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PSAP outage reporting

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Released: June 11, 2013

PUBLIC NOTICE

Federal Communications Commission

News Media Information 202 / 418-0500

445 12th St., S.W.

Internet: http://www.fcc.gov

Washington, D.C. 20554

TTY: 1-888-835-5322

DA 13-1353

June 11, 2013

FCC'S PUBLIC SAFETY & HOMELAND SECURITY BUREAU ANNOUNCES THAT

PUBLIC SAFETY ANSWERING POINTS WISHING TO REPORT

COMMUNICATIONS OUTAGES DIRECTLY TO THE COMMISSION CAN NOW DO

SO BY EMAIL:

psapreport@fcc.gov
To enhance the channels available for Public Safety Answering Points (PSAPs) to
provide information on service outages and related issues to the Federal Communications
Commission (FCC), beginning on June 11, 2013, the FCC will establish an email address
"psapreport@fcc.gov" for PSAPs to provide such information. PSAPs may continue to contact
the FCC's Operations Center, which is staffed 24/7, at any time by calling (202) 418-1122.
When PSAPs lose commercial service and/or experience other types of outages that
compromise, if not completely eliminate, their ability to communicate with the public, public
safety is seriously jeopardized. In compliance with the FCC's statutory obligation to ensure that
our nation's communications networks promote safety of life and property, this measure will
improve the Commission's ability to provide assistance to PSAPs.
PSAPs that choose to report information to the FCC by email are encouraged to include
contact information, a description of the nature of the outage, and a description of any assistance
requested.
For further information, please contact John Healy, Associate Chief, Cybersecurity and
Communications Reliability Division, at (202) 418-2448 or john.healy@fcc.gov, or Tim Perrier,
Assistant Chief, Operations and Emergency Management Division, at (202) 418-1190 or
timothy.perrier@fcc.gov.

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