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Slamming - States Administering Slamming Rules

Help The FCC Slam The Slammers! If your state is not listed below, contact the FCC's Consumer Center at 1-888-CALLFCC (voice) or 1-888-TELLFCC (TTY) for instructions on "How to File A Complaint with the FCC" and for further information on slamming.

36 States Participating as of 8/1/11

Alabama
Arkansas
California
Colorado
Connecticut
Idaho
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Washington
Wyoming

District of Columbia
Puerto Rico


Alabama

Alabama Public Service Commission

Attn: Consumer Services
P.O. Box 304260
Montgomery, AL 36130-4260
(800) 392-8050
(334) 242-0727 fax

email:
None

Online Complaint Form or Consumer Information:
Online Complaint Form

Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge.


Arkansas

Arkansas Public Service Commission

Consumer Services Office
Attn: Holly Tubbs, Manager
P.O. Box 400
Little Rock, AR 72203-0400
(800) 482-1164 or 501-682-1718
(501) 682-5882 fax

email:
consumerissues@psc.state.ar.us

Online Complaint Form or Consumer Information:
Consumer Complaints

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.


California

California Public Utility Commission

Slamming Complaints
Attn: Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102-3298
(800) 649-7570
(415) 703-1170
(415) 703-2782
(415) 703-1758 fax

email:
consumer-affairs@cpuc.ca.gov

Informal and Formal Complaint Procedures:
Informal and Formal Complaint Procedures (.pdf) and Online Complaint Form

Documentation Needed:
No fee. No particular written documentation is absolutely required but consumers are encouraged to send in any documentation that would be helpful in resolving their complaint. However, Commission staff may request a copy of the page of the consumer's telephone bill that contains the alleged slam, authorization from the consumer for the Commission to investigate the complaint, and some form of identification of the consumer (usually a copy of a driver's license).


Colorado

Colorado Public Utilities Commission

External Affairs Section
1580 Logan St., OL2
Denver, CO 80203
(800) 456-0858
(303) 894-2070
(303) 894-2065 fax

email:
pucconsumer.complaints@dora.state.co.us

Online Complaint Form or Consumer Information:
Consumer Assistance and Online Complaint Form

Documentation Needed:
No fee. Give a brief description of the complaint. Provide a copy of telephone bill page containing unauthorized charge.


Connecticut

Connecticut Department of Utility Control

Consumer Services Unit - Slamming Complaint
10 Franklin Square
New Britain, CT 06051
(800) 382-4586
(860) 827-2622
(860) 827-2885 fax

email:
maureen.mccaffrey@po.state.ct.us

Online Complaint Form or Consumer Information:
How To File A Complaint and Online Complaint Form

Documentation Needed:
No fee. Staff will request a copy of telephone bill page containing unauthorized charge.


Idaho

Idaho Public Utilities Commission

P.O. Box 83720
Boise, ID 83720-0074
(800) 432-0369
(208) 334-4045 fax

email:
None

Online Consumer Assistance:
Consumer Assistance Form

Documentation Needed:
No fee. Staff will request a copy of the consumer's telephone bill that contains the alleged unauthorized carrier.


Indiana

Indiana Utility Regulatory Commission (IURC)

Indiana Utility Regulatory Commission
Consumer Affairs Division
302 W. Washington, Room E306
Indianapolis, IN 46204
(800) 851-4268
(317) 233-2410 fax

email: None

Online Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No fee. Staff will need a copy of a utility bill containing the unauthorized charge.


Iowa

Iowa Utilities Board

1375 E. Court Avenue, Room 69
Des Moines, IA 50319-0069
(877) 565-4450
(515) 281-5329 fax

email:
customer@iub.iowa.gov

Online Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No fee. Copy of the telephone bill is helpful.


Kansas

Kansas Corporation Commission

KCC - Consumer Protection
1500 S.W. Arrowhead Rd.
Topeka, KS 66604-4027
(800) 662-0027
(785) 271-3140
(785) 271-3111 fax

email:
public.affairs@kcc.state.ks.us

Online Complaint Form or Consumer Information:
File a Complaint

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.


