed, advertised speeds and that consumers are
subscribing to faster speed tiers and receiving faster speeds than ever before. FCC
analysis indicates that the improvements of Internet Service Providers in meeting their
advertised speeds were largely driven by improvements in network performance, and not
downward adjustments to the speed tiers offered. Nearly half of consumers who
subscribed to speeds of less than 1 Mbps six months ago have adopted higher speeds, and
nearly a quarter of the users who subscribed to speeds between 1 Mbps and 3 Mbps have
upgraded to faster speed tiers.
·
As the nation’s demand for wireless broadband service continues to grow at a rapid pace,
the FCC continues its work to remove barriers to the deployment of infrastructure that
supports such service. The Commission adopted a Notice of Proposed Rulemaking
(NPRM) initiating a review of its wireless infrastructure policies. The NPRM builds
upon the Broadband Acceleration Initiative, including a 2011 Notice of Inquiry seeking
comment on measures needed to reduce obstacles to obtaining access to rights-of-way
and locations for wireless facilities. The NPRM sought comment on (1) streamlining the
environmental and historic preservation review processes for newer technologies; (2)
removing barriers to the deployment of temporary towers that are used in cases of
emergencies or to add capacity during short term events; and (3) clarification of issues
addressed in the Commission’s “shot clock” order which set time periods for state and
local governments to complete review of wireless siting applications. Increasing
certainty in the FCC’s processes and removing barriers to infrastructure deployment will
spur public and private investment, while expanding wireless coverage and capacity
throughout the nation.

ANNUAL PERFORMANCE REPORT – FISCAL YEAR 2013

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MAXIMIZE BENEFITS OF SPECTRUM


Strategic Goal:

Maximize the overall benefits of spectrum for the United States.

FY 2013 PERFORMANCE GOALS


·
Develop and implement flexible, market-oriented spectrum allocation and assignment
policies that promote innovation, investment, jobs and consumer benefits, including by
ensuring meaningful availability of unlicensed spectrum.
·
Develop and implement policies that support highly efficient use of spectrum.
·
Serve as a resource domestically and internationally on issues involving use and
management of our spectrum resources.

FY 2013 PERFORMANCE HIGHLIGHTS


·
The Commission took actions significantly advancing the President’s goal of freeing up
500 MHz of spectrum for broadband by 2020. They approved freeing up 40 MHz of
underutilized satellite spectrum for land-based mobile broadband, including 4G LTE.
This was accomplished by removing regulatory barriers that limited this spectrum to
satellite use. The Commission also unanimously approved a proposal setting the stage
for an auction of H Block spectrum (1915-1920 MHz and 1995-2000 MHz). Proceeds
from this auction will help fund a nationwide Public Safety Network for first responders
and reduce the deficit. Carefully balanced technical requirements will unlock tremendous
value in both of these frequency bands, which Congress directed the FCC to auction.
·
The FCC adopted revised rules to enable Wireless Communications Service (WCS)
licensees to use a total of 30 megahertz of underutilized spectrum in the 2.3 GHz band
for wireless broadband services, while protecting the adjacent Satellite Digital Audio
Radio Service (SDARS) operator, Sirius XM Radio, against harmful interference. The
revised rules are consistent with a compromise proposal between AT&T Inc. and Sirius
XM designed to facilitate the efficient deployment and coexistence of the WCS and
SDARS.
· The Commission proposed to make available 100 megahertz of shared spectrum in the
3.5 GHz Band using small cell and database technologies. The NPRM broadly reflects
the innovative thinking of the President’s Council of Advisors on Science and
Technology, which issued a report recommending spectrum sharing and small cell use in
the 3.5 GHz Band. It also builds upon the FCC’s previous work to free up spectrum by
promoting spectrum sharing and enabling innovative licensing techniques. The proposal
lays the groundwork for the widespread deployment of small cell technologies and would
spur significant innovation in wireless technologies and applications while protecting
incumbent users in the band.

