Points of Contact for the carriers who provide relay services. (Alphabetical by company).
If you do not see your carrier or provider listed, or encounter a problem, first contact the Relay Services Administrator within your state at Relay Services Points of Contact before contacting the FCC's Consumer & Governmental Affairs Bureau via e-mail at TRS_POC@fcc.gov.
To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.
- American Network
(VRS, IP Relay, IP captioned Telephone)
Sharad Shah
142 East 39th Street
New York, NY 10016
Tel Voice: 212-200-2010; Fax: 212-758-3453
E-mail: sshah@american.net - ASL Services Holdings, LLC.
(Conditionally Certified for VRS)
Gabrielle Joseph, VP Operations
3700 Commerce Blvd
Kissimmee, FL 34741
Voice: 407-518-7900 ext 321
Fax: 407-518-7903
E-mail: Gabrielle@aslservices.com
Website: www.graciasvrs.com - AT&T
(IP Relay)
*VRS was discontinued on December 23, 2011
Toni Acton, Director
1120 20th Street, Suite 1000
Washington, DC 20036
Tel 202-457-3039; Fax 202-457-3070
E-mail: toni.acton@att.com - Communication Access Center for the Deaf and Hard of Hearing
(VRS and IP Relay)
*VRS and IP Relay were discontinued on January 9, 2012
1505 W. Court Street, Flint, MI 48503
Contact Person: Diana McKittrick
Telephone numbers: 810-239-3112 V/TTY; 810-239-1606 Fax
E-mail: dmckittrick@cacdhh.org - Communication Axess Ability Group
(Conditionally certified for VRS)
Kate Johnson, VRS Manager
1445 N. Loop West, Suite 910
Houston, TX 77008
Telephone Numbers: 713-807-1176 voice and TTY; Fax 713-807-1238
Email: kate.johnson@caag4.com - Convo Communications, LLC
(Conditionally certified for VRS)
David Bahar, Vice President of Regulatory Affairs
2603 Camino Ramon #200
San Ramon, CA 94583
Telephone numbers: Video Phone and Voice: 925-452-4745; Fax: 510-372-0431
Email: david@convorelay.com - CSDVRS
(VRS)
Designated Agent: Jeff Rosen
600 Cleveland Street, Suite 1000
Clearwater, FL 33755
Telephone numbers: voice: 888-9CSDVRS (888-927-3877); Fax: 727-443-1537
E-mail: jrosen@zvrs.com - Hamilton Relay, Inc.
(IP Relay and IP Captioned Telephone)
Dixie Ziegler, Vice President of Relay, Hamilton Relay, Inc., 1001 12th Street, Aurora, NE 68818
Telephone numbers: Voice/TTY 402-694-3656; Toll-Free: 800-618-4781; Fax: 402-694-5037;
E-mail: dixie.ziegler@hamiltonrelay.com
Website: www.hamiltonrelay.com - Hawk Relay, LLC
(VRS)
Ron Fenicle
9526 Many Mile Mews
Columbia, MD 21046
Telephone number: 301-725-2408
Email: ron@hawkrelay.co - Healinc Telecom, LLC
(VRS)
Dr. Ira Kalfus
3333 Henry Hudson Parkway, Suite 1A
Riverdale, NY 10463
E-mail: Ikalfus@lifelinks.net
Voice: 212-714-2900; Fax: 718-601-5400
Link to application/website: www.lifelinks.net - Purple Communications, Inc.
(VRS, IP Relay, IP Captioned Telephone)
Kelby Brick, Esq.
Vice President, Regulatory and Strategic Policy
Purple Communications, Inc.
2118 Stonewall Road
Catonsville, MD 21228
Tel: 410-988-4018
Website: www.purple.us - Snap Telecommunications, Inc.
(VRS)
2 Blue Hill Plaza, 3rd Floor
PO Box 1626
Pearl River, NY 10965
Nancy Bloch, Chief Regulatory & Compliance Officer
Email: nbloch@snapvrs.com
Voice/VP: 443-438-1321; Fax: 443-478-4293
www.snapvrs.com - Sorenson Communications, Inc.
(VRS, IP Relay, IP Captioned Telephone)
4192 South Riverboat Road
Salt Lake City, UT 84123
Contact person: Michael D. Maddix, Regulatory Affairs Manager
Sorenson Communications, Inc.
Telephone numbers: 801-287-9400; Fax 801-287-9401
Web page address: www.sorensonvrs.com or www.siprelay.com
E-mail: mmaddix@sorenson.com - Sprint
(IP Relay and IP Captioned Telephone Service)
*VRS was discontinued on January 4, 2012
Sprint Relay/Sprint Communications Company/Sprint Local Exchange Companies:
Michael B. Fingerhut, Director Government Affairs, Sprint Nextel Corporation
2001 Edmund Halley Drive, Reston, VA 20191, Mailstop: VARESP0204-250
Telephone numbers: Office 703-592-5112; Mobile 202-607-0624; Fax 703-433-4804
E-mail Michael.B.Fingerhut@sprint.com