Kentucky

Public Service Commission of the Commonwealth of Kentucky

Division of Consumer Services
211 Sower Boulevard
Frankfort, KY 40602
800-772-4636
(502) 564-3940
502-564-7397 fax

email:
psc.consumer.inquiry@ky.gov

Online Complaint Form or Consumer Information:
Problems With Your Utility Service?

Documentation Needed:
No fee. Contact PSC in writing. Provide a factual basis for the alleged violation. Include a copy of the bill showing unauthorized charges.


Louisiana

Louisiana Public Service Commission

Attn: Utilities Division
Post Office Box 91154
Baton Rouge, LA 70821-9154
(800) 262-0793
(225) 342-4416
(225) 342-4221 fax

email:
None

Online Complaint Form or Consumer Information:
Filing a Complaint

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.


Maine

Maine Public Utilities Commission

Consumer Assistance Division

Physical Address
101 Second Street
Hallowell, ME 04347

Mailing Address
18 State House Station
Augusta, ME 04333-0018
(800) 452-4699
(207) 287-3831
(207) 287-1039 fax

email:
maine.puc@maine.gov

Online Complaint Form or Consumer Information:
Do You Have A Complaint?

Documentation Needed:
No fee. Staff will request a copy of telephone bill page containing unauthorized charge.





Maryland

Maryland Public Service Commission

Office of External Relations
6 Saint Paul Street
16th Floor
Baltimore, MD 21202-6806
(800) 492-0474
(410) 767-8028
(410) 333-6844 fax

email:
mpsc@psc.state.md.us

Online Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.


Massachusetts

Massachusetts Department of Telecommunications and Cable

Consumer Division
1000 Washington St., Suite 820
Boston, MA 02118-6500
(800) 392-6066
(617) 305-3531
(617) 478-2591 fax

email:
consumer.complaints@state.ma.us

Online Complaint Form
Consumer Complaint Form


Michigan

Michigan Public Service Commission

Department of Consumer and Industry Services
Postal Address:
P.O. Box 30221
Lansing, MI 48909
Street Location:
6545 Mercantile Way, Suite 700
Lansing MI 48911
(800) 292-9555
(517) 241-6248
(517) 241-6272 fax

email:
choura@michigan.gov

Online Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge. Customers are asked to first process an informal complaint by calling or writing the Commission.


Minnesota

Minnesota Office of the Attorney General

Consumer Protection
1400 NCL Tower
445 Minnesota Street
St. Paul, MN 55101
(800) 657-3787
(651) 296-9663 fax

email:
attorney.general@state.mn.us

Online Complaint Form or Consumer Information:
Consumer Complaint Form

Documentation Needed:
No Fee. Staff may request a copy of telephone bill page containing unauthorized charge.


Mississippi

Mississippi Public Service Commission

501 NW Street, Suite 201A
P.O. Box 1174
Jackson, MS 39201
(601) 961-5434
(601) 961-6429 fax

email:
None

Online Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No fee. Furnish the name on the account, telephone numbers, name of unauthorized carrier, copies of bills, name of local carrier, duration of problem, amount of money customer is disputing.


Montana

Montana Public Service Commission

1701 Prospect Avenue
P.O. Box 202601
Helena, MT 59620-2601
(800) 646-6150
(406) 444-6199
(406) 444-7618 fax

email:
None

Online Complaint Form or Contact the Montana PSC:
Contact the Montana PSC

Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge.


Nebraska

Nebraska Public Service Commission

1200 N Street, Suite 300
P.O. Box 94927
Lincoln, NE 68509
(800) 526-0017
(402) 471-3101
(402) 471-0254 fax

email:
celton@mail.state.ne.us

Online Complaint Form or Consumer Information:
Consumer Issues

Documentation Needed:
No Fee. Investigator will request a copy of page of telephone bill containing unauthorized charge.