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·
America’s first Mobility Fund auction was held during the past year. This market-based
policy innovation was part of the Commission’s once-in-a-generation reform of the
Universal Service Program last year, which allocated $300 million in savings from
cutting waste and inefficiency to a new Mobility Fund aimed at closing gaps in mobile
coverage across the country. As a result of the auction, new mobile infrastructure
deployment will begin in 31 states with areas that currently lack access to 3G or 4G
mobile service. In total, up to 83,000 U.S. road miles on which millions of Americans
live, work, or travel will gain access to advanced mobile networks that significantly
enhance opportunities for jobs, education, healthcare and public safety. As part of the
auction rules, winning companies must make their networks available to other providers
for roaming so that as many consumers as possible can benefit from the new networks.
·
The FCC moved to significantly modify the Commission’s Part 15 rules governing
unlicensed communication equipment in the 57-64 GHz band. The new rules will
enhance the use of unlicensed spectrum as a relatively low-cost, high-capacity
short-range backhaul alternative to connect wireless broadband networks and for other
wireless applications. Unlicensed spectrum technologies have the potential to encourage
competition in the broadband market, promote efficient delivery of broadband services in
residences and businesses, and improve user experience with consumer devices needing
short-range, high data rate communications.
·
The FCC took the first steps to unleash significant additional spectrum to accelerate the
growth and expansion of new Wi-Fi technology that can offer faster speeds, increase
overall capacity, and reduce congestion. They proposed to make up to 195 megahertz of
additional spectrum in the 5 GHz band available to unlicensed wireless devices. The
Commission also made significant changes to its Part 5 Experimental Radio Service by
creating a more flexible framework to support the rapid pace of technological innovation.
These changes add three new types of experimental licenses and revise and streamline
existing rules and procedures for experimenting, testing, and marketing radio frequency
devices, while protecting incumbent licensees from interference.
·
The FCC and the U.S. Department of State have been engaged in on-going discussions
with their counterparts in Canada and Mexico concerning the Commission’s planned
Broadcast Television Incentive Auction. The U.S. and its neighboring countries have
established government-to-government working arrangements that have been operating to
help ensure optimal outcomes for all three countries.
·
The FCC and Industry Canada have agreed on three interim spectrum sharing
arrangements covering a range of wireless communications operations along the U.S.-Canada
border. The arrangements, which govern various spectrum bands, will enable greater wireless
broadband deployment, improved general aviation air-to-ground communications services, and
more efficient use of spectrum for specialized mobile radio services.

ANNUAL PERFORMANCE REPORT – FISCAL YEAR 2013

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PROTECT AND EMPOWER CONSUMERS


Strategic Goal:

Empower consumers by ensuring that they have the tools and information they need to
make informed choices; protect consumers from harm in the communications market.

FY 2013 PERFORMANCE GOALS


·
Promote transparency and disclosure.
·
Act swiftly and consistently in the use of enforcement authority to protect consumers.
·
Develop and maintain policies that encourage variety in media programming sources
and services for consumers.

FY 2013 PERFORMANCE HIGHLIGHTS


·
The Commission announced that participating U.S. wireless companies met or beat the
deadline to provide wireless customers with free, automatic alerts when they approach or
exceed plan limits for data, voice, and text, as well as alerts for international charges.
This marks significant progress in the Commission’s effort to eliminate ‘bill shock.’ Bill
shock occurs when wireless customers experience a sudden, unexpected increase in their
monthly bill as a result of unknowingly exceeding plan limits or incurring significant
international charges.
·
In December 2012, the FCC and its public and private sector partners released a new
online tool, the “Smartphone Security Checker,” to help consumers protect their mobile
devices. The “Smartphone Security Checker” is a free, easy-to-use online tool that creates
a 10-step action plan to help consumers protect their mobile devices from smartphone-
related cybersecurity threats. Almost half of Americans now own a smartphone and close
to 20% have been the victim of mobile cybercrime. The FCC worked with smartphone
security experts from the U.S. Department of Homeland Security, the Federal Trade
Commission, the National Cyber Security Alliance, CTIA-The Wireless Association,
Lookout, and other public and private sector partners on these mobile security best
practices.
·
The Commission took action to protect the privacy of consumers of wireless services by
clarifying its customer proprietary network information (CPNI) policies in response to
changes in technology and market practices in recent years. Specifically, the
Commission made clear that when mobile carriers use their control of customers’ devices
to collect information about customers’ use of the network, including using preinstalled
apps, and the carrier or its designee has access to or control over that information, carriers
are required to protect that information in the same way they are required to protect CPNI
on the network. This sensitive information can include phone numbers that a customer
has called and received calls from, the durations of calls, and the phone’s location at the
beginning and end of each call.

