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VRS Reform

Releases and Actions:

On January 17, 2014, the FCC held a stakeholders’ meeting for establishing an Internet-based Telecommunications Relay Service National Outreach Program (iTRS-NOP) for video relay service (VRS) and Internet protocol relay service (IP Relay). The Commission’s June 10, 2013 VRS Reform Order requires the establishment of a two-to-three year pilot iTRS-NOP for VRS and IP Relay to educate the public about the use and availability of TRS and further its acceptance nationwide by hearing persons and merchants. The Order directed the selection of one or more independent iTRS Outreach Coordinators to conduct and coordinate IP Relay and VRS outreach under the Commission’s supervision. See links below to read an informal transcript of this stakeholders meeting. An archived webcast of the meeting can be viewed on the FCC Event web page.

Informal Transcript of Stakeholders Meeting: Word || PDF || TXT

6/24/14 Structure and Practices of the VRS Program; Telecommunications Relay Services and Speech-To-Speech Services for Individuals with Hearing And Speech Disabilities; Video Relay Service Provider Requests for Temporary Waiver of the Speed-of-Answer Rule. Action by: Consumer and Governmental Affairs Bureau.
Adopted: 6/24/2014 by Order. CG Docket Nos. 10-51 and 03-123. DA 14-878.
Order: Word || PDF

8/27/13 Request for Comment on Petition Filed by Purple Communications, Inc. Regarding the Provision of both Inbound and Outbound Functionality for Internet Protocol Captioned Telephone Services. CG Docket Nos. 10-51 and 03-123. DA 13-1814.
Public Notice: Word || PDF

06/10/13 VRS Overhaul to Improve Phone Service for Americans with Disabilities.
CG Docket Nos. 10-51 and 03-123. FCC 13-82.
News Release: Word || PDF
R&O and FNPRM: Word || PDF
Chairwoman Clyburn Statement: Word || PDF
American Sign Language Video on VRS Reform:
Video Part 1

Video Part 2

11/20/12 Video Relay Service Provider CSDVRS to Pay Nearly $1.4 Million to Settle Investigations into Alleged Improper Use of FCC's TRS Fund.
News Release: Word || PDF

11/20/12 The Consumer and Governmental Affairs Bureau Grants CSDVRS, LLC. Full Certification as a Provider of Video Relay Service Eligible for Compensation from the Interstate Telecommunications Relay Services (TRS) Fund. DA 12-1886. CG Docket No. 10-51.
Public Notice: Word || PDF

10/15/12 Additional Comment Sought on Structure and Practices of the Video Relay Service (VRS) Program and on Proposed VRS Compensation Rates. CG Docket Numbers 03-123 and 10-51. DA 12-1644.
Public Notice: Word || PDF

9/18/12 Notice of Conditional Grant of Application of CSDVRS, LLC for Recertification as a Provider of Video Relay Service Eligible for Compensation from the Interstate Telecommunications Relay Services (TRS) Fund. DA 12-1505. Docket No. 10-51.
Public Notice: Word || PDF

8/10/12 Structure and Practices of the Video Relay Service Program; CGB Denies Petitions for Waiver filed by CODAVRS Corporation, Healinc Telecom, LLC, IWRelay, Inc., Malka Communications Group, Inc., PowerVRS, LLC, and Say-Hey, Inc. CG Docket No. 10-51. DA 12-1317.
Order: Word || PDF

8/10/12 Structure and Practices of the Video Relay Service Program, CG Docket No. 10-51; Healinc Telecom, LLC, Request for Reimbursement of July 2011 and August 2011 Video Relay Service Minutes. DA 12-1318.
Letter: Word || PDF

7/13/12 The Consumer and Governmental Affairs Bureau grants in part and denies in part Purple Communications, Inc.'s request for review of a decision by the TRS Fund Administrator. DA 12-1130. Docket No. 10-51.
Order: Word || PDF

6/26/12 Telecommunications Relay Services and Speech-to-Speech Services For Individuals With Hearing And Speech Disabilities; Structure and Practices of the Video Relay Service Program. Order adopting per-minute compensation rates to be paid from the Interstate TRS Fund for the 2012-13 Fund Year. CG Docket Numbers 03-123 and 10-51. DA 12-996.
Order: Word || PDF

6/13/12 Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; E911 Requirements for IP-Enabled Service Providers; Internet-Based Telecommunications Relay Service Numbering. Granted the waiver to allow the Telecommunications Relay Services Fund Administrator to access information in the TRS Numbering Directory. CG Docket Numbers 10-51 and 03-123; WC Docket Numbers 05-196 and 10-191. DA 12-918.
Order: Word || PDF

5/31/12 Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. FCC adopt procedures to provide more limited access to certain especially competitively sensitive information that may be filed in this proceeding. CG Docket Numbers 10-51 and 03-123. DA 12-858.
Second Protective Order: Word || PDF

5/2/12 Rolka Loube Saltzer Associates Submits Payment Formulas and Funding Requirement for the Interstate Telecommunications Relay Services Fund for the July 2012 through June 2013 Fund Year. DA 12-696. Docket Numbers 10-51 and 03-123.
Public Notice: Word || PDF

4/30/12 Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. This Order Waives the May 1, 2012 Fund administrator filing requirement for Video Relay Service. Docket Numbers 10-51 and 03-123. DA 12-687.
Order: Word || PDF

3/14/12 In the Matter of Structure and Practices of the VRS Program and TRS and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. FCC adopt procedures to limit access to proprietary or confidential information that may be filed in this proceeding. CG Docket Numbers 10-51 and 03-123. DA 12-402.
Order of Protection: Word || PDF

2/23/12 In the Matter of Structure and Practices of the VRS Program and TRS and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Extended the deadlines for filing comments and reply comments concerning the Commission's FNPRM on improving the structure and efficiency of the VRS program. CG Dockets No. 10-51 and 03-123. DA 12-263.
Order: Word || PDF

2/1/12 Comment Cycle Established for Comments and Reply Comments on Structure and Practices of the Video Relay Service Program. DA 12-119. Docket Numbers 10-51 and 03-123.
Public Notice: Word || PDF

12/15/11 Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. CG Docket Numbers 10-51 and 03-123. FCC 11-184.
FNPRM: Word|| PDF

6/30/11 Order Adopting 2011-2012 TRS Funding Requirements. Docket Numbers 10-51, 3-123. FCC 11-104.
Order: Word|| PDF

04/15/11 FCC Seeks Comment on the Rates and Compensation for Video Relay Service for the 2011-12 Interstate Telecommunications Relay Services Fund Year.
NPRM: Word|| PDF

4/8/11 Structure and Practices of the Video Relay Service Program; TRS and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. CGB waives the May 1, 2011 Fund administrator filing requirement for VRS payment formulas and revenue requirements only. CG Docket Numbers 10-51 and 03-123. DA 11-655
Order: Word|| PDF

8/12/10 Structure and Practices of the Video Relay Service Program. Denied the Motion for Extension of Comment Period.
Order Denying Request for Extension of Time to File Comments: Word|| PDF

6/28/10 In the Matter of Structure and Practices of the Video Relay Service Program. Compensation Methodology. CG Docket No. 10-51; FCC 10-111
Notice of Inquiry: Word|| PDF

Updated: October 28, 2014
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