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"Cramming" and Consumers - How the FCC is Fighting Mystery Fees on Monthly Telephone Bills

June 20, 2011, 10:00 AM - 11:00 AM EDT
Center for American Progress - Washington DC

Have you ever looked at a phone bill and noticed additional charges that were placed inconspicuously without your authorization? That's called "cramming"—and it's illegal. These charges might be as small as 99 cents or as substantial as $19.99 per month. But because they are not clearly disclosed on the phone bill, they often go undetected for months or even years. Research suggests that only 1 in 20 consumers who are affected by "cramming" are aware of the problem, which likely costs Americans hundreds of millions of dollars each year.

FCC Chairman Julius Genachowski delivered an announcement about cramming from the Center for American Progress in Washington DC. The chairman also discussed his consumer agenda, including proactive steps that the agency is taking to help consumers avoid cramming.

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