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Technology Transitions Policy Task Force December 12 Presentation

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Released: December 12, 2013
Technology Transitions Policy
Task Force

December 12, 2013



Technology Transitions Policy Task Force
• The Task Force is a cross-agency working group
charged with presenting an Order to the
Commission at its January Open Meeting:
o Wireline, Wireless, Media, Consumer Affairs,
International, and Public Safety Bureaus
o Office of General Counsel, Office of Strategic Planning
and Policy Analysis, and Office of Engineering and
Technology
o Chief Technology Officer, Chief Economist
2


Principles for Early Action
• Our immediate goal is to understand the impact of
technology transitions on consumers through diverse
experiments and open-data initiatives
• Act—with speed—to support technology transitions that will
benefit consumers and the economy
• Learn – through the diverse experiments and research that will
yield the data necessary for fact-based Commission decision
making
• Protect Enduring Values:
• Public safety
• Universal access
• Competition
• Consumer protection

3



What We Have Learned
• Technology transitions are on-going
• Benefits include innovative services
and further investment
• But important issues still need to be
resolved

5


What We Have Learned: Record
• Robust record of diverse and sometimes contradictory views:
o Over 400 comments from our Dec. 2012 and May 2013 Public Notices
o Experiments are best suited for evaluating consumer impacts;
policy/legal questions to be informed by, but not decided as part of,
experiments
o Stakeholder questions about the consumer impact of experiments:
o Public Safety
o Disabilities Access
o Critical infrastructure and federal operations
o Service quality, reliability, and consumer protection

• “Natural experiments” highlight the impact of ongoing network
changes to consumers, businesses, wholesale customers,
competition, and the importance of regulatory and public
involvement


6


What We Have Learned: AT&T Petition
• Asks the Commission to initiate a proceeding to elicit proposals for
sponsored experiments
o Providers would promptly submit detailed plans for conducting the
experiments, including
o Where the experiments would be held
o What network modifications are involved
o What services would be both provided and discontinued
o How customers will be notified and transitioned
o Timeline for implementation

• Commission would seek broad public comment on the proposals
• Commission would consider the proposals and the comments and then give its
decision
• The Task Force’s view: To authorize any experiments, the Commission would
act under section 214 and other sections of the Act or our rules as appropriate.
7


How Can We Learn More: Targeted Experiments
• Initiate experiments and commissioned research that focus on
impacts to consumer services and elicit data on how to
preserve and protect fundamental values
• These efforts focus on particular classes of users and/or
“proof of concept” in technology advancement
o To demonstrate over-the-horizon network services that serve the
public interest
o To enhance services to consumers that may not have access to
advanced services (e.g., rural America)
• Example: Access for persons with disabilities in an all-IP
world.
o Entering MOUs with federal research agencies to develop research
plans to assess the effectiveness, efficiency, and consumer response to
current and anticipated IP-based relay technologies



8


How Can We Learn More:
Structured Observation & Data Collection
• Collect and analyze data outside of experiments to inform decision
making on transition issues
• Principles that will guide our data collection:
o Collected in an open, transparent process
o From multiple sources, including outside experts/advisors;
collaboration with other federal agencies, state, local, tribal
governments and leaders; crowd-sourcing
o Clear and consistent definitions and metrics, enabling aggregation of
feedback to provide comprehensive picture of transition experience
o Made publicly available for all interested parties while protecting
customer privacy
• Example: FCC Consumer Complaints and Inquiries
o To ensure that consumers know how to give FCC feedback on
transition; create an inclusive data-sharing environment to optimize
our collection and analysis efforts; and use real world experiences
mined from the data to drive strategic decision making


9




What Is the Path Forward?
• The Task Force is worki
ng toward an Order for
Commission consideration in January that would:
o Invite, on a rolling basis, service-based experiments with
short timelines for submission, establish criteria for
experiments that focus on the impact on consumers, and
create a speedy process for public comment and
Commission evaluation
o Recommend Commission actions to support targeted
experiments and research
o Describe structured observations and data collection
initiatives
o Establish a timeline for the adoption of a managerial
framework to resolve the important legal/policy questions
raised by the technology transitions
10

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