ANNUAL PERFORMANCE REPORT – FISCAL YEAR 2013

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·
The FCC raised the standards for providers of Speech-to-Speech (STS) Relay Service in
order to improve the experience for persons with a speech disability who need the service
in order to make telephone calls using their own voice or an assistive voice device.
Speech-to-speech uses specially trained operators, known as Communications Assistants
(CAs), to relay conversations back and forth between the individual with the speech
disability and the other party to the call. CAs are trained to understand a variety of speech
disorders, which enables them to repeat what the caller says in a manner that makes the
caller’s words clear and understandable to the called party.
·
The FCC took long-overdue steps to ensure that the rates for interstate long-distance calls
made by prison inmates are just, reasonable and fair. The Commission’s reforms adopt a
simple and balanced approach that protects security and public safety needs, and ensures
providers receive fair compensation while providing reasonable rates to consumers. The
reforms require that all interstate inmate calling rates be based on the cost of providing
the inmate calling service, provide immediate relief for existing exorbitant rates, clarify
that inmates or their loved ones who use Telecommunications Relay Services because of
hearing and speech disabilities may not be charged higher rates, and require mandatory
data collection, annual certification, and enforcement provisions to ensure compliance.
·
The FCC unanimously adopted comprehensive reforms to further protect and strengthen
the Video Relay Service (VRS) program that enables people with disabilities to do what
most Americans take for granted: make a simple phone call. The VRS program permits
people with hearing disabilities to use American Sign Language to communicate with
other individuals over a broadband connection. The program is financed through the
FCC’s Telecommunications Relay Services (TRS) Fund. Building on a foundation of
ongoing reforms and program improvements, the Order initiates fundamental
restructuring of the program to support innovation and competition, drive down ratepayer
and provider costs, eliminate incentives for waste that have burdened the TRS Fund in
the past, and further protect consumers.
·
The FCC’s Enforcement Bureau took action against individuals for advertising and
selling signal jamming devices on craigslist.org. These actions resulted from aggressive
undercover operations. Signal jamming devices, or “jammers,” are radio frequency
transmitters that intentionally block, jam, or interfere with authorized communications
such as cell phone calls, text messages, GPS systems, and Wi-Fi networks. Jammers are
indiscriminate. They can block critical public safety and other emergency
communications along with the targeted transmissions. As a result, it is a violation of
federal law to market, sell, or use a jammer in the United States.
·
The FCC proposed a $5,000,000 forfeiture against NobelTel, LLC for deceptively
marketing prepaid calling cards to consumers. Such cards are commonly sold in
convenience stores and gas stations across the country. With this enforcement action, the
FCC has now proposed forfeitures totaling $30 million against six carriers to combat the
deceptive marketing of prepaid calling cards. In each of the six enforcement actions, the
FCC found that carriers targeted immigrant populations and claimed that buyers could
make hundreds or thousands of minutes of telephone calls to their native countries for
just several dollars. However, buyers could make calls for only a fraction of those
minutes due to the carriers’ assessment of various fees that were not clearly and
conspicuously disclosed.

