According to the Government Accountability Office, Federal agencies are currently spending over 70% of their Information Technology budgets on maintaining legacy systems. Government-wide, these maintenance costs amount to over $54 billion a year spent on existing legacy systems, and delays needed transitions to newer technologies. Moreover, this cost only captures those legacy processes automated by IT; several paper-based, manual processes exist and result in additional hidden, human-intensive costs that could benefit from modern IT automation.
Upon my arrival to the FCC, I began a series of collaborative discussions with our Chairman, Managing Director, the FCC Bureau and Office Chiefs, and all members of the FCC to listen, learn, and identify ways to modernize the Commission’s IT enterprise. These discussions resulted in a variety of existing, long-standing issues, historically thorny challenges, and strong perspectives about how FCC could improve its IT. After rigorous prioritization, focused foremost on the FCC’s mission, we narrowed our IT modernization focus to seven specific tracks.
In the spirit of openness, I’d like to share our seven tracks as we embark on our journey to modernize the FCC enterprise. These tracks and supporting goals represent our focused efforts to bring the FCC into the 21st century and ensure the Commission has some of best IT in government supporting its mission. Like an iceberg where a majority of the ice is hidden underwater, modernizing manual, human-intensive processes at the FCC will reduce legacy “sunk costs” at the Commission. The result will be a more agile, responsive, IT-enabled FCC enterprise able to work faster and float “above water”. Our workforce will be more effective, efficient in their time and energy, and better able to deliver the highest quality public service to the U.S. public and FCC partners.
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