Nevada

Public Utilities Commission of Nevada

Consumer Complaint Resolution Division
1150 East William Street
Carson City, NV 89701-3109
(800) 992-0900 ext 684-6100
(775) 684-6100
(775) 684-6164 fax

email:
None

Online Complaint Form or Consumer Information:
Consumer Complaint Resolution Division Form

Documentation Needed:
No fee. Write a letter to the Consumer Division describing the facts of the alleged slamming, including any relevant documentation.


New Hampshire

New Hampshire Public Utilities Commission

Amanda O. Noonan
Director, Consumer Affairs
New Hampshire Public Utilities Commission
21 South Fruit Street, Suite 10
Concord, NH 03301
603.271.1164 voice
603.271.3878 fax

email:
amanda.noonan@puc.nh.gov

Online Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.


New Jersey

New Jersey Board of Public Utilities

Division of Customer Assistance
Two Gateway Center
Newark, NJ 07102
(800) 624-0241
(973)648-4436
(973) 648-2836 fax

email:
Investigations@bpu.state.nj.us

Online Complaint Form or Consumer Information:
Complaint/Inquiry Form

Documentation Needed:
No fee for informal complaint, $25.00 for filing a formal complaint. Staff will ask customers to provide their name, address and the telephone number of the alleged unauthorized switch, which service was switched, the name of the unauthorized carrier, the name of the authorized carrier, date of the unauthorized switch, copies of the disputed bill, details of any discussions between the unauthorized carrier and the customer and details of any discussions between the customer and the preferred carrier.


New York

New York State Department of Public Service

Office of Consumer Services
Three Empire Plaza
Albany, NY 12223-1350
(800) 342-3377
(518) 486-7868 fax

email:
none

Online Complaint Form or Consumer Information:
The Complaint Procedure and Complaint Form

Documentation Needed:
No fee. Staff will ask consumers for the name of the unauthorized carrier, copies of bills, details of discussions between consumer and phone companies.


North Carolina

North Carolina Utilities Commission

Consumer Services Division, Slamming Section
Public Staff
4326 Mail Service Center
Raleigh, NC 27699-4326
(919) 733-9277
(919) 733-4744 fax

email:
none

Online Complaint Form or Consumer Information:
Slamming Complaint Process

Documentation Needed:
No fee. Must supply name on account, telephone numbers involved, name of unauthorized and preferred carriers, name of LEC, copy of pages of telephone bill containing unauthorized charge.


North Dakota

North Dakota Public Service Commission

600 E. Boulevard Ave., Dept. 408
Bismark, ND 58505-0480
(701) 328-2400
(701) 328-2410 fax

email:
ndpsc@state.nd.us

Online Complaint Form or Consumer Information:
You Should Know ... Slamming

Documentation Needed:
No Fee. Upon receipt of a slamming complaint, staff will request that the consumer provide a copy of the page of his or her telephone bill that contains the alleged unauthorized carrier's charges.


Ohio

Public Utilities Commission of Ohio

Public Interest Center
180 East Broad Street
Columbus, OH 43215-3793
(800) 686-7826
(614) 752-8351 fax

email:
none

Online Complaint Form and Consumer Information:
Complaint Form and Slamming - What is it and what do I do if it happens to me?

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.


Oklahoma

Oklahoma Corporation Commission

Consumer Services Division
2101 N. Lincoln Boulevard
P.O. Box 52000-2000
Oklahoma City, OK 73152-2000
(800) 522-8154
(405) 521-2211
(405) 521-2087 fax

email:
b.white@occmail.occ.state.ok.us

Online Complaint Form or Consumer Information:
General Complaint Information

Documentation Needed:
No fee. Investigator will request a copy of page of telephone bill containing unauthorized charge.


Oregon

Oregon Public Utility Commission

Oregon Public Utilities Commission
PO Box 2148
Salem, OR 97308-2148
Toll-free consumer complaints: 1-800-522-2404
Salem area residents: 503-378-6600
Fax number: 503-378-5743

email:
puc.consumer@state.or.us

Online Complaint Form and Consumer Information:
Complaint Procedure

Filing fees: None

Documentation Needed:
Staff will request a copy of the page of the consumer's telephone bill that contains the alleged unauthorized carrier's charges.