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·
As a result of an FCC Enforcement Bureau investigation, AT&T agreed to pay $700,000
as part of a consent decree to resolve complaints that the company switched certain
consumers to its mandatory monthly wireless data plans even though it had promised
they could retain their existing pay-as-you-go data plans. AT&T agreed to refund excess
charges paid by individual customers, which could be as much as $25 to $30 a month
depending on data use. Consumer complaints prompted the FCC to launch this
investigation last year.
·
A provider of Video Relay Services (VRS), which are used by people with hearing and
speech disabilities to place telephone calls, has agreed to pay nearly $1.4 million to settle
two federal investigations. The settlement resolves allegations of improper payments
from the federal fund that supports VRS. The investigations by the FCC examined
whether the provider, CSDVRS, LLC, improperly billed for VRS calls that were actually
generated by its own employees. CSDVRS agreed to repay the Telecommunications
Relay Service Fund more than $480,000 in overpayments and interest. In addition, the
company will make a $900,000 voluntary contribution to the U.S. Treasury. The
company also must implement a robust compliance plan including new operating
procedures, comprehensive re-training of its employees and contractors, and periodic
reporting requirements.
·
Two affiliated Oklahoma companies participating in the FCC’s Lifeline program for low-
income consumers, TerraCom, LLC and YourTel America, Inc., have agreed to pay more
than $1 million in reimbursements and voluntary contributions to the U.S. Treasury. The
payments resolve an FCC investigation into whether the companies violated program
rules. The enforcement action was brought under the FCC’s new Lifeline rules guarding
against waste, fraud, and abuse, which made clear that only one Lifeline subscription is
allowed per household and initiated a process to scrub carrier rolls for duplicate
subscribers.
·
Level 3 Communications, LLC, resolving an investigation into the company’s rural call
completion practices, has agreed to meet rigorous, verifiable call completion standards
and to provide extensive records that will assist in FCC enforcement of rules protecting
against failed calls to rural areas. Level 3 will also make a $975,000 voluntary
contribution to the U.S. Treasury, and has agreed to make additional $1 million voluntary
contributions going forward if it misses specified quarterly benchmarks.
·
Two providers of automatically dialed calls using prerecorded or artificial voice
messages, known as “robocalls,” were issued citations today for making millions of
robocalls to wireless phones without prior authorization from the call recipients. The
FCC Enforcement Bureau conducted investigations and issued citations to Dialing
Services, LLC and Democratic Dialing. The citations require each company to certify
within fifteen calendar days that it has ceased making robocalls to wireless phones
without prior authorization, and that the calls it makes include the required
identifications. Robocallers who make illegal calls to wireless phones may be liable for
penalties of $16,000 per call, resulting in fines that could reach tens of millions of dollars
or more, depending on the volume of violations.
·
The FCC settled two wireless hearing aid compatibility investigations involving
Airadigm Communications, Inc. and TeleGuam Holdings, LLC. The settlements include
voluntary payments of more than $500,000 as well as conditions designed to ensure

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future compliance. The hearing aid compatibility rules ensure that individuals with
hearing loss can fully access advanced wireless phone service without excessive feedback
or noise.
·
The FCC held a Senior Digital Literacy Day. Seniors, and those who work with or care
for them, were invited to attend and learn about how high speed Internet service can
benefit older Americans. Speakers emphasized safe and secure on-line practices, and
there were interactive demonstrations of mobile phones, tablets, iPads, desktops and e-
readers, as well as user-friendly computer programs that can benefit seniors.

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PROMOTE INNOVATION, INVESTMENT,
AND AMERICA’S GLOBAL
COMPETITIVNESS


Strategic Goal:

Promote innovation in a manner that improves the nation’s ability to compete in the
global economy, creating a virtuous circle that results in more investment and in turn
enables additional innovation.

FY 2013 PERFORMANCE GOALS


·
Foster international engagement and cooperation on communications policy issues,
including the broadband innovation initiative and free flow of data across borders.
·
Advocate U.S. spectrum interests in the international arena.
·
Preserve the free and open Internet as a platform for economic growth, innovation, job-
creation, and global competitiveness.

FY 2013 PERFORMANCE HIGHLIGHTS


·
The FCC adopted a Report and Order establishing rules to help speed the deployment of
Internet services onboard aircraft. The Commission’s action enables broadband
providers to meet increasing consumer demands and promotes the economic growth and
job-creating impacts of ubiquitous broadband. Since 2001, the Commission has
authorized a number of companies, on an ad hoc basis, to operate Earth Stations Aboard
Aircraft (ESAA), i.e., earth stations on aircraft communicating with Fixed-Satellite
Service (FSS) geostationary-orbit space stations. Installed on the exterior of the aircraft,
the satellite antenna carries the signal to and from the aircraft, providing two-way in-
flight broadband services to passengers and flight crews. The Report and Order
formalizes ESAA as a licensed application in the FSS and establishes a regulatory
framework for processing applications while ensuring other radio service operations are
protected from harmful interference.
·
An agency-wide Technology Transitions Policy Task Force was initiated. Among issues
for its consideration, the Task Force will coordinate the Commission’s efforts on IP
interconnection, resiliency of 21st century communications networks, business broadband
competition, and consumer protection with a particular focus on voice services. The
Task Force will also consider recommendations from the Technological Advisory
Committee on the PSTN Transition, coordinate with the NARUC Presidential Task Force
on Federalism and Telecommunications, and evaluate the feedback from the
Commission’s field hearings on Superstorm Sandy. The Task Force will conduct a data-
driven review and provide recommendations to modernize the Commission’s policies in a

