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9-1-1 and E9-1-1 Services

2014 NET 911 Information Collection Form

For this annual collection, the Commission is providing Microsoft Word and Text versions of a fillable form. We strongly encourage the use of this form to ensure that the Commission accurately collects the information. All forms should be e-mailed to the NET 911 electronic e-mail inbox at 911feereport@fcc.gov. Information should be submitted no later than July 31, 2014.

Point of contact: Tim May at timothy.may@fcc.gov.

The Nation’s 911 System

9-1-1 service is a vital part of our nation's emergency response and disaster preparedness system. In October 1999, the Wireless Communications and Public Safety Act of 1999 (9-1-1 Act) took effect with the purpose of improving public safety by encouraging and facilitating the prompt deployment of a nationwide, seamless communications infrastructure for emergency services. One provision of the 9-1-1 Act directs the FCC to make 9-1-1 the universal emergency number for all telephone services.

The FCC has taken a number of steps to increase public safety by encouraging and coordinating development of a nationwide, seamless communications system for emergency services. The FCC has designed and established transition periods to bring the nation's communications infrastructure into compliance.

In order to deliver emergency help more quickly and effectively, the carriers and public safety entities are upgrading the 9-1-1 network on a regular basis. For example, most 9-1-1 systems now automatically report the telephone number and location of 9-1-1 calls made from wireline phones, a capability called Enhanced 9-1-1, or E9-1-1.

The FCC also requires wireless telephone carriers to provide 9-1-1 and E9-1-1 capability, where a Public Safety Answering Point (PSAP) requests it. Once it is implemented fully, wireless E9-1-1 will provide an accurate location for 9-1-1 calls from wireless phones.

Other FCC rules regulate 9-1-1 for Voice over Internet Protocol (VoIP), mobile satellite services, telematics, and Text Telephone Devices (TTYs). The 9-1-1 requirements are an important part of FCC programs to apply modern communications technologies to public safety.

9-1-1 History

The Wireless Communications and Public Safety Act of 1999 (911 Act) took effect on October 26, 1999. The purpose of the 911 Act is to improve public safety by encouraging and facilitating the prompt deployment of a nationwide, seamless communications infrastructure for emergency services.

One provision of the 911 Act directs the FCC to make 911 the universal emergency number for all telephone services. Where other emergency numbers had been used, the FCC was directed to establish appropriate transition periods for areas in which 911 was not in use as an emergency telephone number.

State and local authorities continue to expand 911 coverage and upgrade 911 services. Although there may be some counties that still do not have basic 911 services, wireless carriers can deliver 911 calls to the appropriate local emergency authority.

Based on these reports, virtually all carriers now use 911 as the universal emergency number and route 911 calls to an appropriate PSAP. However, emergency services through a PSAP may not be available in all localities.

9-1-1 Master Public Safety Answering Point Registry

In December 2003, the FCC began collecting data to build a registry of public safety answering points (PSAPs). A primary PSAP is defined as a PSAP to which 9-1-1 calls are routed directly from the 9-1-1 Control Office, such as, a selective router or 9-1-1 tandem. A secondary PSAP is defined as a PSAP to which 9-1-1 calls are transferred from a primary PSAP. The PSAP database serves as a tool to aid the Commission in evaluating the state of PSAP readiness and E9-1-1 deployment.

Download the FCC Master PSAP Registry File (xls)

Last updated: August 29, 2014

The Registry lists PSAPs by an FCC assigned identification number, PSAP Name, State, County, City, and provides information on any type of record change and the reason for updating the record. The Commission updates the Registry periodically as it receives additional information. For further information concerning the FCC's Master PSAP Registry and carrier reporting requirements, or to notify the Commission of changes to the PSAP Registry, contact Jeannie Benfaida at Jeannie.Benfaida@fcc.gov or at 202-418-2313.

Enhanced 9-1-1 - Wireless Services

The FCC's wireless Enhanced 9-1-1 (E9-1-1) rules seek to improve the effectiveness and reliability of wireless 9-1-1 services by providing 9-1-1 dispatchers with additional information on wireless 9-1-1 calls. The FCC's wireless E9-1-1 rules apply to all wireless licensees, broadband Personal Communications Service (PCS) licensees, and certain Specialized Mobile Radio (SMR) licensees.

The FCC has divided its wireless E9-1-1 program into two parts - Phase I and Phase II. Under Phase I, the FCC requires carriers, within six months of a valid request by a local Public Safety Answering Point (PSAP), to provide the PSAP with the telephone number of the originator of a wireless 9-1-1 call and the location of the cell site or base station transmitting the call.

Under Phase II, the FCC requires wireless carriers, within six months of a valid request by a PSAP, to begin providing information that is more precise to PSAPs, specifically, the latitude and longitude of the caller. This information must meet FCC accuracy standards, generally to within 50 to 300 meters, depending on the type of technology used. The deployment of E9-1-1 requires the development of new technologies and upgrades to local 9-1-1 PSAPs, as well as coordination among public safety agencies, wireless carriers, technology vendors, equipment manufacturers, and local wireline carriers.

Consumer Information

The official emergency number in the United States and Canada is 9-1-1. Although the first 9-1-1 call was placed in Haleyville, Alabama in 1968, it was not until 1999 that the United States Congress directed the FCC to make 9-1-1 the universal emergency number in the United States for all telephone services. The 9-1-1 network is now a vital part of our nation's emergency response and disaster preparedness system. Emergency personnel and others often learn about emergencies through 9-1-1 calls. Dialing 9-1-1 quickly connects a caller to a nearby Public Safety Answering Point (PSAP) dispatcher who is trained to route your call to local emergency medical, fire, and law enforcement agencies.

9-1-1 lines are designated for emergency calls, such as reporting a crime in progress, reporting a fire, or requesting an ambulance.

Using 9-1-1 for non-emergency calls may delay help for people caught in real emergencies. Some communities have designated the number 3-1-1 for non-emergency calls to police and other government services.

911 Releases

  • Fifth Annual Report to Congress on State Collection and Distribution of 911 and Enhanced 911 Fees and Charges
  • Legal and Regulatory Framework for NG911 Services Report to Congress and Recommendations - February 27, 2013
  • Annual Report to Congress on State Collection and Distribution of 911 and Enhanced 911 Fees and Charges - December 21, 2012
  • Third Annual Report to Congress on State Collection and Distribution of 911 and Enhanced 911 Fees and Charges
  • Second Annual Report to Congress on State Collection and Distribution of 911 and Enhanced 911 Fees and Charges
  • Report to Congress on State Collection and Distribution of 911 and Enhanced 911 Fees and Charges
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