Genachowski Unveils "Measuring Broadband America" Report
Federal Communications Commission
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FOR IMMEDIATE RELEASE:
NEWS MEDIA CONTACT:August 2, 2011
Neil Grace, 202-418-0506
FCC CHAIRMAN JULIUS GENACHOWSKI UNVEILS "MEASURING
BROADBAND AMERICA" REPORT; CONTINUES CONSUMER
EMPOWERMENT CAMPAIGN, HELPING AMERICANS CHOOSE THE
RIGHT BROADBAND SERVICE PACKAGE AT HOME
First nationwide test results of residential wireline broadband service released; FCC also unveils new
consumer education resources to help Americans take the confusion and mystery out of choosing the
speed they need, including a step-by-step guide
Washington, DC Federal Communications Commission Chairman Julius Genachowski was joined today by
Consumers Union Communications Policy Counsel Parul Desai, ITIF Research Fellow Richard Bennett and
Best Buy Retail Customer Solutions Manager Carlton Tucker to announce the release of new consumer
empowerment tools aimed at helping Americans choose the best broadband service package for their homes.
A recent FCC survey found that 80 percent of consumers did not know what speed they purchased from their
Internet Service Provider (ISP). As a result, in conjunction with the release of "Measuring Broadband
America," the FCC today released new consumer resources to help Americans better understand broadband
speeds, assess their home needs, choose the right package and continuously evaluate broadband performance.
FCC Chairman Julius Genachowski, speaking at Best Buy in Washington, D.C., said: "For consumers,
choosing the right broadband service can be a daunting task. Today, it gets a little bit easier. To help
empower consumers and ensure a healthy broadband market, in addition to this report, the FCC is today
releasing a step-by-step online guide to choosing home broadband service. The guide walks consumers
through the steps they should take when choosing the service that's best for them. We also encourage current
subscribers to check their bills and ask their providers what service they have, and make sure it matches with
what they need."
The FCC began focused attention on this issue in the National Broadband Plan. Since then, by continuing to
shine a spotlight on actual versus advertised speeds, the FCC is ensuring accountability, increasing
transparency and enhancing competition in the marketplace. If consumers make informed choices, companies
will likely invest in new products, services and business models to compete more aggressively and offer
greater value. For the full set of consumer tools, please visit: www.fcc.gov/measuring-broadband-america.
In addition, consumers can utilize the FCC's Broadband Speed Test, which allows them to click a button on
their desktop computers or smartphones and get a general measure of how fast their wired or wireless
broadband service is running. American consumers have run more than one million speed tests, which shows
the demand for consumer information about broadband service quality. The speed test can be found here:
Today's efforts build on continuing work by the FCC to advance its Consumer Empowerment Agenda, which
includes resources to help Americans protect themselves against cramming, mystery fees, and bill shock along
with greater openness and transparency efforts to make more data easily available to the public.
For the full report "Measuring Broadband America" or for more information about the FCC's
Consumer Empowerment Agenda, please visit: www.fcc.gov.
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