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process that encourages the technological transition, empowers and protects consumers,
promotes competition, and ensures network resiliency and reliability.
·
The FCC launched a new and improved LEARN (Learn Everything About Reverse-
Auctions Now) website with enhanced online resources as a one-stop information
resource for incentive auction stakeholders, particularly for the nation’s broadcasters.
The new LEARN website provides easy access to a range of useful information and
resources that will help broadcasters and other stakeholders make more informed
business decisions about participating in the incentive auction, which the FCC anticipates
holding in 2015. It also offers valuable information about the proposed incentive auction
process and the unique business opportunities created by incentive auctions. The FCC’s
broadcast television spectrum incentive auction will be the first such auction ever
attempted anywhere in the world. The auction will present a significant financial
opportunity for many broadcasters, and it will enhance the ability of broadcasters who
remain on the air to continue providing the public with diverse, local, free over-the-air
television service. At the same time, the spectrum reclaimed through the incentive
auction will promote economic growth and enhance America’s global competitiveness by
increasing the speed, capacity and ubiquity of mobile broadband services such as 4G LTE
and Wi-Fi-like networks.
·
As part of ongoing regulatory reform efforts, the Commission adopted a Report and
Order to further modernize its international telephony rules, lower costs, and
increase competition. The Report and Order eliminates outdated regulations
governing agreements between U.S. and foreign carriers for delivering international
phone traffic, while strengthening the Commission’s ability to protect U.S.
consumers from the effects of anticompetitive conduct by foreign carriers where
specific complaints arise.
·
The FCC’s International Bureau released its annual circuit status report for U.S facilities-
based international common carriers. The report shows that the volume of international
telephone calls, private line services and other services from the United States grew by
18% in one year.
·
The Commission comprehensively modernized and streamlined its rules governing
satellite communications to foster investment and innovation by removing unnecessary
regulations and easing administrative burdens. Over the years, the Commission has
updated the rules for space stations and earth stations, which transmit radio signals
between the ground and satellites, to keep pace with industry developments. This action
represents the most wide-ranging review of FCC rules and policies in nearly two decades.
The Commission’s Report and Order eliminates unneeded technical and information
filing requirements, updates rules to better accommodate evolving technology, and
simplifies existing requirements.

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PROMOTE COMPETITION


Strategic Goal:

Ensure a competitive market for communications and media services to foster innovation,
investment, and job creation and to ensure consumers have meaningful choice in
affordable services.

FY 2013 PERFORMANCE GOALS


·
Ensure effective policies are in place to promote and protect competition for the benefit
of consumers, including appropriate interconnection policies for communications
networks.
·
Promote pro-competitive and universal access policies worldwide.
·
Ensure expeditious and thorough review of proposed transactions to ensure they serve the
public interest.

FY 2013 PERFORMANCE HIGHLIGHTS


·
The Commission adopted its 15th Report to Congress on the status of competition in the
market for the delivery of video programming. The Report, which covers 2011 and 2012,
measures the market’s progress toward increasing competition and diversity in
multichannel video programming distribution, increasing the availability of satellite
delivered programming, and spurring the development of communications technologies.
Specifically, the Commission found that the number of Multichannel Video
Programming Distributor (MVPD) subscribers grew from 100.8 million to 101.0 million
households between year-end 2010 and June 2012. During this period, cable’s share of
MVPD subscribers fell from 59.3 percent of all MVPD video subscribers to 55.7 percent
at the end of June 2012. Between year-end 2010 and June 2012, Direct Broadcast
Satellite (DBS) MVPDs and telephone MVPDs gained both video subscribers and market
share. DBS MVPDs accounted for 33.1 percent of all MVPD subscribers in 2010,
increasing to 33.6 percent at the end of June 2012. Telephone MVPDs represented
approximately 6.9 percent of all MVPD subscribers in 2010, increasing to an estimated
8.4 percent. At the end of June 2012, AT&T’s U-Verse and Verizon’s FiOS services
combined had 8.6 million video subscribers. Since the last report, the number of
households relying exclusively on over-the-air broadcast service remained steady at
approximately 11.1 million households, although the percentage of all households they
represent increased slightly from 9.6 percent in 2011 to 9.7 percent in 2012.
·
The FCC initiated a proceeding to consider eliminating a provision that gives special
treatment to UHF channels under its national television ownership cap. Called the UHF
discount, the provision was adopted nearly 30 years ago when UHF signals were
regarded as technically inferior to VHF signals in analog television broadcasting. With
the transition of full-power stations to digital broadcasting in 2009, the technical
inferiority of UHF appears to be a thing of the past. Therefore, the technical justification
for treating UHF channels differently no longer seems to exist. The proceeding also

