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Open Internet Transparency Rule Consumer Guide

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Released: July 23, 2014
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Open Internet Transparency Rule

The FCC is focused on ensuring that every American has access to robust high-speed Internet service – better

known as broadband – to harness the benefits of broadband-enabled technology and improve lives. That access

includes the right to accurate information so consumers can choose, monitor and receive the broadband Internet

services they have been promised.

The FCC’s Open Internet Transparency Rule empowers consumers to make informed choices about broadband

services. The Rule requires that what providers tell you about their broadband service is sufficient for you to

make informed choices – including choices about speed and price. The Rule also requires that providers’

information about their broadband service must be accurate and truthful.

The Rule covers disclosures about “network management practices, performance, and commercial terms of

service.” The Rule applies to service descriptions, including expected and actual broadband speed and latency.

The Rule also applies to pricing, including monthly prices, usage-based fees, and any other additional fees that

consumers may be charged. Additionally, it covers providers’ network management practices, such as congestion

management practices and the types of traffic subject to those practices.

The FCC monitors how well providers disclose the broadband speed they give consumers, and at what price, and

is concerned about providers who make false, misleading or deceptive statements to consumers about the

services they provide.

For a report on service providers’ broadband performance, see the FCC’s Measuring Broadband America report:

http://www.fcc.gov/measuring-broadband-america.

Test Your Broadband Speed

The FCC encourages you to test your broadband speeds using any number of free, online tests, and notify the

FCC if your service doesn’t measure up to your provider’s advertised speed.

To test mobile broadband performance on iPhone and Android devices, use the FCC’s Mobile Broadband Speed

Test App. Learn more: http://www.fcc.gov/measuring-broadband-america/mobile

Notify the FCC About Open Internet Transparency Issues

Providers that violate the Transparency Rule harm consumers and may be subject to enforcement action, which

potentially includes monetary penalties prescribed under the Communications Act.

To notify the FCC about your concerns of possible violations of the Open Internet Transparency Rule, go to

www.fcc.gov/complaints or contact the FCC’s Consumer Center by calling 1-888-CALL-FCC (1-888-225-5322)

voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to:

Federal Communications Commission

Consumer and Governmental Affairs Bureau

Consumer Inquiries and Complaints Division

445 12th Street, SW

Washington, DC 20554

For information about other telecommunications issues, visit the FCC’s consumer website at

www.fcc.gov/encyclopedia/consumer-publications-library.

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Federal Communications Commission · Consumer and Governmental Affairs Bureau · 445 12th St. SW. Washington, DC 20554

1-888-CALL-FCC (1-888-225-5322) · TTY: 1-888-TELL-FCC (1-888-835-5322)

· Fax: 1-866-418-0232 · www.fcc.gov/consumer-governmental-affairs-bureau

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For this or any other consumer publication in an accessible format (electronic ASCII text, Braille, large print

or audio), please write or call us at the address or phone number below, or send an email to

FCC504@fcc.gov.

This document is for consumer education purposes only and is not intended to affect any proceedings or

cases involving this subject matter or related issues.

Federal Communications Commission · Consumer and Governmental Affairs Bureau · 445 12th St. SW. Washington, DC 20554

1-888-CALL-FCC (1-888-225-5322) · TTY: 1-888-TELL-FCC (1-888-835-5322)

· Fax: 1-866-418-0232 · www.fcc.gov/consumer-governmental-affairs-bureau

Note: We are currently transitioning our documents into web compatible formats for easier reading. We have done our best to supply this content to you in a presentable form, but there may be some formatting issues while we improve the technology. The original version of the document is available as a PDF, Word Document, or as plain text.

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