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Support Information - Online Filing

The information below is intended to give the viewer a point of contact for questions about each system. Support hours are Monday through Friday Eastern Time, unless otherwise noted.

Owner

System

Onsite hours

Published support

Wireless
Telecommunications
Bureau

Antenna Structure Registation (ASR)

8:00am-6:00pm

phone: 877-480-3201
TTY: 717-338-2824
http://esupport.fcc.gov

Wireline
Competition
Bureau

Automated Reporting Management Information System (ARMIS)

7:00am-4:30pm

202-418-0840
armis-hp@fcc.gov

Media
Bureau

Broadcast Radio and Television Electronic Filing System (CDBS)

8:00am-4:30pm

202-418-2662
CDBShelp@fcc.gov

Media
Bureau

Cable Operations & Licensing System (COALS)

8:00am-4:30pm

202-418-7000
coals_help@fcc.gov

Media
Bureau

Call Sign Reservation and Authorization System (CSRS)

9:00am-5:30pm

202-418-1600
mbinfo@fcc.gov

Media
Bureau

Children’s Television Programming Report (Form 398) (KIDVID)

8:30am-5:00pm

202-418-1665
mbinfo@fcc.gov

Office of
Managing Director

FCC Registration Number (FRN)
Commission Registration System (CORES)

8:00am-6:00pm

877-480-3201 (option 4)
cores@fcc.gov

Consumer &
Governmental Affairs
Bureau

Consumer Complaint Form

8:00am-5:30pm

1-202-418-1035
roger.goldblatt@fcc.gov

Public Safety &
Homeland Security
Bureau (PSHSB)

Disaster Information Reporting System (DIRS)

8:00am-5:00pm

202-418-2448
FCC-Disaster@fcc.gov

Consumer &
Governmental Affairs
Bureau

Electronic Comment Filing System (ECFS)

8:00am-5:00pm

202-418-0193
ecfshelp@fcc.gov

Office of
Managing Director

Electronic Document Management System (EDOCS)

8:00am-6:00pm

202-418-0265
edocshelp@fcc.gov

Wireline
Competition
Bureau

Electronic Tariff Filing System (ETFS)

6:00am-4:30pm

etfs@fcc.gov

Office of
Engineering &
Technology (OET)

Equipment Authorization Electronic Filing (EAS)

8:00am-5:00pm

www.fcc.gov/labhelp

Office of
Engineering &
Technology (OET)

Experimental Licensing Branch Electronic Filing (ELS)

8:00am-5:30pm

202-418-2440
elb@fcc.gov

Office of
Managing Director

Fee Filer

8:00am-6:00pm

877-480-3201 (option 4)
cores@fcc.gov

Office of
Managing Director

General Menu Reports (GENMEN)

6:30am-4:30pm

877-480-3201
http://esupport.fcc.gov

International
Bureau

International Bureau Electronic Filing Systems (IBFS)

7:30am-5:30pm

202-418-2222
ibfsinfo@fcc.gov

Wireless
Telecommunications
Bureau

Licensing Support & Forms Issues

8:00am-6:00pm

phone: 877-480-3201
phone: 888-225-5322 (option 2)
TTY: 717-338-2824
http://esupport.fcc.gov

Public Safety &
Homeland Security
Bureau (PSHSB)

Network Outage Reporting System (NORS)

8:00am-5:00pm

202-418-2448
FCC-Outage@fcc.gov

Office of
Engineering &
Technology (OET)

OET Knowledge Database

8:00am-5:00pm

www.fcc.gov/labhelp

Office of
Managing Director

Red Light Display System (RLD)

8:00am-6:00pm

877-480-3201 (option 4)
arinquiries@fcc.gov

Office of
Managing Director

Remittance Over Secure Internet (ROSIE)

8:00am-6:00pm

877-480-3201 (option 4)
cores@fcc.gov

Office of
Engineering &
Technology (OET)

Telecommunications Certification Bodies/Accreditor Electronic Filing

8:00am-5:00pm

www.fcc.gov/labhelp

Wireless
Telecommunications
Bureau

Tower Construction Notification System (TCNS)

8:00am-6:00pm

phone: 877-480-3201
TTY: 717-338-2824
http://esupport.fcc.gov

Wireless
Telecommunications
Bureau

Universal Licensing System (ULS)

8:00am-6:00pm

phone: 877-480-3201
TTY: 717-338-2824
http://esupport.fcc.gov

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