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furthers the Commission’s mandate to evaluate its rules to make certain they continue to
serve the public interest.
·
The FCC released a Fifth Order on Reconsideration and Sixth Report and Order that
expands low power radio opportunities for diverse media voices nationwide. Processing
approximately 6,000 FM translator applications and setting updated rules are the last
steps necessary before opening a window for community groups to apply for new low
power FM licenses.
·
The Commission proposed a forfeiture of $2.25 million against a company that operates a
cable system in Houston, Texas, for retransmitting the signals of six television broadcast
stations without their consent. The Commission’s Media Bureau launched an
investigation of TV Max, Inc. (doing business as “Wavevision”), and other related
entities, based on complaints from four major television broadcasters alleging that TV
Max retransmitted their stations’ signals without permission. The Commission found TV
Max’s violations to be very serious, warranting a substantial penalty given the
longstanding unauthorized retransmission that continued even after TV Max was warned
about its actions.

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PUBLIC SAFETY AND HOMELAND SECURITY


Strategic Goal:

Promote the availability of reliable, interoperable, redundant, rapidly restorable critical
communications infrastructures that are supportive of all required services.

FY 2013 PERFORMANCE GOALS


·
Promote access to effective communications services, including next generation services,
in emergency situations across a range of platforms by public safety, health, defense, and
other emergency personnel, as well as all consumers in need.
·
Evaluate and strengthen measures for protecting the nation’s critical communications
infrastructure and facilitate rapid restoration of the U.S. communications infrastructure
and facilities after disruption by any cause, including cyberattacks.
·
Implement, maintain and conduct exercises for the FCC’s Continuity of Operations Plans
(COOP) and Emergency Preparedness Plans and act swiftly in matters affecting public
safety, homeland security, and disaster management.

FY 2013 PERFORMANCE HIGHLIGHTS


·
The Commission announced that the nation’s four largest wireless carriers – AT&T,
Verizon, Sprint, and T-Mobile – agreed to accelerate the availability of text-to-911, with
a commitment to nationwide availability by May 15, 2014. Building on text-to-911
deployments and trials that are already underway, this agreement will accelerate progress
and ensure that over 90 percent of the nation’s wireless consumers, including millions of
consumers with hearing or speech disabilities, will be able to access emergency services
by sending a text message to 911 where local call centers are prepared to receive the
texts. Text-to-911 will provide consumers with enhanced access to emergency
communications in situations where a voice call could endanger the caller, or a person
with disabilities is unable to make a voice call. In addition, to help eliminate consumer
confusion while text-to-911 capability is being phased-in, the carriers have committed to
provide an automatic “bounce back” text message to notify consumers if their attempt to
reach 911 via text message was unsuccessful because this service is not yet available in
their area. The Commission’s proposed action also seeks to accelerate the nation’s
transition to a Next-Generation 911 system that will use cutting-edge communications
technology to assist first responders in keeping our communities safe.
·
The FCC proposed action to improve the reliability and resiliency of America’s 911
communications networks, especially during disasters, by ensuring that service providers
implement vital best practices in network design, maintenance, and operation. The
Commission also proposed amending its rules to clarify how service providers can more
effectively and uniformly notify 911 call centers of communications outages and
cooperate to restore service as quickly as possible.