South Carolina

South Carolina Office of Regulatory Staff

South Carolina Office of Regulatory Staff
1441 Main Street, Suite 300
Columbia, SC 29201
(800) 922-1531 (803) 737-5230

email: None

Online Complaint Form or Consumer Information:
Online Complaint/Inquiry Form

Documentation Needed:
No fee.


South Dakota

South Dakota Public Utilities Commission

Capitol Building, 1st Floor
State Capitol Building
500 E Capitol Avenue
Pierre, SD 57501
(800) 332-1782
(605) 773-3201
(866) 757-6031 fax

email:
PUCConsumerInfo@state.sd.us

Online Complaint Form or Consumer Information:
Consumer Information on Slamming and Online Complaint Form

Documentation Needed:
No Fee. Staff will request a copy of complete telephone bill containing unauthorized charge.


Tennessee

Tennessee Regulatory Authority

Consumer Services Division
460 James Robertson Parkway
Nashville, TN 37243-0505
(800) 342-8359
(615) 741-2904
(615) 741-8953 fax

email:
None

Online Complaint Form or Consumer Information:
What You Should Know About Telephone Fraud and Complaint Form

Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge.


Texas

Public Utility Commission of Texas

Customer Protection Division
P.O. Box 13326
1701 N. Congress Avenue
Austin, TX 78711-3326
(888) 782-8477
(512) 936-7000
(512) 936-7003 fax

email:
customer@puc.state.tx.us

Online Complaint Form or Consumer Information:
Filing A Complaint and Telephone Complaint Form

Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge, and a document containing the consumer's legal signature (usually a driver's license).


Utah

Public Service Commission of Utah

Utah Division of Public Utilities
P.O. Box 146751
160 East 300 South
Salt Lake City, UT 84114-6751
(800) 874-0904
(801) 530-6652
(801) 530-6512 fax (801) 530-6650 fax

email:
utilcomp@utah.gov

Online Complaint Form or Consumer Information:
Complaint Process and Complaint Form

Documentation Needed:
No fee. Provide name, address, telephone number, and a brief description of complaint. Division member will request a copy of phone bill page containing unauthorized charge.


Vermont

Vermont Department of Public Service

Consumer Affairs & Public Information Division
112 State Street, Drawer 20
Montpelier, VT 05620-2601
(800) 622-4496
(802) 828-2811
(802) 828-2342 fax

email:
vtdps@psd.state.vt.us

Online Complaint Form or Consumer Information:
Consumer Information

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge. Note: when sending e-mail, include this in subject line: "Consumer Affairs".


Washington

Washington Utilities and Transportation Commission

P.O. Box 47250
1300 S. Evergreen Park Drive SW
Olympia, WA 98504-7250
(800) 562-6150
(360) 664-1120
(360) 664-4291 fax

email:
consumer@wutc.wa.gov

Online Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.


Wyoming

Wyoming Public Service Commission

Hanson Building, Suite 300
2515 Warren Avenue
Cheyenne, WY 82002
(888) 570-9905 (307) 777-7427
(307) 777-5703 fax (307) 777-5700 fax

email:
wpsc_complaints@state.wy.us

Online Complaint Form or Consumer Information:
Slamming Brochure

Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge.


District of Columbia

Public Service Commission of the District of Columbia

Suite 200, West Tower
1333 H Street NW
Washington, DC 20005
(202) 626-5120
(202) 626-9210 fax

email:
ajohnson@psc.dc.gov

Online Complaint Form or Consumer Information:
Complaint Form

Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.


Puerto Rico

Telecommunications Regulatory Board of Puerto Rico

Arterial Hostos
235 Capital Center
North Tower, Suite 1001
San Juan, Puerto Rico 00918-1453
(787) 756-0804
(1-866-578-5500)

email:
none

Online Complaint Form or Consumer Information:
None

Documentation Needed:
No fee. All complaints must be in writing. Complainants should provide all relevant documentation including any bills, receipts, promotional literature, etc., relating to the specific complaint.

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