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Truth-In-Billing Policy

The Commission has adopted Truth-in-Billing rules to improve consumers' understanding of their telephone bills and to help consumers detect and prevent unauthorized charges (cramming). Among other things, section 64.2401 of the rules require that a telephone company's bill must: (1) providea brief, clear, non-misleading, plain language description of the service or services rendered to accompany each charge; (2) identify the service provider associated with each charge; (3) clearly and conspicuously identify any change in service provider; (4) contain full and non-misleading descriptions of charges; (5) identify those charges for which failure to pay will not result in disconnection of the customer's basic local service; (6) provide a toll-free number for customers to call in order to lodge a complaint or obtain information; (7) place charges from third parties that are not telephone companies in a distinct section of the bill, separate from telephone company charges; and (8) provide a separate subtotal for third-party charges in the separate bill section and on the payment page. Telephone companies also must notify consumers, on their websites and at the point of sale, of any options they offer to block charges from third parties that are not telephone companies.

Major Truth-In-Billing Orders and Notices

11/26/13
Cramming Reply Comments Deadline Is Extended.
Order: Word | Acrobat

8/27/13
Consumer and Governmental Affairs Bureau Seeks to Refresh the Record Regarding "Cramming".
Public Notice: Word | Acrobat

4/27/12
Empowering Consumers to Prevent and Detect Billing for Unauthorized Charges (“Cramming”).
R&O and FNPRM: Word | Acrobat

11/4/11
Granting Extension of Time for Comments on Cramming Notice of Proposed Rulemaking.
Order: Word | Acrobat

8/24/11
Consumer and Governmental Affairs Bureau Announces Coment Deadlines for "Cramming" Notice of Proposed Rulemakeing.
Public Notice: Word | Acrobat

7/12/11
Empowering Consumers to Prevent and Detect Billing for Unauthorized Charges (“Cramming”)
NPRM: Word | Acrobat

12/17/10
Empowering Consumers to Avoid Bill Shock. Revised Comment Date: January 10, 2011. Revised Reply Comment Date: February 8, 2011. (Dkt No. 09-158 10-207).
Order: Word | Acrobat

10/14/10
FCC Proposes Rules to Help Mobile Phone Users Avoid "Bill Shock".
News Release: Word | Acrobat
NPRM: Word | Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
McDowell Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat
Baker Statement: Word | Acrobat

10/13/10
FCC Paper Finds Ongoing Consumer Frustration With "Bill Shock".
News Release: Word | Acrobat
White Paper: Word | Acrobat

5/26/10
FCC Survey Confirms Consumers Experience Mobile Bill Shock and Confusion About Early Termination Fees.
News Release:Word | Acrobat
Survey:Word | Acrobat
Tips: Word | Acrobat

5/25/10
Consumer and Governmental Affairs Bureau Announces the Dates for Filing Comments and Reply Comments on its Public Notice Regarding "Bill Shock"
Public Notice: Word

5/11/10
Comment Sought on Measures Designed to Assist U.S. Wireless Consumers to Avoid "Bill Shock".
Public Notice: Word | Acrobat

8/27/09
FCC Seeks Comment on Additional Opportunities to Protect and Empower Consumers in Communications Marketplace.
News Release: Word | Acrobat
NOI: Word | Acrobat
Presentation: Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
McDowell Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat
Baker Statement: Word | Acrobat

10/07/2005
FCC Announces OMB Approval of Revised Information Collection(s) Concerning Its Truth-In-Billing Rules.
News Release: Word | Acrobat

3/18/2005
FCC Extends Truth-in-Billing Rules to Wireless Phones; Seeks Comment on Additional Measures to Increase Ability of Consumers to Make Informed Choices.
Order: Word | Acrobat 
News Release (3/10/05): Word | Acrobat
Powell Statement: Word | Acrobat
Abernathy Statement: Word | Acrobat
Copps Statement: Word | Acrobat 
Adelstein Statement: Word | Acrobat

6/23/2004
NASUCA PETITION FOR DECLARATORY RULING REGARDING TRUTH-IN-BILLING. Granted NASUCA's Motion for Extension of Time. Revised Reply Comment Date: August 13, 2004. (Dkt No. 04-208). Reply Comments Due: 08/13/2004. Adopted: 06/23/2004 by ORDER. (DA No. 04-1820) Word | Acrobat

5/25/2004
National Association of State Utility Consumer Advocates (NASUCA) Petition for Declaratory Ruling Regarding Truth-in-Billing and Billing Format, CG Docket No. 04-208, Pleading Cycle Established, (DA No. 04-1495) Word | Acrobat

12/13/2002
Report and Order and Second Further Notice of Proposed Rulemaking, CC Docket No. 98-170, FCC 02-329, 17 FCC Rcd 24952 Word | Acrobat | Errata

03/31/2000
Errata, DA 00-745, 15 FCC Rcd 16544 (Com. Car. Bur. 2000) Word | Acrobat

03/23/2000
Order on Reconsideration, FCC 00-111, 15 FCC Rcd 6023 (2000)

04/15/1999
Report and Order and Further Notice of Proposed Rulemaking, CC Docket No. 98-170, FCC 99-72, 14 FCC Rcd 7492 Word | Acrobat | News Release

Updated: November 3, 2014
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