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·
In a Notice of Proposed Rulemaking, the Commission moved forward to implement four
key recommendations for strengthening 911 service made by the FCC’s Public Safety
and Homeland Security Bureau. The Bureau’s recommendations resulted from an in-
depth inquiry into the widespread 911 service failures that occurred after a derecho storm
hit portions of the Midwest and Mid-Atlantic in June 2012. A significant number of 911
systems and services were partially or completely down for several days after the
derecho. In all, 77 911 call centers serving more than 3.6 million people lost some
degree of connectivity, including vital information on the location of 911 calls.
Seventeen 911 call centers lost service completely, leaving more than two million
residents unable to reach emergency services.
·
The FCC proposed action to improve wireless network reliability during disasters by
requiring wireless service providers to publicly disclose the percentage of cell sites within
their networks that are operational during and immediately after disasters. By providing
consumers with a yardstick for comparing wireless performance in emergencies, the
FCC’s proposal could in turn encourage competition in the wireless industry to improve
network reliability. In a Notice of Proposed Rulemaking, the FCC said that some
wireless service disruptions may be unavoidable during emergencies, but the impact
tends to vary among providers. For example, Superstorm Sandy disabled approximately
25 percent of cell sites in the affected region, with more than 50 percent of cell sites
disabled in the hardest-hit counties, yet not all wireless networks were equally impaired.
The FCC’s proposal would require wireless service providers to submit to the FCC, for
public disclosure on a daily basis during and immediately after disasters, the percentage
of operational cell sites for each county within a designated disaster area. Information
yielding these percentages is already included in voluntary reports that wireless service
providers submit to the FCC daily during disasters.
·
As part of National Cybersecurity Awareness Month, the FCC unveiled an updated 2.0
version of the Commission’s ‘Small Biz Cyber Planner,’ a free and easy-to-use online
resource for any small business owner who wants to better protect their business from the
growing threat of cybersecurity attacks. Launched in 2011, the tool has already been used
by nearly 10,000 businesses across the country to create customized cybersecurity plans.
New research by Symantec, an FCC Cybersecurity Outreach Partner, indicates that nearly
83% of U.S. small businesses have no cybersecurity protection plan, despite the fact that
millions of cyber attacks occur each year.
·
In another initiative during National Cybersecurity Awareness Month, the FCC hosted a
technology exhibition and presentations on mobile security. The day-long event is part of
the FCC’s ongoing effort to promote awareness of cybersecurity threats and solutions in
partnership with industry and others in the public sector. Given America’s growing
reliance on mobile technology, and the importance of America’s digital infrastructure to
the economy, it is imperative that stakeholders work together to ensure the security,
reliability, and resiliency of cyber tools and infrastructure.

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ADVANCE KEY NATIONAL PURPOSES


Strategic Goal:

Through international and national interagency efforts, advance the use of broadband for
key national purposes.

FY 2013 PERFORMANCE GOALS


·
Promote and facilitate the use of broadband to address key national challenges, including
health care, education, energy, and e-government.
·
Ensure that small businesses have the access to broadband and other communications
tools needed to drive innovation and economic growth.

FY 2013 PERFORMANCE HIGHLIGHTS


·
Acting to expand access by health care providers to robust broadband networks, the
Commission established the Healthcare Connect Fund. The FCC’s existing Rural Health
Care program, established by the 1996 Telecommunications Act, was not effectively
structured to expand the reach of broadband health care networks. In 2006, the FCC
launched its Rural Health Care Pilot Program to learn how to more effectively support
these networks, and it now funds some 50 active pilots across the nation. The FCC
highlighted lessons learned from these pilots, including a South Carolina consortium that
saved $18 million in Medicaid costs by using telepyschiatry, and a group of health care
providers in the Midwest that saved $1.2 million in intensive care unit services. Informed
by these and other success stories, the new Healthcare Connect Fund will help expand
access by health care providers to the high-bandwidth connections they need for modern
telemedicine by (1) removing artificial limitations on technology that hampered legacy
universal service health care support; (2) encouraging consortia between smaller rural
health care providers and urban medical centers to enable remote hospitals and clinics to
draw on the medical, technical and administrative resources of larger providers; and (3)
covering upgrades to higher speed service required for health care applications, The
Fund will allow thousands of new providers across the country to share in the benefits of
connectivity and dramatically cut costs for both hospitals and the Universal Service Fund.
·
In addition, the reforms establish a new competitive pilot program to test expanding
broadband healthcare networks to skilled nursing facilities. Because these facilities are
often remote from doctors and sophisticated lab and testing facilities, patients will benefit
greatly from broadband services that can reduce the time, expense, and stress of
travelling to receive medical care. Up to $50 million over three years will be available
for these competitively-awarded pilots.
·
The FCC initiated a thorough review and modernization of the E-rate (schools and
libraries) program built around three goals: increased broadband capacity, cost-effective
purchasing, and streamlined program administration. The Commission’s initiative marks
the first comprehensive update of the E-rate program since 1997. According to a survey
of E-rate applicants, half had slower connection speeds than the average American home

