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  • Inmate Telephone Service
    May 16, 2011 (Published)

    Background FCC rules that significantly reformed interstate Inmate Calling Service (ICS) rates and...

  • The Open Internet
    May 24, 2011 (Published)

    Background One of the most important features of the Internet is its openness: It uses free,...

  • Calls Made From Payphones
    May 19, 2011 (Published)

    Background In order to encourage competition and the continued availability of payphones,...

  • When Your Telephone Company Discontinues Service
    May 26, 2011 (Published)

    Domestic carriers, which include traditional wireline telephone companies and some cable companies...

  • Voice Over Internet Protocol (VoIP)
    May 26, 2011 (Published)

    Background Voice over Internet Protocol (VoIP) is a technology for communicating using “Internet...

  • Understanding Your Telephone Bill
    May 24, 2011 (Published)

    Background Consumers are sometimes confused by the various charges and items on their monthly...

  • Protecting Your Privacy
    May 18, 2011 (Published)

    Background In today’s environment where numerous entities collect and store personal information...

  • Prepaid Phone Cards: What Consumers Should Know
    May 17, 2011 (Published)

    Background A prepaid phone card is, as its name suggests, a card that a consumer buys for a flat...

  • Getting Broadband
    May 10, 2011 (Published)

    What Is Broadband? Broadband or high-speed Internet access allows users to access the Internet and...

  • Dial 211 for Essential Community Services
    May 20, 2011 (Published)

    In many states, dialing “211” provides individuals and families in need with a shortcut through...


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