FCC Encyclopedia

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TRS Complaint Log Summaries

2010

• Cover Letter
• Complaint Report

2009

• Cover Letter
• Complaint Report

2008

• Complaint Report

Programs

• Rolka Loube Saltzer Associates
• National Association of State Relay Administrators (NASRA)
• Telecommunications Equipment Distribution Program Association (TEDPA)
• Telecommunications Devices Access Program ("TDAP")
  Tennessee Regulatory Authority
  460 James Robertson Parkway
  Nashville, TN 37243
  
  Phone: 615-741-3939 or 1-800-342-8359
  1-888-276-0677 (TTY)
  
  Extension 206 - Lewis T. De Board, Coordinator
  Extension 179 - Patrice N. Barner, Program Administration
  
  FAX: 615-741-8953
  Web Access: www.state.tn.us/tra
  Click on Consumer Services Division on the left, then select TDAP. (Applications can be printed out, completed and mailed in.)
  
  Program Description:
  TDAP distributes assistive telecommunications devices to Tennessee residents that are certified to be deaf, hard-of-hearing, vision and hearing disabled, and speech disabled. The equipment distributed is free of charge to qualified Tennesseans and will be delivered to their residence via UPS from the vendor.
  
  Qualifications: An application must be completed.
  
  1. The applicant's condition must be certified by a licensed medical professional such as, their doctor, the medical care provider, an audiologist, etc.
  2. The applicant must provide proof of residency such as, a copy of his/her drivers license, voters registration or utility bill showing actual residence address and not a PO Box.
  3. The applicant must be able to use the device or accept training.
  4. Limited income, receipt of assistance/subsistance or other conditions as listed on the application may qualify the applicant for priority placement on the distribution list as devices are otherwise issued on a first come first served basis.
  5. Issued devices are considered a permanent loan. There are some provisions for return of the device such as moving out of the state. All maintenance and repair activity is the responsibility of the recipient.
  The program distributes TTYs, Braille-TTYs, Nextalk-VM, VCOs, Uniphones, LVDs, and all manner of hearing and speech amplified telephones, amplified ringers and flashers, and other necessary items to assist individuals in communicating with their regular telephone service.

TRS Telephone Numbers:

(Service Provider: AT&T Relay)
Customer Service: 866-503-0262 (voice, tty, ascii)

• 711 In State
• TTY Access: 800-848-0298
• Voice Access: 800-848-0299
• Spanish: 866-503-0263 (voice, tty, ascii)
• STS: 866-503-0264
• 900 Access: 900-476-2727 (tty)

Contact for TRS Complaints:

Vivian Michael-Wilhoite, Relay Coordinator
Consumer Services Division, Tennessee Regulatory Authority
Toll free tel 800-342-8359 ext. 157; Fax 615-741-8953
Email: vivian.michael-wilhoite@state.tn.us

To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.