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and 39% cited cost of service as the greatest barrier to better meeting their needs One
quarter of libraries still have broadband speeds of 1.5 Mbps or less, and only 9 percent of
libraries have speeds of 100 Mbps or greater. In light of these findings, there is growing
consensus that E-rate needs to be updated and revitalized with a renewed focus on
ensuring that all schools and libraries have affordable access to high-capacity broadband.
·
The FCC’s Office of Native Affairs and Policy (ONAP) released a report detailing its
engagement with more than 400 Tribal Nations and travel to 42 federal Indian
Reservations since the Office’s inception in the summer of 2010. ONAP’s work with
Tribes is focused on bringing modern communications infrastructure and the resulting
benefits to Tribal Nations and Native communities throughout the United States. ONAP
is responsible for developing and driving a Commission-wide Tribal agenda and ensuring
Tribal voices are taken into account in Commission proceedings. Significant
accomplishments, the report states, “are reflected in the Commission’s new rules,
proposed rules, and new policies with respect to Tribal Nations. These indicators of
success include new levels of dialogue and reporting, new licensing priority
opportunities, and increased support and investment through universal service support
mechanisms.”

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OPERATIONAL EXCELLENCE


Strategic Goal:

Make the FCC a model for excellence in government by effectively managing the
Commission’s human, information, and financial resources; by making decisions based
on sound data and analyses; and by maintaining a commitment to transparent and
responsive processes that encourage public involvement and best serve the public
interest.

FY 2013 PERFORMANCE GOALS


·
Effectively manage the FCC’s information technology resources by maintaining secure
systems that meet the needs of both the FCC and the system users.
·
Effectively manage the human resources of the FCC in order to ensure sufficient
resources and knowledge to handle the FCC’s workload.
·
Effectively manage the FCC’s financial resources to best achieve the FCC’s mission and
to maintain internal controls that allow for sound financial management and accounting.
·
Effectively manage the FCC’s administrative and management program resources to
provide for the appropriate support for all of the FCC’s activities and to maintain internal
controls that allow for sound facility and equipment expenditures.
·
Effectively manage the FCC’s processes for monitoring and disposing of applications,
petitions, and complaints before the FCC in order to achieve timely action on pending
items.
·
Continuously review and examine our regulatory processes and significant regulations to
achieve statutory objectives while reducing burdens on industry and promoting
innovation and job growth.

FY 2013 PERFORMANCE HIGHLIGHTS


·
As part of its Data Innovation Initiative, the Federal Communications Commission
continued the modernization of its international reporting requirements. In 2011, the
Commission adopted a First Report and Order which eliminated a number of outdated
international reporting requirements and reduced the number of international reports to
just two: the Traffic and Revenue Report and the Circuit Status Report. The Second
Report and Order, adopted during the past year, further streamlines these two reports by
eliminating reporting requirements for over a thousand small carriers and reducing the
level of detail submitted by international service providers by over 75 percent. Taken
together, the Commission estimates these changes will reduce overall burdens industry-
wide by nearly 30 percent.

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·
The FCC unanimously voted to modernize and improve its collection of data about
broadband and voice service in the U.S., while at the same time taking measures to
streamline and reduce the burden on providers. These changes will improve the data the
agency uses to effectuate policies and programs for expansion of access to broadband and
voice service for all Americans. The FCC initiated its most comprehensive collection of
broadband deployment data which will be used to populate and update the National
Broadband Map, a key resource on broadband deployment for consumers, policymakers,
researchers, economists and others. Reliable and accurate deployment data are also
critical to the expansion of broadband to consumers in unserved rural areas through the
FCC’s Connect America Fund and universal service program, and for the FCC’s annual
report to Congress on broadband availability.
·
The Commission issued the FY 2013 Regulatory Fee Notice of Proposed Rulemaking
and FY 2013 Regulatory Fee Order, and the agency successfully collected regulatory fees
for FY 2013. The FCC is self-funded through regulatory fees.
·
The FCC obtained a clean opinion on its FY 2013 financial statements for the eighth
consecutive year. Through responses provided to an audit performed by the agency’s
Inspector General, the FCC was able to demonstrate that it is in compliance with the
requirements of the Improper Payments Elimination and Recovery Act.

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